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Jira Service Management
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Hi all, I need to create a 'Feature Request' issue type in our JSD and link it to a Feature Request type in Jira Software. The PO will review the Feature Request in Jira software and based...
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I am needing to convert a customer to a user in my service desk. I am confused about the verbage in this article: https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-9...
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We've been running JSD since April 2017 and suddenly discovered an untrained, new agent, can add a new client user to the Jira Internal Directly by doing Raise this request on behalf of and entering ...
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I see this message when I click on more details. Found 6 unprocessed message(s) in the imaps folder. Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as yo...
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How does one add a shortcut to JIRA Service Desk like a shortcut to a Knowledge Base like Confluence?
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Hello Everybody, We have a new process in which our customer has to approve the activity. We are pretty new in this area. Following are few more information's for you to guide us. 1. Cust...
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Hi Team Having issue to view tickets are being created by .csv import file and unable to view it on Customer portal? These are two different tools and unable to view and is it restriction ?? ...
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On the test project on my organisation's site I've set up a test security scheme, with the levels just being "Level 1", "Level 2", "Level 3". I've applied this scheme on the project, but I can't seem...
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Hello guys! I wonder if there is any way to make components that can be related to the specific queue. E.g. I have three queues: Support, Customer Service, Management. I've also created three compo...
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I have been tinkering with an old system and made some changes to screens including adding new fields. It is for allowing HR to create an "issue" with some basics of a new starter, which then is pass...
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I'm new to the platform testing it out for my team. We're looking into integrating some of the other applications that we use to create an all-in-one service desk. Rapid7 says it has the ability to p...
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How to generate reports grouped by organisations when you have hundrieds of organizations? (i saw some old questions but no answer given)
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Hello , We are migrating data from Oracle Right now cloud instance to JSD Cloud Instance. Need help on migrating bulk attachments (14,000) . Can any one help me with alternative solutions. ...
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Hey fellow Atlassian users, We have noticed a minor issue with how Service Desk is handling email addresses when there is more than one recipient. As you know, the recipient of an email should usua...
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I've got an empty approval section. What's going on with my approval? Add screenshot
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Hi, I am using Jira Core 8.2.3 and JIRA Service Desk 4.2.3 version. I need to provide reports for monthly and weekly basis to my manager via email with attached excel data. I had already created the...
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Dear All, In Hungary, there are some regular workdays moved to saturday. I would like to add these specific saturdays to the calendar as workday. Are there any solution for it, or should I open a ti...
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Hi, We have two projects active. both using the webportal. but if we create a customer in project B and this person goes to the webportal, they don't seem to have permission on the web...
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Dear Atlassian Community, Is there an option to use one mail in several different SD's? The idea is to validate the incoming mails by some way and sort them in their respective SD's. ...
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Is there a way to incorporate Dashboard and Service Desk report?
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Incomings emails from particular email id getting rejected by jira service desk . How to whitelist them.
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I would like to display "time tracking" and "original estimate" to the customer in the request view. How is that possible? This customer needs to know the time estimates and the time spend o...
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Hello, I want to alert a specific user if a ticket of a specific type is raised (alert product if a Feature request is raised). How can this be done? I dont see an option of adding a filter of...
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https://my.atlassian.com/products/requestsupport/15052047 SEIN- https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-861682?sda_source=notification-email @Atlassian&nbs...
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I have currently set up the customer notifications in project settings for the approve to receive an email. However, currently the only email sent is to confirm that the request has been received by ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |