This question was intended to another forum that uses Jira.
I think you are asking this in the wrong place.
I suspect your kbase thing is based on an Atlassian system (or documented in one) and you have clicked "help with atlassian system" instead of "help with kbase".
You'll probably need to ask this in a kbase place, I have no idea if there might be a forum for that, or you'll just have to go find your admins.
Thank you for your response. I have relocated the correct forum for this kbase related question.
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