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Jira Service Management
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Hi comunitiy! Hope you can help with the folowing. 1. We have a user picker custom field "Approvers Level 1". 2. Workflow status "Waiting for L1 approval" has the checkbox Add approval checke...
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We use JIRA Service Desk. We are facing a problem whereby external users(our clients) are unable to to access attached files in a JIRA ticket. Is there a way to overcome this?
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Hi folks, am using <aui-dropdown-menu> in my plugin. problem is i not able to get select value from drop down. jira by default they not given option of value in aui-item any suggest...
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Hello, I'm trying to create a simple workflow in JSD where a new case goes: OPEN... UNDER INVESTIGATION... REQUESTED INFO FROM CUSTOMER ISS...
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Does anyone know of a way to show tickets that have had changes made (e.g. client or agent updates comment etc.) in a queue but then remove from this queue once it has been viewed or actioned. Kind o...
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Hi Team, I have created a custom field mentioning as CI owner and add some 20 names to it. I have assigned these names to different tickets which i have created. Now i want to pull a report to see h...
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We are using Jira Service Desk Cloud version for customer service functions - service requests, incident reporting, tasks etc. One typical service request from the clients is asking changes to the s...
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Currently our company has a very manual process for release notes and they’re just created on-demand for certain customers and issues that were relevant to them. We don't have formal spr...
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Hi, We just signed up for Jira Service Desk, and would like to know what are the benefits of creating multiple Projects. Below is our scenario We have a small team, who looks into ...
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It appears that in JIRA that System Fields can be searched via the WAS function, supporting historical searching; however, Custom Fields do not support the WAS function. To that end, ...
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Good afternoon, We had one of our administrators leave today, and I removed/disabled his account from accessing our systems. After the change, I am now unable to get to the admin/technician ...
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I am looking for an option in Jira change management to keep a track of all changes made during upgrade , ie I want to upgrade a product from Version 1.0 to 1.1 and then 1.2 . Here, I need to h...
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Hi There! On our Jira SD, we need to support different companies (organizations), each one has different departments and users. When a user send us an issue, an email is sent to all other users wit...
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Solution: My request type for the issue didn't include the description in the fields. Original request: Morning, We are using Cloud based Jira Service Desk. I have noticed that if a...
2,530 views 7 0 Deleted user July 3, 2019 -
we have business requirement as allow multiple declines on requested approval. ( one decline vote isn't enough to make decision and one approve vote isn't also enough to make decision) I hav...
1,971 views 13 0 Deleted user July 3, 2019 -
I am trying to change the brand colours as well as the logo positioning on the customer portal. I need the logo on the portal to be somewhere other than the top left hand corner, i also need to...
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I have automation rule which should trigger a workflow transition. For some reason I keep getting error when I use "User is not an agent" condition. I am commenting the issue as a customer. But ...
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Can I remove a customer from an organisation if he/she have issues in this project? (That is, is Reporter.) Or do I have to keep the customer? BR Catrine
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Is it possible to add/edit the columns in the help centre, the same way can be done to internal queues? Seeing priority and Due Date would be of great help to organisations with multiple tickets Th...
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We have Jira confluence in on-prem already. can we install Jira service desk in aws instance and int
We have Jira confluence in on-prem already. can we install Jira service desk in aws instance and integrate it ?
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I'm using JIRA service desk server edition 4.2.2. When an issue is set to 'resolved', an automated email is sent to customer, BUT the link in the email is my internal office IP. I'm using port forwa...
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Hi, I am trying to improve the layout of our help centre but unsure on how to do it. I want to add an extra section at the bottom of our page where all labels/topics from Confluence can be in...
361 views 1 0 Deleted user July 3, 2019 -
Hello Can I set something in JIRA service desk that will send a notification emails reminds Agents (or maybe other jira users as well), if an issue is submitted by a customer and has no agent's acti...
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My create/edit/view screens contain a cascading select list. I have noticed that this isn't displayed in the new issue view in my JSD cloud instance. If I use the link at the top of the page to see t...
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Hello , We have Installed latest Jira version and connected to MS SQL 2012 database Jira is up and running but not able to create project . We have checked in Instant health check up it is s...
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