Drop-down field Picker not working following v10 upgrade

[James Gibbs]

Hey,

We have recently upgraded our JSM data centre to version 10, and it appears that our field pickers are not working from within our portal requests.

The data is linking ok (we're pulling from an Assets custom field) but the picker is not finding the results, even when they show in the limited list below the field.

We use the field for customers to select themselves, when raising a request, so this is a big issue for us

any help would be appreciated

thanks,

James

[Marc -Devoteam-]

Hi @James Gibbs 

Welcome to the community.

Is there any details in the logging and can you use the fields when creating an issue from the project directly?

[James Gibbs]

Hi @Marc -Devoteam- 

Thank you 

No I don't appear to be able to select from the fields when creating an issue either. I can select from the limited drop-down (of 20 items) but cannot search by typing, even if they appear in that limited list they still do not auto-populate and allow me to select

thanks

[Marc -Devoteam-]

Hi @James Gibbs 

So the issue seems to be with the custom assets fields.

Maybe check the configuration of the fields, or raise an issue at Atlassian Support

[James Gibbs]

Ok thanks @Marc -Devoteam- 

The configuration looks correct and is an exact copy of our production instance (still at v9) which works correctly.

I will raise an issue; thanks for your assistance

[Marc -Devoteam-]

Keep me posted on the progress, always interesting to see what the issue is/was.