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Jira Service Management
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I am setting up Jira Service Desk in the cloud. I need to set up customers. Is there a way to use the same list that we pull from Active Directory for Jira and Confluence? Or do I have to set up and...
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As an example, I would like to have one report to pull, to show how many emails each of my team members has resolved in any given period of time?
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We have our own Voip phone system that we will not move from. Can it be integrated into Jira Service Desk if it is not one of the exiting add ons? Is there something that can be done on our end so it...
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Hi Guys, I've created a specific bundled form. I go to the specific request type and I can add it. I want to make the field hidden, it allows me to do so but I get a pop up saying that "You...
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Hi Guys, I've created some bundled forms, and made them visible in the client portal. The form displays correctly, you are able to enter the information correctly on the form. When you clic...
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What are the differences between IssueCollector and ServiceDesk plugins from functionality perspective?
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What are the differences between IssueCollector and ServiceDesk plugins from functionality perspective?
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JSD stopped creating tickets via valid email request
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Last week I noticed that notification emails from at least one of our JSD projects are not consistently going out to users - the listed ticket reporters specifically. Our notification scheme is set t...
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We have a new installation of JIRA service desk that we are preparing for production. In testing, we found that certain links did not work in Microsoft Edge. After doing some research wi...
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...50" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" d...
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Hi, We are interested in using Jira for internal tickets and all users would be assigned as agents, (as we all both request and are assignees of tickets raised between different departments and grou...
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Hi there, I have one Custom Field "Example_name1" which works as single choice dropdown menu, with around 40 values. In one ticket type i need to repeat this 3 times, so instead of recreating it two...
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I wonder if there are any way to review tickets that still active or opened tickets no matter the tickets status, e.g active is true it does not matter when they have been created, j...
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Hi, Our service desk relies heavily on Customer Email Notifications. Can we somehow change what address this is sent from? Today it says for example "jira@mail-eu.atlassian.net <jira@mail-eu.atl...
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I would like to gather satisfaction ratings sooner then when the ticket is resolved. Does anyone know how I can add this to other emails? Also, is there a way to add it on the ticket in the portal? ...
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We self-host JIRA and Confluence but have just started using JIRA Service Desk in the Cloud. We'd like to link JIRA and JIRA Service Desk but want to lock this connection down to keep our system secu...
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Canned responses can use vaiables, like ${issue.reporter.name}. I would also like to have the assignee as a variable, like ${issue.assignee.name}. with this you can create a response with a signature...
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Dear all, we face the following issue. At the beginning the SLAs for two type of requests were all in Time to First Response - for incident and SR, but after that we've wanted to report o...
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Hi all, I am trying to set some fields as "required" inside a request type of my service desk, but it seems impossible to set the drop-down menu with the "yes" option. I click "update", but nothi...
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Hello, I am a new Jira user and I am trying to understand how it works. When I open the agents' portal (as in the image below), I see all the requests from my customers with relevant information in...
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...atches: Service Request IF: Comment: Public IF: User: Customer THEN: Transition issue to In Progress The When and If parts work, the Then part returns an exclemation mark. I can't seem to find a w...
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Hey, we already use JIRA Service Desk and are happy with it. But there is one thing, that is very common for us, but we don't find any information about it in the tool. Is it possible to speci...
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Hi, I have set up Confluence and started drafting my knowledge base but i cant seem to link it back to my project. On my project it has "Knowledge base" and then just says "Search for a...
397 views 1 0 Deleted user July 24, 2018 -
I want to react on a change in a custom field with Jira ServiceDesk Automation. I didn't find a trigger for that.
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