Having custom filers / dropdown

[Ugo Le Prudhomme]

People in my team told me it's not possible but I just wanted to confirm it with the community. Is it possible to have custom filters in Service Desk? I would love to be able to sort tickets by Date Created, Date Modified but also any fields in the ticket form submission. For example, when people submit a ticket, they can enter a Country, Brand or whatever field. Would it be possible to filter tickets from those fields? 

We are open to extensions. 

[Jack Brickey]

You can certainly create filters for JSD projects. Just go to the advanced search and create/save your filter. Include whatever fields you wish. Then you can sort by clicking on the header field or enter the sorting criteria directly into the filter and save.

[Jack Brickey]

you might also look at doing this w/in a queue as well but might not be the best spot.