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Jira Service Management
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I can only change the color of the beggining of the idea card , and would like to change the whole backgroud of the idea. Ideas are white against a light grey brackground. No contrast! Also ...
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Hello, dear community! I need to search tickets that were resolved exactly 11 months ago. Can you give me, please?
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Hello, are Plans (Advanced Roadmap) available also in JSM Premium?
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According to https://support.atlassian.com/jira-cloud-administration/docs/store-jira-data-on-your-own-device/ The toggle should be in Settings -> Products, but can not find it ther...
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Hello all, I have a use case : I have clients that left our company, but I still need the information about their tickets for my KPI's. But I don't want to let them active in the Organ...
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Hi there, I need to add customers in my project, but not give them access to the portal. Once the ticket is opened by customer via API (reporter is customer) I would like as customer to recei...
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Hi all, we are on the free plan of service desk/management. For the last two days we are getting the well known notification in the upper right. "Email notifications are off until ...You've sent t...
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I, as an agent (team member) in the Jira project, added a comment and want the customer to receive a notification for it. However, they are not getting any notifications for the service request of ty...
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Here is the properties i have right now: jira.permission.comment.group = jira-administrators,jira-servicemanagement-agents jira.permission.comment= true ira.permission.comment...
213 views 2 0 Deleted user October 30, 2024 -
Hi! I need to migrate the resolved issues with their respective resolution date, is this possible? Thanks
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Working in Sandbox we manually entered 20 objects, exported the data, deleted the objects, then attempted to re-import the objects in a test to make sure our objects and mapping was correct. We ha...
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I am importing issues from a CSV file. I need to import the status, is this possible?
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I have a Jira-> Opsgenie integration that I'm trying to get matched for priority. In Jira there is P0-P3 and in Opsgenie there's P1-P5. When I have an P0 in Jira, it defaults to P3 in opsgenie as ...
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A user is trying to fill out a form for IT within the help center, but on the drop down multi-user field they cannot select people from within the organization, but I can. After doing brief troubl...
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I am importing issues from an excel file, however the creation date is not being imported.
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Hoping to spark a conversation about using Jira Assets to track swag and promo items. I haven't been able to find any examples for this particular use online. It can be quite a challenge to track pe...
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Has anyone been successful color coding tickets with specific statuses? For example - Waiting for Support could be "red", In Progress could be "green", Waiting for Customer could be "orange", e...
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In Jira service management, how do we prevent notifications for issues in a specific status? For example, if an issue is in the "Rejected" status, and a field of it updated automatically based...
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How do I stop the Time to Resolution clock when the ticket is on a certain status
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Hi, How can i stop customers from signing up or creating ticket using specific domain such as hotmail.com or hotmail.co.uk ? Is there a way to do this? Thanks, Rajan
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Hi. How can I upload a text file that contains a list of email addresses for blocklist? Thanks, Rajan
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Customers are able to log into their portals to submit tickets to our team. However, they are also able to cancel or resolve tickets. How do I remove those options from their portal?
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Hello there, I hope someone can help me out with this very simple question. (Can't find the answer anywhere :( I have an Asset type customfield on an issue that contains an Employee object fr...
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Hello everyone, I have a JSM project with ~10 organizaztions as customers; when it was set up the company decided to go with a single portal for all customers and then added 24x7 support for a few o...
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In our IT department, our tech services team uses a work management project (team-managed) to track the status of hardware deployments. I'm looking to see if I can use automation so that when they ma...
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