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Jira Service Management
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Hi, I am looking at using JIRA to help support our ERP implementation / support business. I have a concept where I would like to have a customers specific user manual linked to their Service Desk Po...
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Hi, I would like to start an SLA based on a date earlier than the issue creation date, in order that the SLA represents the total time the issue has been with the help desk and not just the time the ...
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Assuming Jira service desk project has 3 agents, when customer reports an issue via help center, can that issue be re-assigned to Jira user(technician or developer) to resolve it, such that time can ...
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We just moved to this new service desk and would like to know if system also allows to text customers rather than email. thanks Alvin Kirpal
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My Project is moving into another Project in JIRA. I have a huge number of Epics, with Stories and the Sub-tasks- is there a way to Bulk move them? If not, I know there is the Move feature- but it ...
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At the license level, If I use both is the price per users will be a licence for OPS and a license for JIRA SD ? Same thing for Jira Confluence ? I assume that using OPS, OPSGENIE & Sla...
367 views 2 0 Deleted user March 19, 2019 -
Hello! We are looking for a tool that can allow our HelpDesk and Support Team to: Start a remote session with another computer and control that device Allow several sessions per technician simulta...
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For some reason (something I did, I'm sure), the default issue type scheme now only has Epics, Requirements (a type I created), and Tests (Zephyr). When I edit the default issue type scheme, th...
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we purchased your product got a confirmation email that states order has been processed. click to Get your product license. to get license when you click the link it asks for Server ID, and ther...
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So I am responsible for implementing JIRA Service Desk and JIRA Software for my organization. I would like the Service Desk Portal to be the go to place for all employees. However depending on the r...
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I am unable to add any customer as the reporter on any ticket. When typing their names in, the dynamic droplist does not appear. I am able to add to requested participants and when I begin to type th...
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Hi, When a service desk customer (or an administrator) create an issue on the portal, the definition appears : OK But when i change the issue type (because the customer openned the issue in the...
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Добрый день при попытке установки, зависает и сбрасывает процесс установки
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Hi, I have Service Desk set up on Cloud but I am brand new to Jira so still learning. I want to be able to forward emails that internal customers have sent to me on to our service desk email so to s...
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When you send an invite to a user via team invite, the user will be added to the team of agents immediately, without the user having accepted the invitation yet, at least that's the feeling I have. ...
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At my company, there is a tendency for users to add a lot of agents as participants, thinking this will get their request fulfilled faster. It actually causes more confusion and wasted time as ...
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Hello, We are trying to customize the Help Center Banner and our image isn't showing up correctly. Does anyone know the dimensions? Are there apps that work well for customizing the port...
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Morning! If I have a ticket that was resolved, how can I un-resolved it if it's reopened? I have workflows in place so you can change the status back to something that is open, but the field called R...
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The Need: Allow users to see filters that we have created in our Jira Service Desk Project in Confluence. Issue: We have opened up the confluence site and people are able to access it ...
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Hi, Please can anyone tell me if the self hosted version (latest) of Jira Service Desk, supports the edge browser?
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I need to create a new report in JIRA SD. I am selecting 'New Report', naming it and clicking 'Add Series'. Nothing happens - no series are presented for me to select from so I am unable to create th...
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I want to create several Service Desk projects based on another project which I've configured to my satisfaction. So when adding a new project I'm filling in a name for the project and I'm c...
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Hello at all, is there a posibility for admins to edit the service desk customers request- page? For example add some filters.
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When I install the addon "Git integration" my service desk projects stops working as it should. I haven't even configured any repositories. I cannot create or edit issues in the service desk project...
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Hi guys, I need a little bit of help with Jira Service Desk: If a user also has problem-solving roles and customer roles (the one that puts issues), how can switch between the issue and adm...
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