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Jira Service Management
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Hello, Is it possible to disable 'upload: drag and drop files, etc...' function for customers when they add a comment? Regards, Vasilis
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Hello, I need help to copy a user picker value via post function to the summary field. I tried several snippets from here, but cant get it working. I want something like "Onboarding" + "UserP...
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...onfluence. What process I would not like to go through is: Using crowd Replicating list of users from Jira to confluence. Making pages public so anyone could see those pages without login....
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Hi, can we implement Request fulfillment in JSD?
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Many of our users are facing this problem. Request you to fix it our give us a work around. In spite we followed the troubleshooting tips given by Atlassian
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Hi, We use Servicedesk for our tickets and have the option to comment internally or externally. We do move some tickets from Servicedesk to Jira (Core?) and another Project. When doing this ...
347 views 2 0 Deleted user September 18, 2019 -
I want to create a copy value post function, but the field type of the original value is different to the field type of the target field. 1- what is the best way to do this? 2- should I alter...
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Hi, I am trying to upgrade my current version 3.16.8 to 4.0 or higher, but I failed to run the Jira services after upgrade while directly installing .obr file or installing upgrade version .ex...
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According to CVE-2019-14994 - URL path traversal allows information disclosure, we need to upgrade our existing Jira Service Desk version from 4.2.4 to 4.2.5. I was going through the release no...
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Can we also create hover text for custom fields in service desk portal. Can we have ghost text inside custom fields
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Hello, Within my large organization we are testing out the capabilities for Jira Service Desk. We would like to make it mandatory for a ticket to be created that the user selects the departmen...
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Hello, Hi everybody how are you, i have a problem: I am configuring the notification of incidents created and I want to set the number of incidents (issue id) within the content of the message ...
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I have Jira Core 8.3.2 and Service Desk 4.3.2. I want to upgrade my Service Desk to 4.3.4 due to the Jira security advisory. I downloaded 4.3.4 which was an .exe file but I cannot find any instructio...
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When someone emails us we have Service Desk setup to create an issue. It captures the reporter's email, but not the name attached to the email. How can we have that collected within the issue so that...
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In jira service desk, I'm logged in as an admin, so I have al right. I can not find how to delete a customer. The customer had no open issues. I'm able to delete the organization, but not 1 s...
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I'm adding custom visible fields to a request form. On one or two fields I'd like to set exclusively digits as mandatory. Is it possible to only allow the input of digits?
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Hello, I've created several request types related to emails and outlook. I have about 8 requests available related to mails. Example of a request type with the following title: Mai...
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I am trying to create a report series in JSD to highlight requests that were raised on behalf of another user. E.G. an issue is raised via an alternative channel and one of our engineers raises the i...
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Hi all, I am trying to update my workflow to include a 'Pre-Deployment' but since altering the work flow the piece above 'implementing' was formerly 'start implementation' now changed to 'Start Prod...
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Hi, when i open a Confluence document with Jira Service Desk, i see a page with a small and scrollable document. How can i change that?
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I want to assign a custom field with an attribute "Default Team" of object IUser. IUser has an attribute JiraUser, which is a current Reporter. And IUser has three attributes of type ITeam. Therefore...
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Im using JIRA service desk and Im trying to find out how to manage a specific organisations email rules so that people who do not want to receive emails do not and so I can control this. I opened a j...
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hi everyone, I am facing the issue. We are using JIRA Service Desk automation. But the rule is not executed under the project. Please let me know how to fix this. I have checked the permissions it...
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On the left side of the Jira software you have the blue area. Her you have the +-sign where you can create a new case. Is it possible to disable this button completely? Not only for one project but f...
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What is the annual price for Jira Service Desk Cloud 50 agents, Can any one give me the link for the pricing details with brief note. I have seen that price for 50 agents jira service desk c...
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| July 11, 2025 4:42 AM PDT |