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Jira Service Management
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Which combination of dimensions and measures will allow me to produce a report for the test executed status of a project. Specifically, the executed, not executed, blocked, etc. Figured it out!...
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Hello, I would like to set have the priority field being empty and mandatory for users to make a choice. When a customer creates a new Service Desk Ticket the value is always preset with "medium", wh...
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Can I create two separate customer portals within the same JIRA Service Desk? Right now I don't see any options to create a different portal for a different project.
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I have create a Jira customer in service desk using createcustomer API { "displayName": "Test User", "email": "testuser@gmail.com" } when i am trying to assign this customer as reporter o...
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Is there a way, (perhaps using Webhooks) to automatically push updates in Jira to Service Now (SNOW)
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customized POP emails has been configured in the service desk, whenever we shoot an email, the tickets do appear in the queue and email is also been received in the inbox of said email account ...
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How can i implement SLA rules per organization? We have one overal servicedesk for customers with groups/organizations. All different kind of SLA's per organization. I know it was possible to relat...
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I have a question about configuring ticket automation for Service Desk. Can it have a calendar to count only the days I find useful in Jira Software?
1,079 views 1 0 Deleted user September 10, 2019 -
Hi, We use jira service desk and Cloud files app so the customers upload files directly to AWS S3 bucket when submitting a request to jira service desk. Is it possible to have an automation th...
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I'm hosting JIRA on Server for example yourjiracustomerportal.com/portal/10/create/233?desc=Test%20Test on a link in announcement additional info from ? is removed
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I am creating an automation rule in JSD, based on a custom field on selected language (I know about the other language option, but in my case, this works better). Strange thing happens: In both "th...
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Dear all, We have migrate Jira Service desk to version 4.1.2 in our Jira data center but we just notice that the update has been done properly on Node 0 but note reflected on node 1. Any idea how t...
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The Servicedesk API tries to do a good job at allowing organizations to integrate Servicedesk for a streamlined, native experience within their own online portals. POST /servicedeskapi/request has&n...
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I am using my computer as server. I am using IT Service Desk Trial version. I add in emails to customers list, but none of them receive anything. I want my customers to try make request. How ...
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When using Automation in Project Settings, and Create issue to e.g. JSW, why can't I map custom fields?
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Is it possible to generate a Jira Service Desk report in MS Word format ?
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When I go into eazyBI, I can't determine the correct combo of dimension rows, columns, and measures to show overall results, results by plan, and the test execution status. Ideally, all in one...
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We would like to make sure at least a "General help" request type is shown in Customer Portal search results. It appears in some keyword searches and not others, and I can't figure out why. Example:...
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Hi there, Is it possible to let service desk portal users create a new version? I am using this for users to report in which concrete version a bug appears. In service desk its...
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I am trying to use the Multiple Filters Chart gadget for a JIRA Service aDesk project. We are on JIRA Server - Version 7.13.5 We bought 10 licenses, as our project only has a few users that will act...
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Is there any way to find out by who and when was an automation rule disabled? Is the info printed to the atlassian-jira.log?
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I am using service desk which has only 1 email channel. But I need four for this project. as a workaround I have created email handlers for each pointing at the incident issue type. In order to take ...
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Hi There, Sometimes, our users send messages to their old issues (status "Done", for example). We are facing problems with that, because we can not see this message within the time expected by the u...
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I'd like to set up an email channel and a possibility for the users to cancel their ticket just by clicking a link. I've yet to find in the documentation if it's possible, have you found a workaround...
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Customers/users should be able to raise a issue/ticket by sending email to "support group" Can this be done and what will be the procedure? Do we need to purchase any add-ons or install anything in ...
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