Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi, The problem we have is that user don't always add particular team members, they will add me for example by mistake and user doesn't know who is approver for this access custom field. Is...
-
Hi , We are moving to JSD Cloud. Some of our customers have their own ticket system that they raise tickets from – the most common one is Zen desk. We need both tools ( ours JSD and ...
-
Hello Folks, I was wondering if the exists any solution where customers can scan a Barcode or QR Code in the customer portal to get additional fields filled automatically. Imagine a production line...
-
The mentioned tickets are closed, but the problem still occurs on our instance: The attachments are available and shown in the attachments section, but not in the description section ...
-
-
Hello. When we add a new costumer to Jira they recieve a email with the info that they have been added as well as a weblink to the servicedesk. However we do not wish for this link to be sent out as...
-
My Service Desk will get tickets via Fresh desk and their Support email is involved in the ticket. Due to this my service desk is creating Duplicate tickets whenever Freshdesk email replying o...
-
Any change request that gets declined remains on the open list and isn’t closed off. Looking at the workflow there is only Approve and Decline and both should result in closure. But only approval do...
-
Let us assume we have 2 Agents ( Agent 1 , Agent 2 ) and customers ( Customer 1, Customer 2 ).Customer 1 is fresh desk project configured email. Agent 1 send an email to Jira Project configured emai...
-
Hi, Is there a portal for end users to log in to check status of their ticket? At the moment I see that only way for them is track their ticket is through the automated emails that are sent ...
-
I'm using Queues for Service Desk by Diviniti to separate service desk agents into different groups. I don't want agents to be able to access issues in other queues. You can do this with the Div...
-
Here is the code that I have so far: import com.atlassian.jira.component.ComponentAccessor import org.apache.log4j.Logger; import org.apache.log4j.Level; //log.setLevel(Level.DEBUG); def xMult...
-
Our customers say our templates look like spam because of the ticket number in the subject line, our signature block, and the fact email comes from a ticketing system. Plus some of our emails are arr...
-
Hi everyone. First question here. I apologize in advance if the question is easy or stupid. So my problem is that. It is possible to show all the request type in the help desk portal or I need an add...
-
We are trying to grant service desk users with permission to access a particular Jira Service Desk project. We have granted them project level access as well as global permissions in user management ...
-
I would like to add a field(Example: Fix version) from JIRA to JIRA service desk ticket so that customers can view in which release the fix is available.
-
I need to grant certain service desk users the ability to create and edit reports. It's not appropriate to make all of these users an administrator, which seems to be the only way to grant report cre...
-
Scenario 1. I added a JIRA software user as a participant on JIRA service desk issue. 2. JIRA user is able to add only internal comments which are visible to the agent only. Problem Description I...
-
Hello, I'm running Jira SD Server. I would like to implement the automation described here: https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-fr...
-
Hi Is there a way to setup an automated report that emails each service desk agent (daily?) their open tickets, ordered by when they were last updated? Ideally i'd like to be able to only email the...
-
In JSD, I want to hide the reply to customer option for some of the users in my project. Is that possible?
-
I have enabled the strip quotes in Jira Service desk configuration. we usually communicate through email.. Agent 1 raised a query with project mail in To address and Agent 2 in cc. Ticket got...
-
How can I make all emails received into an issue on JSD go directly to internal notes and not be visible by customers?
-
Hello, I'm trying to change the default background color for the help center's banner. After choosing the color and applying changes, nothing happens even 5 -10 -50 mn later. Do you...
-
I (Agent,Admin) have forwarded email to my Service desk Support email and it created new service desk ticket. After some time I have replied all and added new email to same email thread.. Instead of...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 11 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 19m ago | ||
| 4 hours ago | ||
| 13 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |