Community resources
Community resources
Community resources
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Jira Service Management
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I have several customer projects that my agents serve but also have an internal project where the agents are actually the customers. When an agent (customer) submits an issue via the portal fo...
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Hi, I'm a long time Intercom customer and starting to use Jira Service Desk for another project. In Intercom, there's a global project email which you use to set up email forwarding. We're using Goog...
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Dear Community, I'm looking for a way to define an Organization E-Mail which should receive future Notifications e.g. when an Issue gets opened,closed or updated. Using customer and organization Pro...
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We have a Jira Service Management instance and a Jira instance. A customer signed up for our customer portal (not restricted). I have now additionally invited her to our Jira Cloud. However, when she...
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I have been building out a new hire form process. After reviewing my alpha version with HR, they want to be able to fill out the basic details and then have it completed and approved by the superviso...
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Hello, We need to make outgoing requests for our customers. Example: we notice a problem in receiving information from our customers, and we want to create a ticket with sending an email to the c...
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Hi all, I have a service project with a few request types. I like to create also stories and subtasks in this sevice project. But I can only add request types and no issues. 1) How c...
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Hello We work with another company that use their own Ticketing system. They send several emails for each ticket with different subjects which always contains a Ticket number. ...
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I created a new priority scheme with Low - Medium - High, Medium being the default priority. I have a JSM project which is empty, with no issue. When trying to add this project to my new priority s...
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Hello Team, Could you share the automation rule field to choose for linking a issue( bug) to the epic ? I am trying to do it as shown in image, but unable to add "jira issue key ". ...
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Setting a forwarding address on Incoming Jira mail handler does not attach original email when ticke
Within Jira, when creating an incoming mail handler to create a ticket on a Jira Software or Jira Service Management project and setting the Forwarder email address, when ticket creation fa...
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We would like to add new buttons tied to email for a customer to self resolve issues. Similar to the approve button. Is that possible
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Hi All In previous months I have used automation within JSM, on submission of a new form to open a Trello Card on an external Trello Board, attach a PDF copy of the Form Responses pdf and attach a c...
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Hi team, We have a workflow on a jira service project. The workflow invokes a rest API which is deployed on GCP GKE. We configure the IP whitelist on service side. Yesterday, the workfl...
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We use Jira-Servicemanagement with two Languages (English and german). How can I integrate a ProFormaApp-Formular, so that the customers see the right language in the formuler, depending on the Langu...
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I have an automation rule that checks for some keywords in a request that comes in by email. If the keywords are right the issue type and the request type are changed (from service request to inciden...
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We don't use JSM as ITSM-Tool; therefore we don't need the Incident- and Changemanagement in the navigation of Service-Projects. How can i disable these entries?
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Hello, How find the french version please ? Thank you
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Hi, I have configured an auto-acknowledgement email in the event when tickets are created in JIRA cloud. However, external users are not receiving these emails.
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We have migrated from Opsgenie to JSM and have noticed a loss in the alert email notification formatting. Opsgenie alerts emails allowed for linebreaks. JSM Alert email notifications + JSM Alerts st...
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How to setup automation to send email to a removed approver that their approval is no longer needed?
We need to automatically send emails to approvers who get removed as an approver, to tell them their approval is no longer required. How can we accomplish this in automation?
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Can we modify the Issue Collector with custom CSS or Javascript? At all? Even if it is kind of a hack, is there any way at all to restyle the Issue Collector?
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Jira APIを利用してチケットを作成する際、ネットワーク切断などの理由でAPI接続が失敗する場合があります。これらの状況に対して、Jira Cloud側で自動リトライ機能や推奨されるリトライ方法がAPIで提供されているかを知りたいです。
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Hi all, I'm trying to create a Widget to show how many open or closed tickets each "Organization" has in our project. I created a filter with all of these issues, but when I go to add an issue stati...
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Trying from bottom up kinda need right guidance to keep correctly so I know what I've to offer
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |