Set due if issue the Jira Service Desk breach SLA date

[Deleted user]

My customer is receiving incidents from a Jira Service Desk portal. The Support Team, picks them and escalate them to a Jira Software project used by the development team.

The Development team, receives that escalated issues and need to prioritize that issues first taking into account the SLA breach time limit date.

Jira Software Cloud allows to show custom fields in the backlog, so I created a custom field Date Time picker "SLA Limit Date" for that issues and show it in card of the development Scrum board.

When the issue from Jira Service Desk is transitioned and has a "escalated to" linked issue, then the rule will set the value of the escalated issue custom field SLA Limit Date (or Due date if that is your case).

Here is the smartvalue:

{
"fields": {
"SLA Limit Date": "{{ triggerIssue.fields.customfield_10400.ongoingCycle.breachTime.jira}}"
}
}
}