Jira Service Management

Hi out there, we are using Jira Service Desk and have multiple queues ordered by SLA. Right now it is possible to ignore the order and just decide to take a lower priorized ticket. Is there any way ...

• jira-service-desk
• jira-service-desk-server
• server

Hi Team, We are currently using jira cloud. I want to create a distribution list (DL with set of users) as user name and make it available in "Assignee" so that others can assign bugs to this DL, s...

• jira-service-desk

Hey. I have an issue with fields disappearing in the customer portal. Look at this: When customers create an issue in our portal they have the description field: When I create the issue t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Team, I'm having requests from Customer who is stating that the customer notifications are switching off. I don't know if this is the Customer incidentally hitting the button on Portal or link in...

• jira-service-desk
• jira-service-desk-server
• server

I would like to give one of my agents admin permissions. How do I grant them permission?

• jira-service-desk

Hi,  The sync between Service Desk customers and Atlas contacts seems to work well.  When a Service Desk customer is created, then that customer is added as an Atlas CRM contact.  Won...

• atlas-crm
• customer
• jira-service-desk
• jira-service-desk-cloud
• user-management

Hello everyone, spoiler alert: I'm not super technical so please bear with me. :) Obviously, Jira provides a lot of dashboards and the option for queries to narrow in on the stats you want. To me, ...

• jira-service-desk
• jira
• report

There is any way to review ticket or group tickets by: Issue type or group ticket by assignee or group ticket by any other selection? like by status, by reportes and see it grouped? 

• jira-service-desk
• jql

I'm trying to set up some Service Desk SLA's and we have new hires and termination tickets that come in with a specific "due date". IE: Term this user on 7/31 @ 5PM.  However, for terminations ...

• jira-service-desk

Hi,   i'm trying to use the jira service desk rest api to retrieve the satisfaction information for a request (star value and comment). Unfortunately, looking thru the rest api and w...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• rest-api

Hi, I'd like to import a new project with a JSON file on my personal workflow with personal statuses. My issue is that I've several errors on my personal statuses when I import the file because the...

• jira-service-desk
• jira-service-desk-server
• server

Hello there,   I have a basic need but didn"t found out how i can reach it. In a transition screen i want to reset a date (customfield datepicker) with a blank value.     I ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, Is that possible to hide the dashboard button in the navbar of jira service desk easily ?  I have the same questions to hide some option of menu in the nav bar?   Bests

• developer
• jira-service-desk
• jira-service-desk-server
• server

Hello, I am trying to develop a plugin for jira service desk, and I would like to know if it is possible to add to or modify the table listing requests.   For example, I would like to add anot...

• app
• jira-app-development
• jira-service-desk
• jira-service-desk-server
• server

I have tried share dashboard then added the groups then shared the link  https://jira.scientificgames.com/secure/Dashboard.jspa?selectPageId=21906 but its showing below error to my team mates....

• jira-service-desk

how can i prevent a specific agent to comment to customers on issues.

• jira
• jira-server
• jira-service-desk
• server

Now say in Active directory, I have an employee Ajay and his manager is Rohan. Now isn't it possible that when Ajay raises an internal ticket, using active directory it sets approver to Ajay automati...

• jira-service-desk
• jira-service-desk-server
• server

My problem is, that we are using the service desk for our sales/service staff which are on the road and instead of sending regular emails we would like to handle all requests with service desk. The m...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   We would like to use SendGrid to send out the email notifications from Jira Service Desk. We have preferred 'sendgrid' for this.   Is there ways / steps to integrate SendGrid w...

• jira-service-desk
• sendgrid

We have a requirement from our client to send responses from service desk back to their system without including ${issue.key}. So email subject would remain unchanged. Example: * Client sends ...

• jira-service-desk

Hello,   I need to know from where an user have canceled an issue. i need get the ip address from his computer.

• jira-service-desk

I have set up everything according to the embed request forms guide, However i cannot seem to get anything to display on an empty html page. I see the widget resources loading, but don't actually see...

• jira-service-desk

I am trying to set up an automation such that if a ticket is unassigned, and someone tries to change the workflow, It should say that "Please assign the ticket First"

• jira-service-desk

I have multiple service desks within my organization, and new users have access to all of them as soon as they sign up at the customer portal; we want to limit them to specific service desks fro...

• jira-service-desk

Hi,   I'm trying to use an external client with Jira. However a lot of my customer's use colours in their emails (font colouring and styling). Unfortunately your system then converts this to...

• jira-service-desk