Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
One of our customers has reported that they're not receiving notification emails on their comments they have entered on a ticket. This is happening intermittently on https://touchcommerce...
-
Hello. Is it possible that group of customers can open certain request (like question, problem...), and another group with more permissions can open even more (administration request, new functi...
-
What do you suggest if the users of a project need to see the tasks separately from the customers and hide the issues of other customers away from their eyes?
-
I have created a rule in Automation for Jira which triggers if an SLA is breached. I have three issues which have already broken the SLA. But after saving the rule, the action is not triggered for ...
-
Hi, Step performed until now... 1) Created a Request type 2) Created a new workflow 3) I want certain Request / Issue type to be following certain workflow Problem - I'm not able...
-
I need to copy Request Types from one Service Desk project to another. I just spent a full day fleshing out the request types for a project thinking I could use them in another project. When I...
-
Hello, I would like to know if it is possible to allow us to use Jira Service Desk & Confluence Knowledge base to provide a Q&A, Knowledge Base, Service Desk for users without an account. B...
-
Currently, Service Desk sends reminders and alerts to our users using automation rules for the project. For example (screenshot): The problem is that these automated notifications look like they...
-
It is impossible to build jira service desk from sources. Some of the webpack modules are not included in sources nor published on internet. For example building jira servicedesk sources require we...
-
Service desk server build fails with following error: [ERROR] Failed to execute goal com.github.eirslett:frontend-maven-plugin:1.6.1-atlassian-1:yarn (process-static-resources) on project servicedes...
-
I'm livid and dumbfounded. I had just finished a comment to be posted to our Jira server, but I pressed some button (back maybe?) and I got a very helpful message saying something to the effect...
1,656 views 4 2 Deleted user April 3, 2020 -
HI there. I'm using Refined Themes for Jira Service Desk (server) and really happy with my content, permissions, functionality etc. The product is very intuitive, but sometimes I'm not 100% ce...
-
Cold you kindly help me with changing the Project key patterns. I tried to find this option under Settings -> System -> General Configuration -> Advance Settings. According to the following...
-
Comes with my name Eduardo Klass I would like to change it to Support.
-
Hi, we installed a trial version of Jira Server and Jira Service Desk Server. And we also created a trial version of Jira Cloud and Jira Service Desk Cloud. In the cloud version we can see the temp...
-
I want to be able to configure access permissions to requests between customers of the same organization in the portal. The customer see only his requests. And One of them, responsable nominate can ...
-
Hello, At the moment we have an automated project that is used as an adapter between applications and Jira. Inside the application, we use the maven package jira-rest-java-client-core. ...
-
I cannot seem to change the status on the service desk ( https://kynetix.atlassian.net/servicedesk/customer/portal) even though I have assigned the admin permissions.
-
Hello. https://jira.local:8080/servicedesk - is public page, available to all. How can i make that access to the https://jira.local:8080/secure/Dashboard.jspa is only from certain ip-subnets?
-
Hello, Project: Next Gen We have created 2 organisations. Org1 organisation doesn't wish to receive notifications when issues are created. Org2 wants notifications. I...
-
Hi. How can I get a new generation project to notify an email group or an agent when an unassigned ticket is created. In classical projects there was the option of defining a group or a person who ...
-
Does a project page exist that could be used as a FAQ or general Q&A? I have yet to find anything available that could be used for this. Any suggestions?
-
I've setup request types below. When an email request comes in it automatically uses the type "Query". However, I want my agents to be able to change the Request Type after they review the reque...
-
I'd like to see the ticket details and the queue at the same time. This could even be a hover text. It is time consuming to have to click into a ticket each time you want to see the body ...
-
...ortal, logged in as an admin, visited the customer's profile, etc. and there seems to be no way to undo this. I can't believe that's true, so I must be missing something. With my test account, (as a c...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |