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Jira Service Management
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Consider the following scenario: I have n customer organizations added to my service desk project as users. All the request types in my service desk project has "Attachment" as a field. Out of the...
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We have a variety of customers who will want to file bugs, request new features, and generally request support. We already have Jira set up for managing both customer products as well as our core pr...
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Hi is there a way for portal user only in the service desk, to apply a password policy ?
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I have ServiceDesk 4.3 installed on an ubuntu server, using a MSSQL database and with user authentication via Active Directory. I'd like to move it to a containerized version and have downloaded and...
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I created a Service Desk for my team to use. One of our success metrics is how quickly my team can dispatch created tickets and move them to the correct project, assignee etc. Is there a way to trac...
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Up until this week, I was able to do this. Since the SD Email Request layout has changed, I am not able to change (or even view) the request type that is linked to my custom email addresses in ...
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I have customers submitting requests through the Jira Cloud Portal with several options for the type of request to submit. When a customer submits a request for specifically 'New Account Creation' or...
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In my notification scheme, there is a notification for "Project Lead" for the "Issue Resolved" event. The resolved issue was a sub-task, the issue reporter is also the project lead but not the assign...
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Hi guys, Im looking to enable access to my Service Desk to no registred users. Just like this Service Desk. https://socialgrowth.atlassian.net/servicedesk/customer/portals thanks
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HI, I want to set SLA according to my severity, right now it is set as per the type of issue. please help me change this. I am using JIRA Service desk.
994 views 2 1 Deleted user August 13, 2019 -
Hi, I need help because we bought Jira Server but we believed that cloud storage, is it possible to change the plan from Jira Server to Jira Cloud?
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Hi guys, is it possible to have a non visible internal comment for other Jira user who have SD licence? Let me clear this up. We have a customer XY in our Jira. He´s got SD licence but with l...
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Hello I want to check my reopen bug statistics Version wise and Developer wise. Jira provide any default functionality for this??
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Hi, Trying to find a chat add-on for Jira Service Desk (Cloud), which enables the user to contact their support through a chat option, preferably though the portal. Bonus if it includes options for...
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My Firewall is configure and I'm sure about my password. But a don't want to connect and there is no error message
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My Eudralink password is no longer working. The system requests me to contact the admistrator for this. I have also tried to solve this using the EMA Service Desk portal but my account does not work ...
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...ormField.setRequired(true) formField.setDescription ("Please attach a document") I have also tried getFieldByName("Attachment"), but does not work.
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I want to offer my users a helpcenter in Swedish, so I have written all the documentation in swedish but I can´t seem to find out how to get the default texts to swedish as well. I have ...
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...ickets in JSD. I would like to set harder criteria for accessing our public portal site. 1. If I change in System--> Password Policy to Custom and set my criteria. If a customer tries to c...
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Hi All, Is it possible to add an approver to a change workflow with condition? I would like to ensure that the Change implementer cant approve his/her own changes. The aim ...
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Hi guys, I would like to create a Knowledge Base in Confluence. Not for internal use - but for our customers to access to learn about how to implement and use our technical products. ...
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What is it for? How does that work?
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How can I create automation or rules to do something with a ticket based on email domain Iideally I wish to have the ability to update a file with source ourganisation based on the email address.&nb...
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Jira ServiceDesk has a Java API, which is mostly interfaces and very different from the Jira Java API: https://docs.atlassian.com/jira-servicedesk/4.3.0/ Are there any examples of how to us...
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I have a working Jira work flow that sends tickets to users who have tasks, the email is the standard email template, is there away I can add the tasks that they need to do? For example a new hire r...
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