[c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service

[Sagayaraj David]

After upgrading our JIRA version to Jira Core 7.12.1 (& JIRA Service Desk 3.15.1)  from v7.2, when creating a Service Desk ticket that an Unknown error in creating the ticket; However there is a ticket created in the background.

The atlassian-jira.log outputs an error as

2018-12-20 17:30:27,915 http-nio-8080-exec-213 ERROR viswanathan.rajangam 1050x309982x4 11c0klw xx.yy.zz.xz,aa.bb.cc.dd /servicedesk/customer/portal/1/create/2 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service:  org.apache.http.client.utils.URLEncodedUtils.parse(Ljava/net/URI;Ljava/nio/charset/Charset;)Ljava/util/List;

At the same time Browser network trace gives the error

<status><status-code>500</status-code><message>org.apache.http.client.utils.URLEncodedUtils.parse(Ljava/net/URI;Ljava/nio/charset/Charset;)Ljava/util/List;</message><stack-trace>java.lang.NoSuchMethodError: org.apache.http.client.utils.URLEncodedUtils.parse(Ljava/net/URI;Ljava/nio/charset/Charset;)Ljava/util/List;

Appreciate any assistance. Thanks

[Bastian Stehmann]

Hi @Sagayaraj David,

Are there any other log entries around that error that might help identifying the problem?