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Jira Service Management
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Hi there, When using JSD is it possible to have some kind of macro to create a template? The workflow that I am looking for is: - Receive a ticket - Triage - Generate the templat...
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Planning to integrate change management in JIRA with my jenkins pipeline. Looking for APIs that can be used for he same. Any existing usecases would be helpful as well.
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Hello I have a Service desk project and this project has 10 request type and any request type has 5 or more sub rquest, and any sub request type has issue type, finally this project has many i...
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Hey, we are considering the option of working with JIRA service desk in our company. the only issue we have is that we want the service desk to be inside our internal website, so employees wont be ...
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Imagine this scenario: Support issue created It got linked to a bug in a different project That bug was assigned a fix version I have Automation for Jira (A4J) set to copy the fix version from t...
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...ut since our confluence is public facing, we'd like to be able to see the new design whilst editing the page. Refined suggested adding the new design CSS in the global stylesheet, which also didn't s...
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My service desk project came with 5-6 issue types. I deleted a whole bunch of them and kept 2. Then I went into Project Settings > Request types and tried to delete an existing request type...
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Similar but not the same as https://community.atlassian.com/t5/Jira-questions/How-to-set-Priority-based-on-custom-fields-in-behavior/qaq-p/985766 I need to find a way to automatically set the priori...
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I have an IT project in which tickets will be created via Jira by agents AND through the portal. Ideally agents will close or reopen tickets after resolution, but now there is a requirement to ...
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For some reasons, I no longer receive notification on comments being made. I checked the set up and was not able to find any issue with the setting. Can someone help me with this i...
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I have a Help Desk that I created and I want a export of all the records. When I do the export I only get the last 1,000 records. Is there a limitation to this? Thanks
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hi, "My Requests" in customer portal is not displaying Jira tickets belonging to a particular project for a specific user. But when the user tries it after a day or two, it works properly (i....
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Hello All, I am trying to find a way to allow my customers to reorgainze their issues. Currently, all of their issues default to a view by Issue number. Is there a setting I can change to allow them...
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Hi everyone, Can you please assist me with the case:: I have a workflow with two mutually excluding statuses. Meaning only one of the two statuses can be used. There is a field which can take value...
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Hi At the moment we are testing jira service desk. the goal is that we can synchronize our crm (all info about our customers) with the jira so that we can assign the tickets to each client. The CRM ...
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If I create a new ticket either by pressing C or using the + the user will not be notified that a new ticket as been created. That ticket will also not show up in the Portal as a ticket created ...
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We currently have JIRA Servicedesk. Within this JIRA I have different portals - Technical support - Infrastructure - Project1 - Project2... Projectn (I have 30 portals more or less). Users can open...
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Hi, I Need to get the Request type fields for my account. Whenever i try to import the request type fields using CSV import it throws the ERROR - "Cannot add value [ [Error] ] to Custom...
282 views 1 0 Deleted user September 24, 2019 -
On the Subtask view, there used to be the Parent Task ID link. This morning, the link is gone. What happened? Is there a new way to quickly get back the Parent Task? Previously, I w...
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Hello Community, we have some Service Desk projects which are synchronized to JIRA via the backbone. Here the error&n...
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This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you...
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Hello! This morning I noticed that being on the subtask, I can't see the main task number. This causes problems because sending a subtask to someone is not possible to return to the main task. ...
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Good Day, we have already installed Confluence but now we need to add one more admin in that and we dont have the previous pass word. Another thing do you have any user guide related to confluence?
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A custom field in an issue type is "required" but is optional in all the other issue types. I want to change it to optional but I can't find where to edit the field. I have looked at all the availabl...
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I am planning to remove some fields in a subtask and replacing them with fields from the parent task. Is there anything I need to be aware of before I do this? Also, is there a way I can do this in ...
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