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Jira Service Management
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Want to pursue JSD as a work intake portal, but want to know if JSD can create cards on Jira boards?
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have 2 separate queues setup in Jira, and IT one and an HR one. if i create an email and put in both of the queue email addresses it will only populate into one. how can I send an email a...
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Good day We have Jira Service Desk and it is set up with the built in email portal to receive and process requests sent via email. I can't find a setting or way to filter out emails sent from our a...
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Hello Team, I have setup Jira Service desk with all email notifications as active. However, the Customers / Users who are non jira members are not receiving emails when a ticket is created or ...
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I am currently trying to replicate our current IT Service Desk to make a Service Desk for our maintenance team (by copying settings rather than importing). They are almost the same except for a few e...
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Como posso configurar campos personalizados para que o cliente visualize campos personalizados.
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Hi Experts We have started implementation of JIRA SD and we are in phase of development right now. We will be creating Custom fields and Request Types on Dev and then have to do all migration to Tes...
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For prio 3 I struggle with the resolution time - because it's linked to a release and not to a time frame
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If the size of attachment is less than 20kb it’s working but it greater than 20kb I am unable to attach
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Hi, When customer raise a ticket in service desk, it need to be assigned to a group instead of a individual user id. How do I implement it in Jira service desk instead of procuring an additional age...
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We have just implemented Jira Service Desk and are adding in new request types as needed. Our Facilities department has asked that we add a request type for them. The problem is that I do...
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I have an application and we are using Jira Service Desk Cloud to capture support tickets for that application. I would like to be able to set certain fields on my issue entry screen on the Ser...
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I am using the Service Request Fulfilment with Approvals workflow for Jira Service Desk and I can add multiple customers to the approval step but it the ticket says "1 approval needed". I ...
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Hi Guys, In service desk i have some custom fields when the all the fields are filled at lst there is a cutom field suppose we will take a test custom filed as check box..In that if i choose...
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Hi, I'm new with RESTsharp and that concept with Customer (not user). I'm looking an example of how to add Customer from a MSSQL table.
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I am getting ready to teach a class encouraging people to use canned responses. When I first tested adding variables, I tested one and it worked fine but now, they don't resolve. They jus...
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Hello everyone, we use the add on "Mail Attachment for JIRA Service Desk". It works but I want to know how I can delete or customize the following sentence in the answer mail: "See email attachm...
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We would like to give one user to each Customer and it would be nice if this Customer can add other internal users (e-mail addresses) that belong to the same company and can report issues using the p...
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I'm looking for a way to create a behaviour that will filter selections of an insight custom field. Basically I have an object type, and i would like to create behaviours for each project and t...
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We want to clone a Jira Service Desk ticket to Jira Core I've tried the option "Create linked issue" as well as cloning and moving but I have not succeed. The problem is that the issue can only be...
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Is anyone aware of any updates to the JIRA Cloud Service Desk app which may have stopped the Time Reports add-in from working? Is there any release notes, or any fixes that anyone has found to resol...
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That's my SIL script: string[] CL_issues_K1; string[] issues_K1 = selectIssues("\"SLA_1\" = breached() and created > startOfDay(-2)"); string[] CL_issues_K2; string[] issues_K2 = selectI...
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With so many different people using Jira Service Desk, there are hundreds if not thousands of different ways people are using it. Some may be using it internally for their IT problems. Others may be ...
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Hi, Is it possible to export tickets to other ITSM systems like Freshservice? I am interested in exporting details concerning assignees to the cases, case participants, requesters, case tagging a...
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Hi, I wanted to ask if it's possible to disallow users to submit tickets for a specified period of time, so that no tickets in JIRA are created when the users send e-mails to the defined e-mail ad...
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Atlassian Community Events
| User | Count |
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| 18 | |
| 8 | |
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| 5 |
| Subject | Author | Posted |
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| 9 hours ago | ||
| Thursday | ||
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| Tuesday | ||
| September 26, 2025 9:05 AM PDT |