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Jira Service Management
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Hi everyone, We recently created an New Project in JSM. It's a Company Managed project. We are live now receiving tickets everyday. Thing is that a couple weeks ago we jumped from ticke...
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Dear Atlassian community. Can you let us know if this is a known behavior or setup of JIRA batch email notification or we can enhance by disabling "Add Comments" link from closed tickets? Scenario ...
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I have a set of teams in Opsgenie that don`t match 1-1 to the Jira teams but may contain the same members. I would like to know what happens after migrating opsgenie into JSM. WIll "new" teams be cre...
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Necesito integrar una aplicacion de control de trafico que explotamos en mi compañia y para ello me pide que debo tener una licencia pagada de Jira, que producto tendria que adquirir en Jira para int...
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The profile picture of the ticket assignee was not showing when the user added a ticket in linked issues.
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Hi, I have team managed service desk with approval workflow. The Aprovers field itself is also team managed field. How to retrieve the email address value from the Automation using smart ...
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How to import CSV on JSM ASSET with multiple object on one Attributes itried my csvfile but stil not workng expected result is in last Sreenshot attached
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Hi We're going down the path of setting up Services in our JSM project. I'm trying to find a start to finish document of the recommended way to set this up from start to finish - starting with creat...
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I would like a visual indication on my dashboard that our customers have replied to our ticket. I cannot find the "Comment Status" option in my JSM column settings. That option is not available. Has...
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I've an automation that create un object of type Employee in Asset Manager when an issue moves in Approved status. I need to have the issue linked inside Linked issues of the objects. How can ...
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I need to create an Automation that sends an email referencing an Assets objects custom field. I can find my field in the Smart Values library and add the Smart Value to the Automation but when...
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Hello, I'm trying to set up the simple/basic component lead assignment in a servicedesk project in Jira. First I tried with automations (as chatgpt made me believe this would work) but it didn't a...
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Hey all, I see that there are templates available for my Jira Service Management knowledge base, but for the life of me I can't seem to find out where or how to create new templates. Any guidance wou...
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Hello - I'm about to enter a state contract that states I cannot use offshore resources isn handling data. I use service desk to handle help desk tickets. Do offshore resources have access to my serv...
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We are running into an issue in the last 60 days where we are running over our Automation limit for JSM projects only. However we only have two projects that JSM projects. My questions a...
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Hello, I've a jira service management project and I want to add an automation so when a comment is added in a ticket, that comment will be copy to the linked issues (those issues are in a different p...
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Hello, we are running the following environment: Jira Datacenter 9.12.16 & Jira Service Management Datacenter 5.12.16 In this environment we use an Asset-Object-Scheme in which...
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We are trying to integrate the Jira system with our dot net application to have some realtime updates happening whenever there is a issue update. The WebHook URL looks to be working fine fro...
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Hi Community My company is not authorized partner of Atlassian, but we specialize in JSM, and I want to bundle JSM license as part of our solution. My question are: 1. Can we apply JSM license on b...
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Hi, The customer has several accounts (emails) in the project. In the project settings Access/People and access I removed unnecessary e-mails. However, when entering values in the Reporter and Req...
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Hi everyone, I’m looking to connect Microsoft Fabric OneLake to our Jira instance, which is hosted on a aws data center (not cloud), to create the basis for crossed applicattion poewrbi reports. I w...
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Set up SAML in Entra. Followed MS guide to the point! Enabled SSO (enforced, stupidly) in Jira. The SAML fails. Now I'm locked out completely and no way of raising a ticket to Atlassian.&nbs...
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Beside servers i also want to discover assets for our network devices including network switches, routers, firewalls How can i do this in Asset Discovery?
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Hello there, Is it possible to filter Jira into this result: "Tickets commented by currentuser in the last 14 days" I just found this one: "commentedBy = currentUser() AND updated &...
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Looking for addon that automatically tracks time spent with a ticket open in browser, lets say I get a ticket assigned, I have it open in my browser while im researching it, I want to populate the de...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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