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Jira Service Management
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Hi, We have the need to be able to set the assignee-field or an equivalent custom field that we ca set the name for. Our flow of tickets is basically reversed from the "normal" flow, we create the t...
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We are now using Typeform url to obtain additional information when customers click on the link to report their parking fine. The format is like https://niklas33.typeform.com/to/diHBye?puid=xxxx...
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We are using JIRA-Tableau webconnector and created report to evaluate employees performance. customer statisfaction comments filed is not available to import in webAdi Is there any way...
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The default search bar on the Service Desk home page for customers does not search the KB, a Confluence space. What I expect users to see is what is shown in the demo video, at about 11:30. https:/...
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Hi, I´m trying to show the status of public Jira issues in my confluence pages, like this: AUT-769 is a ticket of the Company Code Barrel, that present a feature that is not working. I want to l...
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We get notices for admin changes in Lastpass sent to us in JIRA as a ticket. One of these tickets seems to be stuck in a loop as any edit or changes made creates a new ticket with the old ticke...
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hello I have a question about tickets tied? Is it possible that if I have an incident ticket I am offered to have incident tickets in thesection (+)? Thank
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When a registered customer logs into our JSD portal, he can reach he ticket's list with currently open tickets. Can I change what is displayed there? I need to add a column with "last commented at _...
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HI, how can I manage the internal permission of my help center? I'd like to limit the visibility of one of my service desk to my collegues. I'd like to allow customers to see one specific SD but n...
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One of my service reps is getting issues to login to Jira SD cloud. After checking in admin.atlassian I found out that his user is disabled and presented in fact with this message: This user's ...
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I'm having trouble with e-mails comments and automations. I have an automation that runs based on the comment added trigger, to make a transition when my customer adds a comment. Af...
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Any idea how I can add a new status and workflow to an existing request type in next gen project?
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Dear, For each client we have created the following Request types: Request type: &nbs...
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I don't see a drop down for 'Create project' button and can only setup Classic project. Does anyone know how I can get the option? Thanks Dean
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hello I have a status that I want to appear on the customer portal. SO I add the transition in the workflow first and screen HOW TO DO? &...
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Do i need to do a new install or just clone the PRD DB and files ? What about the licence? Thanks Mark
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Hi, Just wondering if anyone experience the same problem trying to log time on pop up JIRA item, it used to work previously but not now...(I know switching to the old view will work but the ...
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I want to see the search terms that are used in the Help Center by our customers. This information would help us improve our knowledge base and potentially our product. Has anyone been...
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Instead of the screens asking for "Due:" I would like for it to say "Review" for the due date field. How is this changed?
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I'm setting up a service desk for people to surface PTO requests through to their approving manager. Everything seems to be working as intended except for two parts that I'm hitting a wall on: I wa...
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New to Insights - setup a test object schema for IT Assets - hardware/software/etc. I'm attempting to import in LDAP attributes into Insight - I have been able to create an L...
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How to automatically resolve an issue if there has been no activity for last 3 days
487 views 4 1 Deleted user April 26, 2019 -
Myself as an Admin and also the Customers who use our customer portal to make requests cannot see anything in the 'Requests' search. We have 100s of requests in all different states, but no matter wh...
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I want to embed in a specific page a form, someone did that?
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I'd like to show a custom field called FIELD A. An other custom field called FIELD B should be hidden. If the customer used the FIELD A, then should appear also the FIELD B. FIELD A =&nbs...
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