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Jira Service Management
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Hi, I am trying to build IT metric reports in Jira. What is the best way to start with the reports? Is there a plug in that might help? Thanks.
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Hi Folks, JSD already has a Database for Customers and Organisations. After searching the web, we already learned that it is not possible to have the Organisation-Field filled automatically with th...
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Hi, We have a slack channel which notifies us when new tickets are raised / actions completed in service desk. I would like to be able to target specific people who own the support contracts s...
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Hello everyone, Our team wants to base the order in queue on beeing a assignee. Tickets, I am assignee, should be before rest of tickets in my context of queue. It's a second level priority, so solu...
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how can i use jira service desk as Field Service Resource scheduling
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Back in September last year I ran into the problem with Jira being unable to pull mail from our secure IMAP server (see https://community.atlassian.com/t5/Jira-Service-Desk-questions/Problem-wit...
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I am a jira cloud admin but however I can't access some of the project sittings on my service desk project though I can delete the project. I added myself to service desk team role and made sur...
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Good day, Am I doing this right? I have created a custom field added to the request types for "Solution" I haven been struggling to find a way to make the "Solution" field Mandatory to be fil...
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Hi, we have some Service Desk Customer Portals. Some of them are for specific customers only, others are in general open for all. For example, Service Desk A is visible for Customer A Service De...
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it shows an item in status waiting with a check mark, this should not be the case as it suggests completion. How can I change this ?
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Hi Support Team! We`re successfully working with Jira Software in our development team but want to extend the functionalities with the Jira Service Desk to fit the needs of your Customer Care depart...
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An existing Gmail account has been registered with JIRA Service Desk. After that, if you try to set the email address in the email channel settings, it will fail.
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Hi! I've just installed a new instance with Jira 8.6.1 and Service Desk 4.6.1 (server). I'd like to disable the account verification email setting in a new project, but unfortunately, that setting i...
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Is there a way to see the history of user profile and who is making the change? We have more than one admin and user profiles are being changed with no good reason. We would like to understand...
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We are going to be using Atlassian Access and SCIM to provision our users. We've had a successful proof of concept regarding provisioning of Agents into groups such as "ITS Agents" and "Site Admins"....
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Hello, We initially started with a single service desk queue and added all the customers. Down the road some of the existing customers become agents in their own queue. Where it gets confusi...
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Is it possible to update field values when creating or updating a case via email? For example, can I send an email to create a case and change the priority or assignee in the same email? Than...
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By default, emails to users come from jira@myaddress.atlassian.net. can I make notifications and comments come from email support@mydomain.com
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Does anyone know how to configure Service Dest to use SSL in docker? The problem I have now is when I restart docker container my configuration is gone. This container has volume mapped to /va...
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There was a recent change that my users don't like that I want to reverse but can't seem to find a way to do it. A couple weeks ago the following message started showing to my Service Desk user...
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We've been working in the "old view" of Jira Service Desk for a while and the latest UI change has affected the day-to-day process by putting the MASS of the customer-description at the very top, rat...
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When clients are looking at their requests in the portal the fields visible are fairly limited. Is there a way to add additional fields such as due date and assignee so the customer knows when the it...
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In our ticketing queue, the SLA sometimes shows the "Time to first response" is listed first, and other times the "Time to resolution" is on top. Is there a way to keep the "Time to first response" l...
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Hello, I am using a groovy script with JMWE to set the Security Level based on a custom field in a Post Function during ticket creation. When I try to do the same thing during another tr...
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Setting up queues - I want Agents to see: All My Tickets, All My OPEN Tickets, All My Closed Tickets
I know every Agent has default tickets Assigned to Me and Waiting on Me. Our agents need to see Closed Tickets to review triage steps, etc. The problem is if we create them then they are ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |