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Jira Service Management
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When I go to change the automation user on my jira service desk it only shows someone who is no longer at the company and no other options? I am the project lead and site admin. Not su...
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Hi Guys, I would like to change the font size and font color for the custom field links description. [link name|http://example.com]. For Example: I want to change color and font size of the ...
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Hi, I recently sent a broadcast email to users on multiple Projects selecting multiple Project Roles. This email was created in the 'Send email' page from Admin menu. After sending, the system resp...
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Hi Our company currently uses HPE OneView to manage its servers and we're using Jira for Service Ticketing. I'm told that the latest versions of OneView have a Remote Support featu...
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We've created a new request type that we currently have hidden from the portal. I was able to get the direct URL to that request type, but it seems that when we send it to our customers they get a "T...
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I feel like this should be a simple task, but I can't find a good simple example anywhere as everyone else seems to be doing much more complex things and I am just getting started with Scriptrunner. ...
12,019 views 30 0 Deleted user September 23, 2019 -
My issue is related to this to the following issue: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Cant-see-attachments-in-service-desk/qaq-p/867834#U1185420 I turned on the...
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Is it possible to have a one request type automatically get assigned to one user while the rest default to another user? If so how is this done? Thanks.
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I created custom REST endpoints using atlassian sdk, deployed the jar into addons. trying to find my new end points, it does not show. plz note atlas,, clean compile and package ...
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Hi, I want to find a way to populate custom field in the Service desk form by having a custom field that will pass a value to an XML path and from the XML populate other fields. I found the add-on&...
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Hello Team, The request here is simple but I am unsure since I am new to JIRA. I have configured email handler on Jira SD 4 and Jira 8 but the problemn is that, I want to cusotmise it in such a way ...
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When an email request is sent into the helpdesk, an automated reply is returned with the predefined attributes as expected. The issue is that in our Outlook system, the hyperlinks are being broken d...
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Hi guys, It seems that the attachments that are added to a public comment are not sent, only links that can be reached via the portal. This does not work when we contact TS (Company Help d...
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on URL https://OURSITE.atlassian.net/servicedesk/admin/OURPROJECT/email-settings, we are unable to edit the email settings. We have been assigned administrator for that particular proje...
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I have changed the of the name of one of the organization but when I am trying to raise an issue it's still showing me the old name within the client list Kind Regards G ...
393 views 2 0 Deleted user September 23, 2019 -
Dear all, I need to updated my Service Desk version for our Jira Data Center version. We need to update to version 4.1.3 or eventually 4.4.x but from the Jira Service Desk download page the TAR.GS ...
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Dear sirs and madams, I am suddenly struggling with the creation of the JQL. I am entering the issue type and requirements (e.g. issuetype = "Report a bug" AND Severity = "Medium - Problem ...
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Hi, Why can't I translate all workflow statuses in a next-gen project. This is the workflow: And these are the options for translate. "Waiting for approval" is missing: How ...
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Hello. I am an IT novice. But have a question about recording and monitoring user activity on a Trello Board. I use Trello as an educational e-platform and want to monitor and record invited u...
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Jira Service Desk problem: custom JWT verification for external API calls in atlassian-jwt plugin 3.
I am posting this here since we didn't get an answer on the dev community, thought here I might get more visibility and hopefully an answer. TL;DR how to make this work? There are no actual examples...
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Is it possible to group request types in next-gen service desks? Can anyone please help. Thanks N
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Hi, I've successfully converted a text field into a select list using behaviours and the convertToSingleSelect method and an REST Endpoint. This was done in the initialiser section of the behaviou...
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I am using Ultimate theming plugin to modify slightly the base functionality of Service desk and I was wondering if anyone tried to a new search filter to show only requests based on a customfield_id...
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Good day, I have started configuring a jira IT service desk but when i try to rearrange the fields, I do not find the "configure" item under the menu "...". The configure item if found when opening...
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Occasionally we have to export or print all comments and work history associated with a request. I did not see a way to do this, but I am new and just trying the demo cloud version now.
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| July 11, 2025 4:42 AM PDT |