Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi, Ive just 'set up' service desk and the portal. When customers (internal at this stage) submit a ticket I am not notified by email. How do I make that happen? If I respond to the customer...
-
When a new customer accesses my Jira Service Desk, they're asked a couple of questions: What type of team do you work in? Which of these best describes what you do? Can I change these questions?...
-
Hi, I'm looking in the forum but I dont find anything in this version. I have Next-gen-project( no classic) and I can't see transaction on customer side. What does step less ? ...
-
Hi, What is the proper JQL for each of the following cases using the native Jira function or using any other addon function - "Start Date" < Today and the issue still waiting for app...
-
Replies to our service desk is very long from images and their signature. Can this be removed? It is making support tickets very long
-
Is there a way for a request participant to see the full history of an issue, instead of just the conversation once they have been added?
-
How do I download attachments? The way I did it was to: Click on the attachment to open it Click save Can I just save it directly? This seems to be pretty clunky, especially if the attachmen...
-
Hi, I would like to set the language for all notifications to users in dependency their location. Users from US should have set english automatically as their notification language. French people s...
392 views 1 0 Deleted user April 30, 2020 -
If we have rules in place in our mailbox that moves emails to a different folder , can Jira Service Desk process the mails (e.g. create a new ticket or add as a comment to an inssue) from that folder...
-
Hello I have just started to use Jira Next-gen service desk software and faced with one problem. - Customer created the case using email. During creation he put two people in CC copy. - Engineer w...
-
Hi all, We are using the JIRA SAML SSO for our managed users in JIRA Service Desk who log in to administer tickets etc but for our customer portal we don't have anything in place. Ideally we would ...
-
Hi, I am trying to create a project from an existing project. However, when I click on Choose Project - there is nothing in the drop down. What am I missing?
-
I'm not sure what I changed in project setting, which made the customer portal 's display changed. But it looks a bit disgusted. Does anyone know how to fix? Many many thanks. Objective: the R...
-
Hello folks! I'm using standard Jira Service Desk Cloud functionality. When you click "Link issue" in the issue screen you can select the link type and search for issues. 1. Can anybody...
-
Hello, I set up a search and saved it. I've subscribed people so it is scheduled to send that person an email. I added this person through a group and nothing comes through. I've tried addi...
-
I'm on Cloud and have gone to the new navigation UI. Since doing that, I can't find any of my project Kanban boards. In the search field I can "go to all" for every other type of issue, filter, etc.,...
695 views 1 0 Deleted user April 29, 2020 -
My goal: make it so that users, who might be locked out of their user accounts (and therefore cannot log into Atlassian or their company email) can submit a ticket using their personal (non-company) ...
-
The approval as broken and I am trying to fix it has we have had some system errors from the cloud. I am trying to take a muliple user picker custom field cal Approver and add this to the work...
-
...n their own through the portal. When I go to the portal and try to sign up as a new customer, the dialog claims to be sending me a confirmation email. But, it never sends it. This is true...
-
My boss would like to show a 'breach v. met' report in Confluence. I have searched high and low for the breach date. Can someone help?
-
I have added the Organizations Field to Sub Task screen in my Project but it will not display in an existing or new sub task created. What am I missing?
-
I have tried several ways to send a message to a telegram group when the customer created an issue. Telegram bot "SendMessage" is working fine but I want to send the issue data or custom data to the ...
-
Wondering if we can limit access to cloud apps based on user groups. I am looking at migrating to Service Desk for our other departments and there is no need for all of my additional users to access ...
-
Setup JIRA 8.2.5//Service Desk 4.2.5//Crowd 3.4.4 We are using Crowd for SSO across JIRA, Confluence and other Atlassian tools. We just installed Service Desk and I think I'm 90% of the way in term...
-
We use TFS4JIRA and need to create a custom field for a request type in Jira Service Desk which cannot be edited by an agent as it will be automatically filled by the synchronization tool TFS4JIRA. ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 9 | |
| 8 | |
| 7 | |
| 7 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 3 hours ago | ||
| 9 hours ago | ||
| 10 hours ago | ||
| yesterday |