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Jira Service Management
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Hello, I want to figure out how to create automation so that tickets that get approved go to a specific status type and ones that are rejected go to another specific status. Current...
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As the title suggests, I am attempting to have our "Department" drop-down set using automation and a lookup table. The automation is showing as successful; thus I am struggling ...
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Olá pessoal tudo bem? Tenho um quadro no jira que parou de funcionar., Está falando que não te acesso ao quadro de Scrum, porém estou acessando com o usuário que criou a conta e mesmo assim não co...
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I see there is a new Import feature in cloud for Assets: Data Manager. However, I'm having issues trying to figure out how to migrate a DC (Asset) Object Scheme to the cloud ... include t...
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I set up an SLA for approvals: Issue should be approved within 10 business days. The SLA is displayed correctly in the issue view as far as I see. Furthermore, I have 3 automation rules: War...
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Hello IT people! I'm not sure if its possible but I'm wondering if someone could lead me into the right direction. Currently, I have an import from Intune with an API that live updates the device ...
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Opsgenie provided a webcal URL for individuals' on-call schedules. Jira dropped this feature. Why was such a useful feature omitted? Its absence is almost enough to stay on Opsgenie. I don't want to ...
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We have a growing amount of content published on our knowledge base within our service project. I understand we can have different categories within the knowledge base, but are we able to create more...
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We've created a project board and customised the List View to include the required columns appearing in a certain order. Is it possible to have this as a default view for everyone invited to th...
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Hi, I am wanting to use JSM to potentially manage tasks within my team, we have to communicate with external users therefore would like to use the 'reply to customer' function to keep all communicat...
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I had a question about clarifying what the "Supporting teams" field performs when adding a team to an issue. Does it allow people that are a part of that team, the ability to see/edit and issu...
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Estou criando painel no power B.I. e preciso dos dados do Assets. Já criei a comunicação pelo Power BI Jira conector, porem ao consultar no power BI não encontro os dados.
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I would like to use a filter to see all the cases I have written a comment on (within x days). As a side note, I would also like to see a count of how many comments I have made (within x days)...
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PLEASE NOTE WE ARE USING DATA CENTER The team aims to send a reminder to the ticket reporter when the ticket status is “Waiting for response.” There are two reminders that need to be sent, and in th...
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Per project we are adding customers from within a certain domain. What we notice is that these customer show up in user management. They should get only the role Customer but most of them also get th...
188 views 2 0 Deleted user November 8, 2024 -
Hello, I want to import new organizations/clients via a csv file. Is it possible that they are created automatically while the importation or is it needed to create all the organizations/clien...
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Hey, I want to find a way to extract a single field from a form which Agents can add in to existing Jira tickets. The form is being used to log and record licenses for images which ar...
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Hello, I need to consultate the history log of a few asset I have registered in the Jira Asset plug in. I select the asset and go on the History tab, I see that the more recent updates don't...
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After setting the time of the trigger execution automation still fails, not sure what is wrong, help
Hi all, I have been posting about automations and issues I am facing past couple of weeks The community has been great in helping me see what I missed. Hoping to get some more support and hopefully...
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I'll try to explain this as best as I can, it's a bit complicated at least to me. We heavily use Slack Assist for users to raise IT requests, we use custom fields, such as Multiple User pick...
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I am in an enterprise organisation requiring multi-vendor ITSM, and we are considering whether to adopt the Advanced IT Service Management template or use a partner to configure. Who h...
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Hello, Looking at the built in report --> Sprint Report, identifies three scenarios for the stories associated w/ the sprint (completed, not completed, and removed). All three are very helpful. W...
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Hello, I have an email integration that create alerts within my project in JSM. The data is sent in a table type format and in value pairs within the body of the email. I can successfull...
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I want to send a notification email to all my portal only JSM users. Is there a way to do that?
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Hi we are trying to setup an external customer portal so that we can share a link for a customer to drop help desk tickets. The issue we are running into is that when we do that they can click and go...
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