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Jira Service Management
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Hi. I am creating this ticket on behalf of the company, which has a Jira service desk standard (Cloud) license. We have been experiencing problems to attach files to tickets and so are some o...
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I'm trying to filter in my search all the issues that have been approved by a user with a project role (e.g. Customer). How can I search issues related to users with project roles? I mean searching ...
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We have some areas that work with attachments and restricted content that cannot be visible and available to all users, such as payrolls and financial documents. Can I restrict the access of some us...
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Hi, I have an issue with a customer whose can't see any more any of the request he has created, nothing has changed with his user and permits, he used to see all the request has been created on his g...
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Hello, Another company opened a ticket via email with us and their ticketing system is auto-replying to our auto-replies endlessly. There is a new ticket generated every 2 minutes. We ...
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As a Jira administrator, I can give an agent permission to some user. According this FAQ https://support.atlassian.com/jira-service-desk-cloud/docs/what-service-desk-users-are-there-in-jira-service-...
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Hi, I am using Jira Service Desk while configuring SLA, it says limit of 30, which can be extended to 60 on request to JIRA Team. I am going to have 200-SLA in 3 different metrics, so 600 in total ...
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HI, I would like to track that how many days a ticket sat in sprint before development started, how many days it took for development to complete and same thing for testing. I was thi...
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Dear Atlassian Support, I activated customer notifications for comments getting added to a request. Now I want that the customer is getting two emails, when I add two comments within 1min. Unfortuna...
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Parent issue Type: Sub Engagement Child issueType: Contract details. A parent issue can have n number of subtask(child issue). Each subtask has a field "oracle project #". Requirement: I need to ...
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I'm trying to make the customer portal for customers for a specific project which contains an portal. I have setup the permissions withing the permission scheme but it still does not allow customers ...
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Team, Need to address the vulnerability "NTP clock variables information disclosure", may I know how do we check and fix this? I have jira 7.12 version and we are soon planning to upgrade to 8.6 in ...
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how can i set up an email service
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Hi there, We would like to send welcome emails to our customers. These emails will include information of how to use the Service Desk and a few steps of our process. We want to manage and keep ever...
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Hi There, We have a couple of SLA's in place, but have one that doesn't work that well. We have cases where we have to meet an SLA time using a workaround to keep the business running...
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Hi, I don't fully understand the Service Desk Agent system. There are 3 Agents and we have 50 user licens in Jira. What exactly are the differences between those Agents and the other Jira users? Wha...
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Hello, I have quite a lot of issue with this format: Summary: "21389213219 Example summary 1" Reporter: "no-reply@example.com" Text: " Name: Customer Name Email: customer@example.com Requ...
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I am trying to extract the records of those JIRA tickets from a particular project which has linked issue's and issue type should be BUG or DEFECT. Tried something like this: Project = FNT ...
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Hello, This is JIRA v8.3.1 with JIRA Service Desk Application v4.3.1 I am working in a language translation, so I went to atlassian repository and downloaded the se...
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Scenario 1: Change Request is created by a customer and filled up initiating Division field as "Team A", after filling-up the necessary fields, he will manually change the status to "Ready for Sanit...
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We would like to display our Atlas CRM Company & Contact fields in filter results, queue columns, and dashboards for issues linked to Atlas CRM Companys & Contacts. I can use JQL to query by...
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Hi, we use JIRA (cloud version) currently and would be going to self-hosting architecture for a number of reasons. My question is, 1. that are there any configurations that are different for...
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I accidentally upgraded to the latest Jira interface. Is there a way to revert back to the older version?
443 views 1 0 Deleted user April 28, 2020 -
Hi, I am using diff functions to calculate the aging of a given a ticket. {{now.diff(issue.created).prettyPrint}} the output is negative but my answer is like -3 days 8 hours. How ca...
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Hi Support, I have added confluence knowledge base to servicedesk, but when I am trying to search some articles from that space it is not working. I saw a video when you search for smth you recei...
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