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Jira Service Management
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Hey there, we migrated in October and March 1 lost access to Opsgenie. The team had been primarily working out of Opsgenie because there is no Ops interface in Jira. Its so siloed down to the teams t...
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Hello, I am trying to figure out the most logical way to create a recruitment process in our JSM project. The process starts with a manager submitting a service request for a job requisition...
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At my company we can't add external Marketplace apps. But in JSM I saw there is already a Report feature. Is it possibel to add a metric how long a issue was in a given status and have that reflected...
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Hi all, We have enabled customers to also create their own accounts in our JSM Project. Now when an Agent creates a ticket for a customer using jira UI within the JSM project, a create screen shows...
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In Opsgenie, we have setup integration that contains ***@opsgenie.net domain. Since Opsgenie is going away, do I need to update all my email integration from the old domain to the new ****...
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Hello, I have several objects with assets in them. Now I have built a rule, but it only becomes active when an asset is updated. How can I update all my affected assets at once without going into eac...
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I want that when the user clicks on "Add Row" button they should be able to add another row where they can select Product/Configuration/Quantity.
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Hello I have a colleague who created an instance to test JIRA. Then we installed ATLASSIAN GUARD for SSO. It worked well and we recovered the information and users concerned. But we found that there...
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there is a way to search multiple values on JQL on a field having ~ like for example Text ~ "hello" but without using the OR, and just display everything in one sentence? like Text ~...
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Hi everyone, I'm encountering the following error in Jira Cloud (company-managed project): "Transition failed: Action 9 is invalid" I’m not sure why this is happening. The last thing I was ...
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Hi! Do you know whether it's possible to connect more than one Assets Discovery Collector to a single Jira Service Management Cloud instance? Thanks!
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Hello, I just want to know how it is possible to change for example the decscription in the portal. I only can see the tickets but a customer wants to change a field after the creation. kind ...
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In JIRA SD, the ticket description has an HTML table in that there is a phone number . I wanted to extract that and update it in the "User Phone Number" field using the automation rule below. But it...
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Hi Team, we are working in 16x6 shift and want to setup the SLAs for acknowledge, resolution and response please guide us for changing it for the same
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...84764', id=484764, filename='Screenshot 2024-10-22 125805.png', author=UserBean{name='null', key='null', accountId='***', emailAddress='**@**', displayName='******', active=true, timeZone='Europe/L...
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Hello Currently, we have the ability to set 5 priority levels regardless of the ticket type. We would like to keep this approach for support requests and updates. However, we would like something di...
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I want to know how much cost is need to use JSM. I understood it deprnds on users and agent. But, I couldn't understand what is the difference between the concept of user and agent. In JSM roles, ...
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In Jira/JSM Cloud, there are some fields that are listed as Custom Fields but are native/out-of-box, such as: Impact Operational categorization Product categorization Investigation reason None...
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I'm trying to use A4J to pull data from JSM service requests with a form created through the portal. The data I need is in the form fields. The JSON for the issue suggests the field I'm inte...
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I am having circular chats with my allowed LLM I suspect because I'm not using the correct terms. So the frames I'm talking about are the neat boxes labelled things like 'SLAs' 'More fields' 'Deta...
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Hello, A customer for a Jira project is unable to create tickets through the portal. The message they get is: "Couldn't send request. You cannot create this request because you do not have...
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I'm trying to create a new trigger rule when a field value is changed, but I'm unable to see all my fields in the dropdown list. Why does it show only 50 out of 139 possible fields?
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I have an internal status of 'Not Possible/Won't Do' that is set to show to the customer as 'Done'. The issue I am having is that the internal status still shows to the customer in the activity...
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Hello, I am looking to track some support metrics/KPIs, such as First Contact Resolution, First Response Time, Time to Resolution, and CSAT. Is there a guide for how to do this? I am new to setting ...
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HI, I want to create a Employee object from customer portal. I show most of the field on customer portal but i have a attribute with select option and in select option i have some predefine option R...
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Atlassian Community Events
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| 25 | |
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| Subject | Author | Posted |
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| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST | ||
| January 14, 2025 5:27 AM PST |