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Jira Service Management
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Hi, I have the Satisfaction Settings turned on in the Jira project I wish to enable the functionality in. I'm currently having an issue with the form not being shown to the customer when the ticket...
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I am facing as issue. In JIRA service desk we have applied automation rule for priority, when we select severity and impact of an incident, priority calculation happens based on automation. P...
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When trying to access our service desk (/servicedesk/customer/portal/...), we get this error : When checking licenses in admin interface, everything seems ok : How can I solve this problem ? T...
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Good afternoon, is it possible to generate reports generating numbers for below metrics within Jira Service Desk? Backlog (unresolved customer support requests in a particular time fr...
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Hello. When our customers writing request via Jira Service Desk portal, they see an error message. What can cause it? Thank you.
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Hi, I would like to add multiple users to a request. I saw that I need to add Participant to the request but I cannot see this option in the People Panel on the left (where it should be). Is there ...
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Could someone tell me if someone has been able to introduce external parameters, by some php web created in my PC, to create a new ticket in Service Desk?
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Hi there! I would like to have a mandatory field in my resolve issue screen. We do have different project numbers (eg. for new orders, maintenance or support) and every ticket gets a number for bil...
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Hi all, How to configure a custom field required mandatory for a specific screen. my requirement: I want to make a custom field required when SLA is breached for issue resolved screen. &...
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HI team, I enabled CSAT, but unable to modify the content as mentioned in the below link. Would like to know if this is something to do with the Jira Permissions? https://confluence.atlassi...
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We recently setup Jira Service Desk and are trying to fine-tune who are receiving notifications. We have three different types of Users we are trying to define here. 1. We would like our custo...
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Hey there, I am trying to configure Jira Service Desk to notify the Assignee by email when a Customer responds, ie an External Comment. I have tried to do this using notifications and Automati...
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...ields":[{"id":"d816569b-7502-4e50-a7de-f7effabff031","name":"Base","type":"select","required":true,"showLabel":true,"options":[{"id":"e0643340-9a2d-48f5-9a28-84c966e70bfb","name":"Topside"},{"id":"e...
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We have two SLAs, on called "Time to first response" which is set to 8 hours and the other being "Time to resolution" which is set to 80 hours. Those times being for our most common, medium priority ...
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...pecified user groups. Our Confluence site is publicly accessible, but we are using this Service Desk project with a staff knowledge base that should only be available to authenticated users. Is this b...
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Hello, i've got a problem. My Behaviour script dosn't work with refinedtheme for JSD, without the refinedtheme it works perfectly. Here is the script. import com.onresolve.jira.groovy.user.FieldBeh...
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I've created a new Issue Type with it's own workflow, screen scheme, etc. I can see this issue type within the project settings of the Service Desk Project I am attempting to work in. However, when I...
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This seems like such an obvious requirement for a smooth-functioning help desk but I haven't found any solution. I have an extensive database of customers who often use email addresses that do n...
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Hi, I'm looking to copy values between custom fields, mainly at Issue Create but it could be at any workflow transition. I can see suggestions how to do this using scriptrunner and add-ons. Is the...
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Can a person who is not listed as a customer, if sends an issue through e-mail, so will his issue be put up in the queue?
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Can this report be configured to report on 'Resolved' tickets rather than 'Closed'?
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In Jira work desk , when we creates an incident it gives option when to start and end the timer to calculate the time of resolution. Is there a way i can put custom time , may be lets say we ha...
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...sed when example our customer project needs a new server or software. Dedicated Cloud service IT-team handles these issues. Public JiraSD-projects (Access to projects is public, anyone can raise a r...
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Hi, in my Jira Service Project, i created a new custom field with the dropdown type in place of the radio button, so i unchecked the old custom field from the fieldscreens that i used before and rep...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |