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Jira Service Management
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Is there a way to trigger an email to the current assignee of a service desk task when someone adds a rating after it has been resolved? Currently the only way to see if this feedback was provided i...
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We're planning on implementing Jira Service Desk for our HR Department. This will be used by all employees so everyone can raise tickets/questions/requests. However there are some requests that only ...
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Hi, We are using JIRA Service Desk 7.11.2, When ever i reload a page, a popup comment box appears near Search box like shown in picture( i have to click on OK,Got it to get rid, but it comes b...
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We have been using JIRA for many years, and have some projects that are service desk, and want to convert those projects to be regular non-service desk projects. We hope there is a proce...
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...ervice desk in on internal discussions which are then being picked up, added as a public comment and then distributed to the client - which we do not want. Is there any way to prevent Jira from a...
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We are a real estate company based in Leuven /Belgium looking to improve our customer experience. Love to discuss what Jira could bring to the table.
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How can I set an SLA metric based on the Expiration field (default or custom field)? I've been looking for several days but I can't find anything. Miguel
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Hi, please help me to find out the difference between sidebar create a request and click Create button in topbar to create requests in behalf of our coustomers! when i choose left sidebar, ...
344 views 2 0 Deleted user March 21, 2019 -
We are experiencing too much slowness in our jira SD hosted server version hosted in our server. Even we have increased the memory to 5 GB still it is not behaving as expected >browsing is very s...
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Does anyone know how you can share an issue that is created in JIRA Service Desk (Not created under the customer portal) with a customer? Although, when selecting the share option on the issue, I ca...
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How to fix this bug CVE-2016-1000031
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I am licensed for Jira at 25 users and for Jira Service Desk at 3 Immediately the latter comes up showing 20 users which is more than I am licensed for. So I am trying to reduce the number of users ...
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Hi There, When we first set up our Jira SD we configure it in a way in which when a customer raised a SD request and INC will automatically be raise in Jira Ops. This has been working fine unt...
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On our company Trello, I have a board I use to manage an outside charitable activity. How can I move that entire board to a different user at that charity, who has his own Trello login?
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Dear all, My case is to automate the template we have in Confluence for Post Mortem with information from Jira SD- for example not only the ticket number, but Assignee, Reporter, Resolution, T...
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Hello! So, after getting some great help on how to set up viewing security on tickets, things have been working awesome for one request type I have, but not for another. Has anyone experienced setti...
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We are using a formula to calculate a User Impact Score in our Service Desk project. I understand that the vote count can be accessed in a smart value using {{issue.voters.size}} but is there a way t...
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I am running service desk on our servers at the moment with 2 projects for asset management through the plugin/add-on 'Insight' I want to start giving mystaff access to see asset info and the servic...
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I've set up Service Desk, and am using Crowd linked to Active Directory for user management. I have 3 AD groups which are pulled in to Crowd and used within Jira: Service Desk Admins Service Desk A...
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Hello, I am looking for some feedback on how you guys implemented JIRA Service Desk to support external customers on your Companies. My problem is this: On our Company we provide a SaaS service to...
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Dear community, In Service Desk we have to generally use issue security levels in order to prevent other group members (agents) to access the issues. At the same time there should be a possi...
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Hi, Recently got Jira Service Desk as we wanted to move some operations over from Jira Software to Jira Service Desk. Is there a simple way to export and import the settings(eg. fields, scree...
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I'd like to be able to configure a notification to required approvers when a new emergency change has been submitted via the Service Desk. I've had a look around at workflows etc but unable to see th...
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I'd like to know how I set up the template comments for specific people to use. Not for everyone who use JIRA. Cloud someone provide solution or suggestion? Thanks. Information 1.Adaptavist ...
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Hi, We started using jira with the Add on Insight. While using it i woud like to make a total overview of all assets with the status 'uitleen'. I just cant figure out how to make this filter. I c...
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| July 11, 2025 4:42 AM PDT |