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Jira Service Management
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Hi, For the tickets which were in resolved state but not closed for the past 10 days, we need to send notification to reporter to close the ticket for every 24 hours. If the reporter not closed the t...
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Hi all We recently chose Jira SD, Insight and Insight Discovery as a combination for our main ITSM solution, and the implementation project is just starting. As we are looking forward, the modules ...
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the field Reportor is red!
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Requested Participants added to tickets to able to comment on these tickets. Is there a simple enough JQL string that would be able to show a list of tickets by Participant name only, that woul...
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Is there a way to set up users (clients) in Service Desk to have "read only" access to tickets raised within their organisation?
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Hi, I've created a custom Listener on ScriptRunner that will be triggered everytime a customField is created, it will give the name and ID of the newly created CustomField. So far I've mana...
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I want to create an automation rule conditioned by the support language because I want to send customer notifications based on the support language but I don't find any field or function to use in on...
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Hi, We are using Jira Cloud. Our customers have alerted us that comment creation by e-mail was not working. I tested it: I created a test organization, added my personal e-mail as "custo...
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We have an on-premises installation of ServiceDesk that requires the ability to process incoming emails. Over the last few months, the following Scheduler Administration jobs have intermittently stop...
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Hello Atlassioan team, I prepared an import file in the MS Excel. There is column "Description". One cell in this column contains several rows where each row is created with the key <Alt>. Af...
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Hello, I just had one of our users create a ticket and I created one as well but the ticket was not created on Jira Service Desk. I need this fix asap since our company is working from home.&...
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I would like to be able to add issues from Jira Service Desk directly to my Jira Software.. I'm using the Cloud version in both cases. At the moment the only way I can figure out how to do it...
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Hey Guys, We just started using the JSD in our company and it looks like it might be a hit (Fingers crossed) But one of the most common requests I have got is that people would like...
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I am trying to implement on my Service desk the predefined Automation where a comment (from anyone, customer portal) will re-open my ticket. Rule works until the Transition step, where i get t...
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JIRA Service Desk 3.16.0 Adaptavist Script Runner for JIRA 5.5.3 Already did a re-index but all Customer Request Types still won't show when trying to map a behavior to a Service Desk.&nb...
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...irst step is to access here https://confluence.atlassian.com/ajcm/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428328.html?permissionViolation=true but it shows a message s...
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Hi all, I'm working with one of my colleagues to set up Jira Service Desk. The primary channel that we'll use to raise tickets is email. Consequently, I've defined an email template to help u...
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Tickets raised by the (unlicensed) customers to our servicedesk help center are no longer visible to them when they are given access as licensed employees with confluence access. The tickets are sti...
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После создания заявки в СД и нажатия в почте кнопки view request открывается страница заявки в нечитабельном виде, после обновления страницы остается такой же. но если нажать например на значок видим...
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Hello im using jql to display the reporters. After choosing the reporter it shows all these numbers instead of the name. Why is that? Can it be fixed?
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What are the dependencies and group ID needs to add the POM and atlassian-plugin.xml file to make the jira plugin installable and for jsd api while working in IDE.
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I'm trying to use automation to automatically update a custom field after an approval button is pressed. I was unable to determine how to get scriptrunner to be invoked using a post function on a ...
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I am not able to find Server REST API to list customers/users without organization. Users in organizationID 1: rest/servicedeskapi/organization/1/user Is there any solution?
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The company CEO whants to see all issues from the portal. Te project uses organizations, the CEO belong to all organizacion, so he can acces and see all the issues that belongs to these organizations...
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As microsoft is removing Basic Authentication support in October will Office 365 Email accounts tied to our Service Desk still work correctly? Is Jira implementing changes so that thes...
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