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Jira Service Management
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I want to be able to send attachments, such as JPEG, PNG and PDF, not a link to the docs and the recipient be able to view and download the doc. How is this possible without them having to l...
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A user has entered the time logged in the wrong Jira ticket. We need to remove the time logged and return to zero.
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Hi, I just created a new workflow, a new issue type and new customer request types. Is it possible to add specific users automatically on create for specific customer request types? Example1: Cust...
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Hi all, I need to know if a comment is made by the agent or the customer in jira service desk. Can you tell me what function or attribute should I consult? Regards, Juan Fran.
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I have an API in place for submitting tickets via proprietary software. This required setting up of a default user. This user is placed in the "Reporter" field. I have a separate fi...
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I am trying set up a Service Desk portal with an Insight field called "Company". The Company field has a list of Contacts (User). I need to limit the list of Companies that show on the portal ...
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I've read that you're going to make some changes to current issue view. https://confluence.atlassian.com/servicedeskcloud/changes-to-requests-in-the-new-issue-view-966682120.html In the new iss...
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I have been using curl requests to retrieve the status transitions for issues to determine the duration time of an issue in a status. This curl request retrieves that information: https://<do...
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I would like to use wildcard in JIRA SD automation "Comment contains" when transitioning an issue based on comment. Is it somehow possible?
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When the client receive a email for new notificacion looks like the clickable buttons turn into a long links: No broken links on Service Desk: Broken links on the email: &n...
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Hi all, I need help to enhance the Email Request functionnality. Ideally, we are looking for something which allows us to separate mails which created a request in the project from ...
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Hi all, I am using H2DB for jira. Now i am not able to open jira page due to above error. can anyone suggest on it.
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Put custom field Email in Reporter if user exists. I am trying to create a script but I can't seem to get it to work. import com.atlassian.jira.component.ComponentAccessor import com.atlass...
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Hi Guys, How do i resolve this issue? The link it gives, does not allow me to open it.
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Hi, We have big concern over user validation check. Can Admin do the validation check when user sign up to Jira service desk project? OR Is there any user validation check method available in ...
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Hi, Can we create users using batch script in Jira Service Desk? We have selected the method to add users by Admin to avoid the unauthorized access to Jira Service desk project. Thanks & ...
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When a user sends an email request to IT Support, it sends to everyone in the Organisation the user belongs to. I also notice on the customer portal the request form defaults to 'share with org...
3,048 views 5 1 Deleted user May 22, 2019 -
We are pretty proud of our CSAT score, but I'm curious just how good it really is, and what other JSD users are finding as far as response rates to CSAT surveys. We get about 1 score for every...
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Hi , for record keeping purposes, We need to download details of our issues especially Comments. Is there a easy way to download all comments related to issues? We normally have more than 1 comments ...
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I might be missing something obvious. I created a Request Type in Service Desk called "Phones aren't working." Then I went to the portal, selected the group, then selected the request t...
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We have the need to populate a few organizations, but doing that manually will take hours. I was hoping someone could point me in the right direction. I have a list of users, and I would like to use...
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I am wondering if there is a way to have one screen that when completed will open issues across multiple projects. An example would be a project created for IT, Finance and HR If there was a s...
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I only want the "Technical Support" form to be available to click from my public support site.
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Hi, I've been trying to integrate our Service Desk with a Confluence knowledge base. We don't want the knowledge base to be accessible to anonymous users. However, when we disable access to ...
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We've recently switched to Cloud from an older on-prem, and I'm still getting used to the different admin interfaces. On the initial user invite, and then later on their user page (admin view), does...
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| September 26, 2025 9:05 AM PDT |