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Jira Service Management
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We have a department (infosec) that wants the ability to tag service desk tickets that they can search for. For example tagging tickets that are open for latops that are not patched with latest updat...
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Hi, We are on Jira Service Desk Cloud and we ordered the Add-on Canned Responses Pro Templates for Jira Cloud from Market place. Canned responces are available to use in one of our Jira ...
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Is there a client facing application that allows users to quickly create new tickets without browsing to the service desk web portal? Ideally an application that displays an icon on the task bar that...
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Hi, Everyone. In Project Settings -> Knowledge base, when I select "Don't link to a Confluence base" (when there is already one linked), I get the following cryptic message: "This will delete th...
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Hi ,I have installed jira service desk on my vm using https://confluence.atlassian. Installed everything as mentioned in the link. When i tried to access it in browser http://localhost:8080 ...
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I am creating a dashboard for my team. We have a service account called "Automation For Jira." This account's action shows on our activity feed with a boatload of noise. I've tried creating filt...
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Hi, We are on Jira Service Desk Cloud. I would like to create a queue for tickets that are being watched or an agent has been added as a participant, so we can easily find them without need...
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We have a problem with to add people in the system with email. (only for send requests). “The problem is something went wrong” as you can see in the picture
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Hi, I am trying to build IT metric reports in Jira. What is the best way to start with the reports? Is there a plug in that might help? Thanks.
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Hi Folks, JSD already has a Database for Customers and Organisations. After searching the web, we already learned that it is not possible to have the Organisation-Field filled automatically with th...
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Hi, We have a slack channel which notifies us when new tickets are raised / actions completed in service desk. I would like to be able to target specific people who own the support contracts s...
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Hello everyone, Our team wants to base the order in queue on beeing a assignee. Tickets, I am assignee, should be before rest of tickets in my context of queue. It's a second level priority, so solu...
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how can i use jira service desk as Field Service Resource scheduling
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Back in September last year I ran into the problem with Jira being unable to pull mail from our secure IMAP server (see https://community.atlassian.com/t5/Jira-Service-Desk-questions/Problem-wit...
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I am a jira cloud admin but however I can't access some of the project sittings on my service desk project though I can delete the project. I added myself to service desk team role and made sur...
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Good day, Am I doing this right? I have created a custom field added to the request types for "Solution" I haven been struggling to find a way to make the "Solution" field Mandatory to be fil...
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Hi, we have some Service Desk Customer Portals. Some of them are for specific customers only, others are in general open for all. For example, Service Desk A is visible for Customer A Service De...
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it shows an item in status waiting with a check mark, this should not be the case as it suggests completion. How can I change this ?
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Hi Support Team! We`re successfully working with Jira Software in our development team but want to extend the functionalities with the Jira Service Desk to fit the needs of your Customer Care depart...
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An existing Gmail account has been registered with JIRA Service Desk. After that, if you try to set the email address in the email channel settings, it will fail.
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Hi! I've just installed a new instance with Jira 8.6.1 and Service Desk 4.6.1 (server). I'd like to disable the account verification email setting in a new project, but unfortunately, that setting i...
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Is there a way to see the history of user profile and who is making the change? We have more than one admin and user profiles are being changed with no good reason. We would like to understand...
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We are going to be using Atlassian Access and SCIM to provision our users. We've had a successful proof of concept regarding provisioning of Agents into groups such as "ITS Agents" and "Site Admins"....
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Hello, We initially started with a single service desk queue and added all the customers. Down the road some of the existing customers become agents in their own queue. Where it gets confusi...
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Is it possible to update field values when creating or updating a case via email? For example, can I send an email to create a case and change the priority or assignee in the same email? Than...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |