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Community resources
Community resources
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Jira Service Management
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Why automation does not always work, although the conditions are met, does not show errors. sd - 3.6.1 Automation in jira sd
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We receive the following message : Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Unexpected response: 220 SRVEXCHANGExxxxxxxx Microsoft ESMTP MAIL Servi...
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I would like to have all tickets accessible for all customer via customer portal without having to share them consuming the JSD license. Is this possible? Can we share ticket by default with Jira gr...
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Hi, I am quite new to JIRA and recently assigned to a JIRA tasks to update a SD project and encountered this issue with JIRA Service Desk Default Priority scheme issue. To update the a Service Desk...
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Hello, Our system environment is that we have the following JIRA products (self-Served): - JIRA Service Desk REST API - JIRA Software 7.0.4 - JIRA Core 7.0.4 Server name: https://it...
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Is there a way to just upload videos directly from my mac, to an article within confluence and have them appear on jira service desk customer portal? I am able to see and play them fine from Co...
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Is there a way to change the limit of number of JSD queues
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Hello! I'd like to make it so that "expected result" and "actual result" appear in the main body of the ticket (ie where description and steps to reproduce appear), instead of as in the side...
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I have 2 differents projects. The first one is to use with some specific customers outside the organisation so I had set the Customer Permission to Customer who are added to the project. ...
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For example, software hot fixes and releases. Thanks, Rod
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Hi, I tried to set up time stamp once status is changed to pending (means: awaiting for customer response). The idea is that status change is track in field not only in activity log...
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On our customer portal, it doesn't seem to update the issue type and the original description is missing from the comments thread. I have spent ages going through the configuration settings and I can...
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For how many days Jira instance keep logs on server.
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I have restored a backup of my older Jira instance and have managed to get the web portal working. I cant however, login with an account that could login before the backup. I know that...
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We're currently experiencing difficulties with Jira Service Desk respectively it's automatic email conversations: When a reply is automatically sent by our Jira Service Desk to a Person who asked fo...
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Hello everyone, we are wondering if there is a way to enable the comment box of jira service desk into a normal jira software, with the two tabs to comment internal or external. Thanks!
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Hi Team, We are trying to update bulk tickets in one go, by writing some comments into the Comments Section like "Any update?" etc. The tickets are getting updated as a bulk but the comment "Any up...
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I have a request to update EPIC (End date) , Depending on the completion date of the last story in the Epic. Any post functions that could achieve this (or ) any script fun...
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Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Signature does not match." Check out our troubleshooting docs for help resolving the issue.
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Hi, I have set customer permssion in Jira Service Desk that anyone can email the service desk or raise a request in the portal. But I got error as below: The error was: --------------...
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Hi We have a client that will have a multi-tenant Customer Portal Each Organization has a different contact number to phone the help desk Is it possible, by using JEMH templates, to customise the ...
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Hi All, I have set automation rule from link below to filter by email address of receiver. Project Settings - Customer Notifications - Add custom rules in Automation >> &nb...
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Hello I'm attempting to get my head around the differences between thee 'Help Center' and the 'Customer Portal'. After selecting 'Channels/Help Center' in my Service Desk menu, it takes m...
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I am using Jira Service Desk cloud and seeking an answer on how to automate this: When a comment is made on a ticket: If the comment was created by NOT the assignee - Put a label on the ticket If...
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My task is to add Organizations to my current Project in Jira Service Desk. Now some of these Organizations are active and inactive based on their contract agreement. Is there a way these can be man...
582 views 5 1 Deleted user September 3, 2019
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