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Jira Service Management
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Hi, I am developing a JIRA Service Desk booking workflow where, say 14 days before a due date, the issue will transition automatically to a new status. I have scriptrunner, but am not sure how to ach...
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Why is one report calculating in hours verses days and how do I get all results in either days or hours? I have two different reports with the same information. One is very detailed with infor...
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Hello, As a tester, I use a lot the icons in Jira tickets, the green tick (/) the red cross (x), the informational (!)... Now they are only available in the "Description" of the ticket, but you hav...
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We are setting up a service desk to process customer contact forms that are filled out on our website. The tickets that come through to us have our website Listrak email address ...
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2018-10-15 16:10:35,067 WARN [Long running task: Space removal long running task] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions: &nbs...
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When we have a service request and we click on "Respond to Customer", a pop-up box to add a comment appears but we can't get that working when the issue is an incident. We have added "Respond t...
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Up until recently our wallboard view had a background color of black. Not long ago it changed to white which is harder on the eyes. I've always understood that the settings do not allow you to modify...
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Hi All, I have Custom Filed type Select List(Single Choice) in that I have added options A,B,C,D and Others. so here when i choose the option "Other" need to populate a Text field box t...
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The sidebar on our Jira Service Desk will not load: The issue has been intermittent, but this occurs on both Chrome and IE. What can we do to fix this?
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Attempting to access Jira Service Desk via Chrome, at times I receive the following error message: JavaScript load error We tried to load scripts but something went wrong. Please make...
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As of this morning, SLA "Time to resolution" has begun ticking down again on all of my resolved tickets across all 5 of my projects, all of the tickets (200 or so in one project) that have now breach...
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Hi all, Struggling to get a 365 Mailbox connected to our new helpdesk. I have tried all 4 options with 365 IMAP & POP details but get the following error - Unfortunately JIRA couldn't c...
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Hi, I would like to add assignee field to the customer portal with 'unassigned' populated so that the customer can assign to an agent of their choosing. i am unable to do this because wh...
1,306 views 4 0 Deleted user October 15, 2018 -
Hello, Where are now working with JIRA Services Desk for some week and we really enjoy it. At the moment where still receiving a lot of email in our support boxes. so where thinking about enabling ...
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...ubmitting a ticket and to track its progress As far as I have seen the portals are either public (and accessible using a guessable URL) or private (where users are taken to a sign in page). Is there s...
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Firstly I change the language to Hungarian and if I allow the user satisfaction in service desk the satisfaction starts' details are not Hungarian. Is it possible to change it or translate ...
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I created a new project and moved tickets from an existing project to this new project. How do i make all these tickets accessible to all the customers belonging to the organization for which these t...
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Hi, Please help in case someone has had a similar problem and knows how to solve it. We want to alllow users to invite participants in the issues they open and we have already followed the ins...
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Hi, I have a need to add certain number of existing JIRA users as customers to a JSD portal project. I am currently exploring ways to achieve this as below: Create a group and add users to it and ...
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JIRA Service Desk seems to hang when trying to login, started last week and tried it from multiple browsers/systems/locations. If I access a ticket directly it seems to work and view/edit that speci...
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Hello I have problems with the resolution time, this does not show me anything has any idea that may be happening? Greetings.
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Just wondering if anyone is using JIRA as a true tier one help desk? If you are how do you have it configured to escalate issues between tier one and tier two? What are some of the c...
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Hi, I have query How to Create Sub Request Type under Request Type in JIRA Service Desk Cloud. For Example: IT Desk Portal Hardware PC Request H.Drive Request Monitor Request ...
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Hi, I need to update HPSM Number and App ID field for each story in Kanban board. Steps to find issue: Click on dashboard -> Click on any story - Story details displayed on right side, wh...
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Hello I am currently working with the HTTP Feed Custom Fields Add-On It's a Great tool for quickly populating a select field with date from an API. However I have one complaint. We are trying to us...
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