Will renaming JIRA Serivice Desk status Completed to Complete mess anything up?

[Kira Graf]

Other workflows in other projects use a state called Complete, when we installed JIRA Service Desk it added the status Completed and it's causing confusion. I saw here that Service Desk allows you to rename statuses, but end states like Completed are sometimes treated differently.

Before I merge the states and potentially mess everything up, does anyone know if renaming the Completed state has any downstream consequences? We're not in the cloud in case that makes a difference.

Thanks,

Kira

[Jack Brickey · Accepted solution]

it won't break anything but any projects/issuetypes that use the workflow that has Completed will experience the same change. If that is not desired for all projects then copy the workflow and associated the new modified one w/ the desired project.

[Kira Graf]

Great. Thank you for the quick reply.

[Viktor]

You will have to update any queues and dashboards that use that status in JQL.

If any automation or addons uses that name, that will affect it too.