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Jira Service Management
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Hello, I have a service desk project that has his email support address company.support@atlassian.net I've added this address inside various Google Goups as participant of the group&nbs...
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Good day, I am struggling to configure this automation where a ticket's group is assigned to "DBA support" it needs to trigger a notification to the support manager for him to assign it to the...
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On September 30th, 2019, the beta integration for Snipe-IT and Jira Service Desk Cloud will be discontinued. To provide a sustainable path forward, we partnered with a Marketplace vendor so you can b...
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Hi all. I use Jira and JSD cloud. For the statuses, I have only Grey, Blue and Green colours. I understand that each colour represents a category. I would, however, want to have the Yellow colour...
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This rule checks if the assignee of an issue is not in the watcher list, then add that person to the watcher list. This is to make sure that if the assignee is changed, the original assignee is stil...
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I'm unable to get the property keys for organisations I assume it has something to do with permissions because all other requests work and the type of request has a remark about restrictions. Note:...
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Hi All, We are currently using JSD portal on the cloud and my client requirement is while creating a ticket on the portal the calendar filed to show conflict dates, i know it is not possible wi...
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The business has asked to display a progress bar to show all the stages of the workflow and highlighting which stage the request is in.
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scrubbing question to remove data.
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I am looking for a specific gadget for my dashboard. I have certain fields I want to use from our tickets: "Assignee", "training start date" and "training end date" or "duration" (Gives number of day...
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I've added jira.permission.comment.denied=true to the closed status on the workflow according to https://community.atlassian.com/t5/Jira-Software-questions/how-can-i-disable-comment-f...
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We like the Old View better as it has everything i review up at the top, the new view i have to go further in the ticket and find what i'm looking for.
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Once a service request is resolved, I would like to activate the survey option in Jira Desk Service. As I am still in the process of choosing between the server and the cloud option, I want to...
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Hi - I have field name "numbers" field type is "radio button" with values " real", "integer", and "whole". Whenever I choose any of the value option i need to get a text field for the c...
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Hello! I have JSD 4.3.0. How to export 1 h 12 min(from screen) ? My CSV export looks like :
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This article https://support.atlassian.com/jira-service-desk-cloud/docs/allow-customers-to-choose-approvers/ mentions that to ensure that customer can search for approvers, the right setting is: Any...
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Good Day, what is the best way to gather requirement if business wants to add any new request in JSD. please suggest,
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Hi I have power scripts. What I want to do is to auto-populate fields in a subtask with values from the parent task. How can I do this using power scripts? If it can be done using post functions, ca...
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Hi, I am trying to add a user to the group: jira-servicedesk-users and it keeps giving me an error as shown below
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I have renamed an issue type but it is not updating in the issue type scheme. What do I need to do to update it correctly?
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I want the due date field and all date fields in my issue types to auto-populate with today's date. I received a response to install Power Scripts and write a code in post functions. However, after i...
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How to create Table of Contents in new Confluence editor, that work in Jira Service Desk Help Center
I'm hoping to hear from people who are using both Confluence Cloud (new editor only) and Jira Service Desk Cloud, with a knowledge base connected to one of their service desks in the Help Center.&nbs...
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Hi - how do I go about removing an issue type? There are a number of issues attached to it as well.
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I'm setting up Jira Service Desk for my organization, and we collect a variety of forms from our different clients. Some of these forms are quite long and have more than 10 fields. Does anyone know...
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Hi Guys, Please, let me know what I have to do to change my password for DOORS. It is around of 15 years old. Also, I cannot get access to TCTS JIRA, even I use the correct password. Many thanks,...
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| July 11, 2025 4:42 AM PDT |