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Jira Service Management
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Existe alguma forma, link, botão, algo que possa de forma otimizada já abrir uma tarefa vinculada para o Kanban de dentro do Jira Service Desk durante o atendimento de um chamado do Service Desk? &n...
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Prezados, bom dia! Hoje quando se cria um chamado associado, aparece todos os projetos tanto do Service Desk quanto projeto do Kanban (jira). Como poderia fazer para essa solicitação aparecer som...
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Hi there, I would like to connect a Databasepicker "organisational units" (OU) with another Databasepicker "organisational units member" (OUM) in a cascaded manner. Means I would first select the OU...
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Hi I installed JSD Server 4.8 on RHEL 7.6 on AWS. There is a ALB fronting the JSD Server which is used for SSL termination. When i tried to create new project, it throws m...
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I have just purchased a 5 agent license for Jira Service Desk and want to add (append) that to the existing license of 3 agents we already have in use. Please describe how to append those 5 agents so...
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Hi team, A month ago a found an article how to change Help Center main theme. Use card theme, same as your mock up banc.ly. Any chance it's still possible to do it for helpdes...
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I am puzzled by Jira not allowing me to enter a number with decimal place 1.5 for example on the form presented on the Service Desk Portal. This makes no sense as the same field on the main form ins...
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Hi guys, Our team member created our Jira project couple of months ago and seems like she didn't pay enough attention to billing settings. Anyways, she did quit and we as a team have been wo...
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Hi! I'm not sure if this question belongs here but I recently installed Atlassian SDK and found this guide on creating a test plugin: https://developer.atlassian.com/server/framework/atlassian-...
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Hello, We have two companies with the same employees working for them. We use "Jira Software" and "Jira Service Desk" for one of the two company. The look and feel is customized for this company, a...
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Hi Team, I am unable to upload the test cases. "Unexpected response code 403" is displayed. Using zfj-importer-utility-0.40 for importing provided the valid URl with credentials. provided Ac...
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hello I have recentlly downloaded Jira service desk in my PC and I have paied for jira service desk account server for 3 agents. I have forgot it my Log in account for Jira service desk. When ...
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HttpResponse<JsonNode> response = Unirest.get("/rest/api/3/applicationrole") .basicAuth("email@example.com", ...
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Hi mates. I'm just installed and configured Mobile for the Jira Service desk portal plugin. When the user opens Jira Server app in his mobile ( I think trying to register for push notification) Jir...
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I tried creating webhooks using the REST API. URI : https://<domain>.atlassian.net/rest/api/2/webhook The error incurred while doing so said: "Client must be authent...
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From past few sprints cycle, the Velocity chart is showing inaccurate data chart in Commitment Column
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ME ServiceDesk Plus is an ITSM tool. We currently user Jira API to move a ticket from our application to Jira. Some of our customers use Jira in unison with our product. They would like two-way integ...
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Hi! We have a CAB process where, depending on the application, there are different folks who have to approve it. Say the custom field for app has the value XX then 10 persons have to be assigned to a...
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Trabalho com projeto help desk e sempre preciso acompanhar tarefas do projeto de desenvolvimento, como faço query unindo os dois projetos para que eu possa selecionar as colunas que me interessam ou ...
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I have a ticket that we entered time worked in but it needs to be updated or sometimes cleared out entirely. Is there any way in the new Jira views to modify that field? I have found articles that e...
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Currently in the process of scoping out if Service Desk can replace Zendesk. I need help understanding how the Service Desk workflow and "portal" setup would look like because our Zendesk routes issu...
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We've setup Slack integration for both Jira and Confluence. While it works fairly well, now we're getting double-notified (Slack and email). We want Jira & Confluence notifications only in...
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As stated, I don't see the option to create/try Next Gen project anywhere. Is there a global option? Note that I am the Administrator so I should have access to everything. Than...
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I'd like to use the new Project Automation feature to set the Fix versions field for an issue to a value like 2020.14 when the issue is closed. The value is a calculation for the current year & ...
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Hi Team, My project has three different states TODO-WIP-DONE. I have exported all the completed (DONE) tickets to calculate first response time. In my project, first response time is = (Ticket assi...
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Atlassian Community Events
| User | Count |
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| 28 | |
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |