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Jira Service Management
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We are about to implement Jira Service Desk for our IT service portfolio (Wifi, Accounts, Enterprise apps, etc). But we want to be sure we are set up to easily add additional ticketing systems for no...
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I want to send an email to the approver (requestor manager) to inform that a specific ticket has bee
I want to send an email to the approver (requestor manager) to inform that a specific ticket has been opened. I want to customize an email for this, but automation only lets you send email to t...
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I have a multicascade custom field "Requisites" where it has sub-fields as follows: Requisites applications List all applications Databases List Database(s) being changed: New Name...
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Hi, I am new to JIRA Service Desk and am trying to figure out how to best align it with our processes. We have a tiered help desk -Tier 1 receives requests and tries to fulfill them, how...
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hi all, I would like to see SLA times in the issue screen in Service Desk. Right now only I as Jira Admin can see it. other users who are administrators on Service Desk project cant see it. why? be...
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I need to edit this text on the customer reference screen but cannot see how to do it Thanks! Your reference is SCVRSD-57. Check CCay@.....l.com for a confirmation and updates. Back to hel...
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We're looking to create Organizations in our JIRA Service Desk for use in reporting and in ticket automation. Is there any way to group Customers into Organizations and make it so they CAN'T view ti...
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Good day, I tried to follow procedure the change the privacy setting on a dashboard. It says to first change the owner but I am not able to do so. see picture. is there a work around ? as the owne...
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the View request and the View ALL requests links in our email that the customer gets with the customer notification are both openeing the same window ( the request itself) The View ALL request...
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Hi We want to allow users to join our SJD project, but we want to assign an organization or group depending of the domain they used. We know we probably will have to use scriptrunner but we ...
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hi when I assigne a ticket only the responsable receive email not a reporter I need help
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...ccessing from public like via google
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The create request page is not getting loaded with the fields like Priority, label, approvers so on
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Cant receive an issue by mail. I added mail address. System said that its added. I received a mail in my mailbox that its connected. But I dont receive a issue in queues. Can someone help me?
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I would like to e-mail individual team members when tickets assigned to them are greater than 1 week old. I would like to do this on a scheduled basis (once a week) and if the ticket is unassig...
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Hi all, I am seeking help/advice to install the latest version of Jira service desk. My current version is 3.16.0 and it is installed on a locally hosted server. Thank you in advance. Chee...
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When customer answer to email task report - success Found 1 unprocessed message(s) in the pop3s folder. Adding comment ' 222222 ' by user 'Niss159' to issue 'ITSUPPORT-353'. Deleting Message 'RE: ...
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Mid last week, our Service Desk Team began receiving breach notifications on the mobile Jira app. This is not a change we believe we made and I have searched for ways to stop these alerts without ...
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Hi I Have Project A,B. And I Have Role Project Manager, And I Have Column Waiting For Approval, it's jira server not cloud When issue crated, it will be in To Do column, and d...
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Hi, I would like some input on handling requests that come in by phone. We have an external help desk and sometimes receive calls from people that are not already customers. ...
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By an automation process, I need to copy from Reporter organizationMembers("") when they create a ticket to other field called "Customer Organization" What type of filed needs to be set...
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Hello, It is possible to do permissions in Jira Service desk in one project by customers? Thanks.
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Hi there, We have set up our business customers (Company XYX, Company 123, etc.) in Jira Service Desk. In some cases, individual customers (jdoe@companyxyz.com) are appearing in a list within the&nb...
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Hi - created a new service desk project. Went to settings but there isn't an email link. What I see if this:
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |