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Jira Service Management
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I've set up a really basic automation which only checks if the ticket has an attachment and then deletes it if the name is Dni. I created then 3 tickets, all in different statuses, but all of them wi...
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Hello, I am looking to get virtual agents set up for one of my portals. I just had a couple of questions regarding it - 1) If the virtual agent response to a ticket on the portal does it still...
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Dear community, I'm trying to create an automation with this requirements. When an issue is create into a Service Management project, create the same issue also into a Software Project. My quest...
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Hi everyone, I'm struggling with adding the help center URL to the connected software project. With a basic subscription, I would like to make automation that will copy tickets from t...
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A organisation licensed Jira, Confluence, JSM, Guard in the cloud for ~1000 users. The user provision is coming from internal AD and the users are login via SSO. The rest of the organisation (T...
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Hi, Is there a way to configure JIRA notifications so that all linked participants are copied on email notifications? Currently, when I receive a JIRA email notification, it only appears to ...
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Jira Services Management Report - Report Series - Series - Select a pre-existing indicator from the drop-down menu. Where is this pre-existing indicator configured
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Different organizations have access to the Jira project I manage and we have a defined SLA for all of them. Problem is, a new organization has been added to the project and they have completly differ...
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Hi, I have a resource of type “Computer” in object schema “CMDB” with many fields, and I would like some fields (e.g. License Type) to be required or optional, depending on the field “Status...
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Quick question about the new Operations etc. I have a 3rd party source that is creating alerts. From them, we are creating issues - works as it should. The problem is with this - 3rd party integratio...
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Has something changed with the permissions? all the sudden there are reports of others being able to edit/delete comments in both JSM and JIra Project? I know how to change back but its strange. wa...
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JSM version: v9.12.14#9120014-sha1:2d13899 Asset type field cannot be set read only by this method "getFieldByName("Approval Members").setReadOnly(true)" Field "Approval Members" i...
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I'm trying to standardise my imported Intune device manufacturers in my asset system as some show HP and others Hewlett-Packard (I want both entries to merge and show under the name HP. From what I ...
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We've gone through all the plugin install steps. The Service Management Connector passes "Test connectivity" gets the "Sync Started" pop up when we sync connector settings have been configured to...
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Hi, We are trying to see if we can update holidays in the custom date fields in the customer portal so the customers are notified of the holidays before they can submit the ticket or choose the date...
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In reading https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ it appears that restricted request types are not available in Assist for ...
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I'm looking to setup an automation where if I enter the email address of a new user, it will automatically do the invite (like Atlassian Admin > Directory > Invite User) to that address. If I c...
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This can be caused by SSO? Some customers have user in another Jira products in their company, this user could be reused in our Jira Service Management? The first customer was added manually by ...
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I stumbled upon this discussion on the topic and following the linked knowledge base article to set up the automation rule like for like (below) but it never gets triggered and I have no idea why.&nb...
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Hello, I am trying to create a "split process" of sorts in which: Person 1 submits a request type ticket creating Issue A. I then have an Automation which emails Person 2 with a direct link to com...
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I show that: https://confluence.atlassian.com/jirakb/automation-how-to-clone-tasks-stories-along-with-their-sub-tasks-1235853548.html But i need to clone the status of the Subtask too. How i...
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Hi, I want to know if there a way to embed Jira Virtual Service Agent/Chatbot on my website. If there is any JavaScript code snippet or if there is any URL that I can use to embed on my website dire...
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Hi, Let's take Ex:- User Name: Test user1 License Name: Git. License Owner: Test User3 I have setup asset management in Organizational Level. Sync user and assets information f...
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Hi, I have 2 Service Management projects with there own Knowledge base and there own Portal. (and there own user rights and agents) INTSUP Project with KBINT Space EXTSUP Project wi...
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Como posso auxiliar empresas e proposionar empregos, que nem precisam sair de suas residências, só usando um cllr ou notebook
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