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Jira Service Management
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Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & I...
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Hi All, We've recently started using the next-gen Jira service desk. In most cases, we want to send a notification/email to a user when we close an issue. but in some cases, can we close an issue ...
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Using {{#issue.comments}} you can access all the current comments but I am wondering if it is possible to only display internal comments. I have found {{comment.properties."sd.public.comment".intern...
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Hi We have an issue when searching for Team Request in the customer portal. If we run a query which returns more than 20 items, it shows the first page of twenty results, but clicking on ei...
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...he transition applies to the correct Issue Type 4. The workflow is not in a Draft state Automation rules: Comment added -> Issue matches: Resolved, Closed, Done and comment is public -> T...
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This service desk project has configuration problems and may not work as expected. this notification is showing and when we try to view the report its not showing anything.
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Team. @all @All here !! We are facing an issue, as every reply to the support email address is creating a new ticket and which is valid , Later whenever some one replies to it - A ne...
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We have already certificate , but we need to renew it also it seems not purchased, how can we renew it and also bind with the existing on?
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I'm trying to find a way to create jira service desk ticket from outlook email directly now. And I found that some of addons can help what I want to do. But, In all of the addons pricing rule,&...
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I am tasked with adding a custom field (Root Cause) when resolving a ticket but i not sure if i need an add-on to validate? or missing something in the backend to make it mandatory on the Resolve Scr...
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We are testing on service desk and do not see a way for a customer to add documents to a service request. Is this possible, and if so, how?
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Hello, I was wondering if there was a way to pre-define some fields and have them hidden until the issue reaches a certain point in the workflow, where those fields will be revealed and allo...
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Is there a way to auto assign labels and components in Jira Service Desk? For example - if someone issues a ticket, based on data in the ticket, can we auto assign labels and/or components?
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How can I get the approvals back. it is missing all of sudden?
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Hi, We would like to set a automation for " Automatic status change when commenting on a ticket", But Assignee is exception for this rule. We are using JIRA 7.2.10 version. Regards; ...
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I am connecting my Jira Service Desk to an Outlook inbox, which is showing no issues with the connection based on the Jira email testing tool. However, some emails are skipped and not sent from the i...
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Hello Atlassian Community , We are using Atlassian Bamboo version 6.9.2 build 60911 to do a continuous build for a project . Compiling and linking works fine but as we reached...
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I have a Jira Service Desk queue that I created (33 requests / 20 loaded) I expect one given ticket to be part of this queue. search on its key (Ctrl-F) = I cannot find it, scrolling down t...
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Dear support I always got issue below while test my Jira service desk without login, see below. Could you please let me know how can I fix the issue. I believe I have set anyone can create req...
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Once Jira SD has been integrated with a mailbox, is it possible that information in emails (which are all in the same format) can be extracted and put into an excel / google sheet on a shared drive? ...
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I have to cover for someone who is out of the office. The project was modified to have me as the approver. However, it seems I can't approve tickets that are already submitted and waiting...
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Hi, We have a requirement where suppose if a user opens the create form and enters employee or Email id, based on that Emp. Id it should auto populate other fields like User's full name, Department,...
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Why does the Service Desk hash @ mentions in the comments example: Matt Dawsonadded a comment - 1 week agoPermalink Edit Delete[~accountid:557058:ebcbdcc6-be6a-490b-afcd-ea7e44d076bf] [~...
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Is there a way to replicate the email notifications from the classic service desk to the next-gen service desk? PLEASE NOTE: I have tried setting up automation so that agents are alerted. Th...
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On the side of the tickets where approvers label generates there are some old labels showing that I want to stop from showing up and I want some to be Bold and some labels to be removed. We ha...
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