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Jira Service Management
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Hello everyone, we are wondering if there is a way to enable the comment box of jira service desk into a normal jira software, with the two tabs to comment internal or external. Thanks!
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Hi Team, We are trying to update bulk tickets in one go, by writing some comments into the Comments Section like "Any update?" etc. The tickets are getting updated as a bulk but the comment "Any up...
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I have a request to update EPIC (End date) , Depending on the completion date of the last story in the Epic. Any post functions that could achieve this (or ) any script fun...
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Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Signature does not match." Check out our troubleshooting docs for help resolving the issue.
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Hi, I have set customer permssion in Jira Service Desk that anyone can email the service desk or raise a request in the portal. But I got error as below: The error was: --------------...
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Hi We have a client that will have a multi-tenant Customer Portal Each Organization has a different contact number to phone the help desk Is it possible, by using JEMH templates, to customise the ...
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Hi All, I have set automation rule from link below to filter by email address of receiver. Project Settings - Customer Notifications - Add custom rules in Automation >> &nb...
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Hello I'm attempting to get my head around the differences between thee 'Help Center' and the 'Customer Portal'. After selecting 'Channels/Help Center' in my Service Desk menu, it takes m...
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I am using Jira Service Desk cloud and seeking an answer on how to automate this: When a comment is made on a ticket: If the comment was created by NOT the assignee - Put a label on the ticket If...
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My task is to add Organizations to my current Project in Jira Service Desk. Now some of these Organizations are active and inactive based on their contract agreement. Is there a way these can be man...
582 views 5 1 Deleted user September 3, 2019 -
How is a Jira Service Desk ticket reminder created? Thanks.
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We implemented Jira Service Desk with mostly default settings. We've created a customer organization and customer users in that organization. We want to receive a notification sent to defined ...
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Where is the REST API that allows a customer to trigger the forgotten password flow. We want to replicate the login and forgotten password flow in our custom UI (ReactJS) for customers without using ...
744 views 2 0 Deleted user September 3, 2019 -
Dear Sir / Madam, How to update Jira Service Desk (Server) license from Evaluation to Jira Service Desk (Server) 3 Agents Starter License? JIRA: 6.4.4 JIRA Serv...
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I can browse the REST API here: http://localhost:8080/plugins/servlet/restbrowser#/ But I can't find anywhere where it shows which REST API version is installed. My Jira version is 8....
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Is it technically possible to tweak Jira SD in such a way that common service desk users (role Service Desk Team) are able to create, edit and save custom queues, filters and reports? My team is com...
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Hi, When i add "ABC" under Organisation field in JIRA , all the users exists in ABC should get a notification about the Ticket. The notification is active but no one get the Notification...
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Hello, I have set, in most of my workflows, a series of post functions that change the assignee automatically. One such post function in the transitions works on copying the current a...
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When customer click on attached image in request result - error window "this image failed to load" jira SD 4.3.3 Jira 8.3.3 Language Russian
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Hi I am trying to Set Request Token using Curl Put command using JIRA Rest API curl -X PUT -H "Content-Type:application/json" -u admin:admin -d '{"token":"u511nbjarz6u6f7xhzdji29i91j339","iss...
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When I use conditions and validators, I can't make the approval no sense.
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How can i know in my JIRA instance how many email groups are created and how many groups receive email notifications. Is it possible to get list of all email groups and emails created
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Hi, we had some weird thing happen in our Jira instance. I just noticed in our audit log, that a user, who does not have Jira Administrator or Jira System Administrator permission, copied a...
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Hi, We are exploring Jira Service Desk as our ticketing Tool. I have the following questions related to fields and workflow: 1. JSD provides a separate feature for "Version". We hav...
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I am looking for a way to show which members of the team are responding to tickets the fastest, I was thinking of using Average time to resolution on the y axis and asignee name on the x axis. Curren...
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