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Jira Service Management
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I am the Jira service desk admin. How do i see resolved or closed tickets in Jira service desk?
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Hi, I have a Jira Software instance with Service Desk and all my users are coming from Atlassian Crowd directories (one for staff and one external users). Each user has been assigned in Crowd to di...
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This arrow symbol ↳ is appearing as an upside down question mark in Service Desk queues. How do I make it appear correctly?
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Details appearing on Story page is messed up. Collapse button is not working, and under the DETAILS tab information are appearing with bullet points. We have attached two screen shot, one labelled as...
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Hi, We are using Jira Service Desk for support, the mail that notify the users (when changing the ticket's status) always contains an evaluation section in the end. Does anyone know how...
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Hi All! I'm currently using 3 individual "Filter counts" gadgets to display this data, but would love to be able to condense this into one gadget that would only need to take up a small amou...
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My agents basically want a queue to see all issues that have been assigned to their teammates. Is there a way to customize/configure the filter code in a queue for this?
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From what I've read in the Atlassian community posts, when a customer searches for their own requests, the search is only performed on the issue key and summary. Are there any plugins th...
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We need to create an automation rule that has the following rule: For specific (sub) issue types that are transitioned to DONE status we need to transition the parent issue to another status...
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Hello, My customer is experiencing a serious problem on his assigned field present on all the transition screens. Many users do not appear during searches. Best regards Mr Frédéric Dupont
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Hi, Im created a customers into respective organisation and also I tryed create them into principal customers grid, but they dont appear into organization customers list neither in principal custome...
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Good morning, on Service Desk Customer Portal, on the Search option, the client gets a list where is default to show the following fields: Type, Reference, Summary, Status, Service desk, Requester. ...
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Hi, We have users who reply to their support ticket and it creates a new ticket EG: FTservice001 is raised, FT member replies and then when the customer replies their reply creates a FTservice002 w...
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Hello, After we updated JIRA Service Desk 4.2.4, the G-mail handler fails to create automatic tickets. Some of them created after we reply to the email as ticket RE: mail subject or duplicated on ev...
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Getting Error on Customer tab - The JIRA server was contacted but has returned an error response. We
The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.
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I am trying to create a servicedesk request with a specified Organization to set on the request when it is created. I tried to use organizationId as a field in my request json but it is not recognize...
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I'm trying to find a way that ask the customer a explanation when a issue is created in critical or high priority. For example: If the customer choice a Critical or high priority, appear a ...
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Previously, when a customer received a notification of an update in a Service Desk request, they could reply to the notification, and their reply was added to the comments on the request, as though t...
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Esto es que el configurador no meta los datos en el combo, si no el usuario
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Hi all, I am trying to add a link to the ticket in our response from the ticket. For example when our engineer respond from jira, we want automatically to add a link to this ticket so the c...
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Atlassian recently released security vulneribility, due to which I have to upgrade my Jira service desk to mitigate the issue Can i upgrade Jira Service desk independent of Jira Software? Or...
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Hello, I am using the version 3.12.2 of Jira service desk. I received a mail from Atlassian which inform that a critical security vulnerability exists in Jira Service Desk Server and Data Center f...
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Go to existing test case and try to scrolldown.
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Hi Team, Currently i have connected to JIRA(Cloud) with Web Data Connector from tableau, I am unable to create incremental refresh , Edit option is completely greyed out @ tableau datasource ...
474 views 0 1 Deleted user September 19, 2019 -
Hi everybody, I would like to use the embed Jira Service Desk widget in my backoffice tool. To use my backoffice, my customers have to be connected. For strategic reason, my portal can't be opened. ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |