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Jira Service Management
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Hi everyone, The input field is deactivated in the AQL condition I want to perform in a Automation an AQL condition on a specific object. However, in the AQL condition the input field is de...
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Dear Team, we have an automation. We want to assign tickets to specific people according to the Products field in the tickets opened in Servicedesk. I am attaching a screenshot of the automation we ...
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Hello team, Need your help for transition the issue approvers group need to get email notification through customer notification template, but this template we don't have this kind of template. I tr...
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If the agent and customer have an ongoing contractual relationship, the agent may want to contact the customer. In such cases, there may be situations where the agent would like to notify the custom...
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In the new JSM Alerts, the option to add a person as on override is not available. Cannot type in a new name for shift override. The box is greyed out. See screenshot. ...
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Hello, I have an approval step in a workflow that is only used for access requests, when its not access requests I would like the assignee to be able to transition past it. What is the best way of ...
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Hi, We have forms linked to several request types. We would like to create subtasks based on the users answers after the form is submitted. At the moment we are doing this by creating custom fields ...
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Hello everyone, I’m looking for a way to streamline our ticketing process by attaching an Excel file to tickets that users can download, fill out, and reattach when they submit their response. Ideal...
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Hello everyone, I’m working on building a dynamic form that has 4 columns by default. My aim is to allow users to add additional rows to the form as needed. I’m hoping for the following feat...
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Set visibility permissions so that the client sees information about their cases and not all the cases in the tool. Or maybe set up profiles so that specific customers see certain informatio...
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Was looking into ways to auto index jira assets using script runner or some other method, currently looking at documentation but only found ways to create assets, edit them, or delete them. Nothing o...
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I have a JQL query I use in an api call to build a table of data based on a specific projects Jira tickets. It worked fine until very recently, when someone pointed out that it seemed like the data t...
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My organization is setting up the automation to create a teams meeting any time an incident is created. We are attempting to use a generic service account for this automation actor. The service accou...
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There is a big work from a certain customer, that needs to be assigned to a couple of workers. But JIRA only assigns the working time to one person. May JIRA allow a big work t, to be divided among...
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Hey team, another day another question! I have a JSM stander licence in my ORG. I want to do such a kind of configuration that customers can able to search all requests from the portal itself or abl...
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We often need to copy some external users into a reply to a support ticket. These people may be additional people from the client's organisation or our own that are not identified in Jira already.&nb...
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Good afternoon! So I am currently working on an automation rule to update all open issues in Jira. However, I want this rule to omit all issues that were opened between 4pm-5pm during the previous bu...
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We currently use Crumbs to maintain customer information. Crumbs is being retired and we are looking into Customer Service Management (CSM). CSM seems to have most of what we are looking for as we c...
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Trying to pre-populate some form fields from a lookup of a ticket and then values in the form pre-populated. Team submits a weekly risk assessment then follows up on a daily risk assessment that sho...
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...aramétré mon formulaire en "public" et check toutes les autorisations clients mais le lien vers le formulaire me demande toujours un ID et mdp. j'aurais besoin d'aide a ce sujet, ca m'aiderait beaucoup....
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I am having trouble utilizing the responses from the webhook step in the intent builder. It seems I cant create any response variables, even when I use standard ones like {{webResponse.body}}....
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Hello, could Atlassian Forge be used to create a fully customized portal frontend for a Jira Service Management project ? By "fully customized" I mean a different layout for work categories, request...
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Our team uses JIRA cards on a Miro Board to get a visual roadmap. I am showing both Target Start and End date on the JIRA card - but they show in the inverse order. They Show End date first - ...
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Hi dear friends, I'm the first here and I don't understand anything. Can you help me, thank you
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Hello, it's possible to rename our jira domain url? For example: company1.atlassian.net to company2.atlassian.net? Thanks
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