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Jira Service Management
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A customer created a request in the customer portal that had an attachment. After submission, the request routed to another user for approval. The approver cannot view the attachment. Th...
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Customers (Reporters) are able to include attachments when they send an email to open a ticket in SD, however, if an assignee working the ticket wants to send an attachment in a comment back to the c...
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I have an automation rule that every time a JSD Agent raises a ticket on behalf of a customer it adds one specific agent assigned to that Client based on the reporters in organizationMembers (""...
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In Service Desk there is a place to enter Customers and Organizations however when the field CUSTOMER is added to a screen it pulls data from another place...where is that?
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Hi Support, I am using the Jira Cloud Service Desk, We need to update the issue through the rest api. Please give quick responce. Thanks, Karthik
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We use Office 365 Outlook for our email. As you type a users name into the 'to' field, the auto complete fills in the users display name. Sometimes, if the person was replied to recently ...
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Some service desk tickets we'd want our developers to look at, without having to be aware of incoming tickets in Service Desk. Is it possible to create a Kanban board with issues in the backlog ready...
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I have 1 more question.. I am trying to create an automation where it will add a comment to the issue and notifying the peer reviewer.. I am running into a bit of trouble implementing it though.. her...
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I need the directors' secretaries to be able to open issues on their behalf. They need to keep up with the issue, but the reporter can be someone else. How can i do this?
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Hi guys, I would like to solve this odd problem with pagination on customer portal. If i get All request and Created by anyone, there appear all issues that we have, 20 tasks per page. Down in right...
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We're running JIRA Service Desk on a Ubuntu 18.04 server and using Office 365 for our Emails. We've configured JIRA to use Office 365 direct send (https://docs.microsoft.com/en-us/exchange/mail-flow-...
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Hi I'm looking for the best option to create a set of fields that can be repeated in a ticket in jira service desk. I'll explain further: let's say I want the reporter to include a list of products ...
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In Jira Service Desk - server: I'm looking to improve the search feature customers use on the portal (the search field). AFAIK it looks inside the request title and its description, AND in ...
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We are moving to Jira Service Desk from Sugar and will be importing any open tickets into our new Service desk projects. When customers reply to the Sugar tickets, sugar knows they are replies...
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Is it possible for the due date field and any date field to automatically populate with the current date?
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It appears that adding attachments to our Jira Cloud project are broken globally. Anyone else seeing this?
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Hello folks, I am doing some analysis to help my company migrate from Remedy to Jira Service Desk. I am trying to understand what Jira fields I can map the Remedy fields to. For...
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Jira-SD/ if you copy the table and paste it into the attachment the picture is attached.. Is it possible to make a table attached?
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We would like to automatically move an email request if the subject heading contains a certain word to another request type. Example if the the subject has "Printer" then move to a Printer requ...
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...riendly': 'Yesterday 4:00 PM', 'epochMillis': 1568268057000}, 'buildChangeSet': '971389ce99a7c7673bf7b9fe2a7083d9109e34c2', 'isLicensedForUse': True, '_links': {'self': 'http://xxxxx.atlassian.net'}} 2. N...
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How do you do this? I don't see any documentation explaining the steps to accomplish this, but the tutorial videos state its easy to do without explaining how its done.
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Hi I would like to add the description field to the ticket logging screen: Currently, users are logging a service desk request, and typing the entire call into the Summary field...
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Hello, The customer portal in Service Desk keeps getting a "Forbidden (403) error while loading this page. Jira Service Desk is not Licensed". Service Desk is currently licensed and when I go ...
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Can we define Escalation levels in JSD? And how?
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Hi, I integrated Service Desk with my custom email account. All works fine, except I do not know how can I change the email sender (from) to my custom email address. When I receive the email the se...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |