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Jira Service Management
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Hello. I have setup service desk but i have one issue. When a client sends a ticket and has copied in the other members of their team, the we reply or comment i send back does not go to all the...
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We have two fields "Time of first response" and "Time to response" to track our SLA's. We recently migrated an issue to a new request type and changes the status of it. Unfortunately, this caused th...
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I have configured Jiras Service Desk (Cloud), and of the three Request Types, one is Request a Change, and I need to create a report of all the requests raised over a period with their current status...
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Hello Team, I am currently looking for a way to categorize the different request types that are coming in to my service desk queue. currently using the "Component" field as a category an I w...
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Hi! Here in MadeiraMadeira we have an issue that we don't know if it's possible to make it happen or not. We have a lot of rules, created on the Automation, but we don't know if we can make then se...
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Good afternoon all, What we’re trying to do: Automatically alert/notify/email or reassign tickets to backups and escalations after 1 and 2 days of inactivity, respectively. Why we’re unable to do i...
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Is it possible to have pre-populated URL links on request forms linking customers to confluence KB? My use case involves creating a request form that has a url link that would direct customers to a ...
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When our development team determines a JSD tickets is a product defect, they will open a Bug in Jira Software. Is there a way to ensure that attachments from the JSD ticket are trasnferred or c...
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We use service desk to manage customer reported issues. When a customer reports an issue, I want to default the Organization field to match the organization associated with the customer's login...
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I am using Excel Plug-in from Microsoft Marketplace, in the list of available fields, I selected Linked Issues, it gives me the Issue Key but not the type of dependencies like Blocked By, Implemented...
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The field is being filled in how do I configure it?
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My server restarted last night and now jira wont start. I dont want to have to restore from backup, as i dont know even if that will solve the problem. The error is "we couldn't start the following p...
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hi. How create a confluence report of some users activity statistic , for period 1- 6 month. in table form, not a list . and with...
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When someone puts in a ticket into the portal or uploads an attachment to the ticket on the portal side and they add an attachment to the ticket. The email notification that is sent comes through ju...
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Hello, I am currently trying to hide some UI elements with the ScriptRunner "Hide system or plugin UI element" fragment. However I am not able to get the current project. I am using the following ...
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How to send notification to group based on customer fields, like if new request with components HW send notification to all HW group and give them access to handle this request?
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I am looking for a way to populate the choices of a second drop-down field based on the choice of the first drop down field in an incident form. For example: Drop-down 1: Labeled: Category ...
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I create the link to space, create page successfully from confluence page but I got an error when trying to create a new article from JSD Page Not Found We can't find that page. This could be...
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I have created a customer People field in my request type and named it "Work it". I'd like to restrict "Work it" to only people within my company. How can I do that?
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Hello, My SD project is already configured to share an issue with a participant. We have a new client member in the project and he needs to see previous issues. How can we share with him all ...
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Hello! How I can save attach on JIRA server for use permanent link for all issues?
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Hey, I have a use-case that I would like to know if JETI can solve. I couldn't find anything around this googling or in the doc. Use-case: I have a JSD projekt with Customer Permission "W...
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Post request : -.../rest/api/2/issue/{issueId } input : - {"update":{"priority":[{"set":{"name" : "Low"}}]}}
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I have a complex workflow for my Jira Service Desk, and I would like to hide certain comments on the customer portal view that confuse customers. I use automation to auto approve/decline which leads ...
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Hello Guys, After creating a new JIRA service desk ticket using REST API, trying to add attachment to the ticket. Everything seems to be working fine from code perspective (Able to post the content ...
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