Community resources
Community resources
Community resources
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- Q&A
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- Questions
Jira Service Management
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Is it possible to use the rest api to change the Customer Portal Announcement ?
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Hi community, I just set up the Jira ServiceDesk and added an e-mail address to fetch tickets. While this does work flawlessly, I wonder about how to reply to the users: If I change somethin...
968 views 1 0 Deleted user October 26, 2018 -
HI, I want to show all the issues raised by all user on the portal to all other service desk customer. In our project 30 request are raised by the users but in all request function not sh...
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When a customer raises a request in customer portal he has to pick a user in user picker custom field to whom a notification email should be sent on issue creation. I have also given not...
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I have just updated Jira Software for our service desk but now the project queue does not show (url link shows as dead) everything else seems to be working. We can still take tickets but ...
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Using Service Desk 3.15.1 on Server 7.12.1, I already have a couple of working automation rules that are triggered WHEN Comment added, and also have conditions of "IF Issue matches", and then I have ...
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My China team will be in the US this week. Is there any way to set up SLAs for their week in the US without affecting the other ticket's SLAs that they handle in China?
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In order for customers to be able to email the support email configured for service desk, do they need a Jira license? What about to register for an account in the customer portal? If not, how do I...
687 views 3 0 Deleted user October 25, 2018 -
I tried looking in the project setting and other setting couldn't able to way to disable to servicedesk. Please help.
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Hello. When we tryed to configure "issue creation from email" for any customers, we had an error about user licensing. How to setup issue creation from email for customers without license(not agens)...
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I am setting up Service Desk and testing with my own personal email account. When I use the "Respond to customer" feature, the email is sent to the customer but the customers response does not affect...
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Currently, users can only upload files of 10mb or less when creating a service desk request. Is there a way to increase this number? I am using Jira cloud. Thanks
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This sucks I hate sites with no contact page anyone know where this is at? Opened new account and can't add any team members. In about 5 min I'm done with this site.
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Over the past few days we have experienced issues with making changes to the Customer Portal viewable statuses and transitions. We are unable to click on 1 transition to make a specific change to the...
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I'm not able to find the specific answer to my question. I've found loads of stuff about how Service Desk integrates with Jira but not a specific answer to my question which I'd like before I set off...
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User (customer) created from email in Service Desk become also part of Jira Software, how avoid this? there is no way to prevent that User become registered as customer, but with taht he have automa...
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Hi, Is there any OLA management within Jira, like there is for SLA management? Thanks Jenny
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Hi, I need to lock JIRA but dont close the service. How can i do that? Kudos,
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In Service Desk project allowed create users from incoming email. Each new created user get rights to Jira Software. How avoid this? New user need to be only Service Desk customer.
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Hi @AlL, In our Customer Portal "All request" function not showing all requests which are raised in the project. we have set the filter to all request type, requests raised by any user, any...
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Hi, 1. Can you please help to configure SLA based on prority , urgency and impact? 2. How to configure SLA notification send to service team and the users? 3. How to configure SLA time and m...
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HI, How to assign a ticket to a user who is registered/present in IM system but is not an agent/admin/ also not in the service desk team
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Hi, I am trying to import a CSV from my Zendesk to Jira. The only fields I am entering are requester, assignee and subject, which should import to reporter, assignee and...
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Hey all, I've been banging my head against this automation all day, hoping someone with a big brain can help me. To summarize my use case: I have JSD issues that need to be moved semi-frequently b...
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Hi, I'm very new to Jira Service Desk and have a question regarding incoming emails. My question: Is there an easy way to set up within Jira Service Desk to automatically send emails from specific u...
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