Time in Status for Jira Cloud for Service Desk

[Skience NYL Bitbucket Acct (Tag Giese's old acct)]

Does Time in Status for Jira Cloud work in Jira Service Desk?

[Zoryana Bohutska _SaaSJet_]

Hi @Skience NYL Bitbucket Acct (Tag Giese's old acct) 

Yes, our app calculates status duration data for Service Desk.

If you have further questions don't hesitate and contact us through a SaaSJet Support or via email support@saasjet.atlassian.net. We will be happy to help you! 

Regards,
Zoryana

[Ste Wright]

Hi @Skience NYL Bitbucket Acct (Tag Giese's old acct)

It appears it does - if you check the application on the Marketplace, you'll see just under the title it's tagged with "Jira Service Desk", where it takes into account SLAs.

A good resource for seeing how it works with the different parts of Jira is there wiki - click here to see it.

Ste