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Hyperlink for issue redirects to JIRA instead of service desk

gaurav_dahiya
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February 6, 2020

Hi

I have migrated my project from JIRA to Service desk recently. 

However, when a customer is commenting on a ticket in service desk, which includes a ticket id in itself, the URL that is gettling linked to the ticket id (In comment) redirects to old jira instance url instead of service desk URL.

For example

comment in Service desk by customer have this ticket id - IT-646.

upon successful comment , the URL generated automatically on IT-646 (In comments) redirects to <<JIRAURL>>/IT-646 instead of <<Service desk URL>>/IT-646

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