Community resources
Community resources
Community resources
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Jira Service Management
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I want to grant particular JIRA users access to view tickets in Service Desk without them using a Service Desk Agent license. Following this link regarding collaboration between Service Desk a...
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Add a participant via email, but I just want to receive the request email created and not the copy of the email. How can I do this?
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When linking a confluence page to an issue on Jira, we noticed that the special characters are mismatched. The contrary link (from jira to confluence) this problems does not happen. The page sea...
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Jira Service Desk version 3.13.2, Jira version 7.10.2 Task: change status of issue from 'Waiting for customer feedback' to 'In progress' after preset Date/Time - to follow-up the issue after the dat...
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Hi, All plugin can be enabled or disabled but We have some problems with Jira Service Desk plugin in jira 8.5.1 We've download Jira Service Desk plugin but it cannot be enabled. In logs we get th...
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Hi I am trying to copy organization field value to another CF in linked issue. I have some scriptrunner script and I tried to hook it on "Create issue" transition, but it is not working, any suggesti...
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Hi Experts I need help to show options in Assignee - members of the Group - value provided in one of the Custom field. So in our case- we have created a field named Pool - all tickets by default As...
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how we create base URL in Jira Service Desk server, for this we need register domain ?or we need real IP for this ?
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Hi. Confluence is used as our customer portal KB for our JSD project. In the old confluence editor, I was able to attach a screenshot and assign a link (URL) by pressing CTRL+k and typing a web add...
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We have a department (infosec) that wants the ability to tag service desk tickets that they can search for. For example tagging tickets that are open for latops that are not patched with latest updat...
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Hi, We are on Jira Service Desk Cloud and we ordered the Add-on Canned Responses Pro Templates for Jira Cloud from Market place. Canned responces are available to use in one of our Jira ...
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Is there a client facing application that allows users to quickly create new tickets without browsing to the service desk web portal? Ideally an application that displays an icon on the task bar that...
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Hi, Everyone. In Project Settings -> Knowledge base, when I select "Don't link to a Confluence base" (when there is already one linked), I get the following cryptic message: "This will delete th...
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Hi ,I have installed jira service desk on my vm using https://confluence.atlassian. Installed everything as mentioned in the link. When i tried to access it in browser http://localhost:8080 ...
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I am creating a dashboard for my team. We have a service account called "Automation For Jira." This account's action shows on our activity feed with a boatload of noise. I've tried creating filt...
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Hi, We are on Jira Service Desk Cloud. I would like to create a queue for tickets that are being watched or an agent has been added as a participant, so we can easily find them without need...
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We have a problem with to add people in the system with email. (only for send requests). “The problem is something went wrong” as you can see in the picture
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Hi, I am trying to build IT metric reports in Jira. What is the best way to start with the reports? Is there a plug in that might help? Thanks.
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Hi Folks, JSD already has a Database for Customers and Organisations. After searching the web, we already learned that it is not possible to have the Organisation-Field filled automatically with th...
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Hi, We have a slack channel which notifies us when new tickets are raised / actions completed in service desk. I would like to be able to target specific people who own the support contracts s...
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Hello everyone, Our team wants to base the order in queue on beeing a assignee. Tickets, I am assignee, should be before rest of tickets in my context of queue. It's a second level priority, so solu...
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how can i use jira service desk as Field Service Resource scheduling
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Back in September last year I ran into the problem with Jira being unable to pull mail from our secure IMAP server (see https://community.atlassian.com/t5/Jira-Service-Desk-questions/Problem-wit...
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I am a jira cloud admin but however I can't access some of the project sittings on my service desk project though I can delete the project. I added myself to service desk team role and made sur...
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Good day, Am I doing this right? I have created a custom field added to the request types for "Solution" I haven been struggling to find a way to make the "Solution" field Mandatory to be fil...
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