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Jira Service Management
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I have a standard JIRA setup in the cloud, standard in that i havent made any changes to it. I want to add a request using the API which i am able to do. I now want to set the priority but i cant do ...
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Hello! Sorry if this has been asked before, googleing this only returns replybuttons/approve-button (the built-in feature) and things like "press here to reply"-buttons and so forth so its hard to f...
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Hello Folks, I am trying to add more than one URLs to the Custom URL field in Jira Service Desk? Like I am trying to add Two or three URLs to the Custom field - depending upon requirement. Customer...
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I've been trying to setup our next-gen Service Desk so that the priority is automatically assigned based upon impact and urgency. I've attempted to create a workflow to reflect this, but the instruct...
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In the How to it says: "Statuses can be shared between workflows. Deleting a status in the workflow editor only removes the status from the workflow you're currently editing." I accidentally create...
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Hi All, I'm trying to build a process for Subject access requests and part of this is a 30 days SLA starting from the moment we receive the SAR request. Because we can receive these a couple of day...
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I have cloned an issue after which I become the reporter of the issue - this fine and as expected. However I do not receive any emails when I add a comment to the ticket. I am sele...
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From the help desk the labels associated with the issue are on the right. Is it possible to display these labels on the issue view from the portal? I've tried adjusting the issue view from the proje...
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Could you please tell me without the addon, by default what is sorting order? How it is defined it for all the status in my requests? I couldn't find any documentation for this. IThanks
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Hello, I created the some automation rules from the Global Automation area. I have set it to send an email once it fulfils all criteria. The thing is I don't get any emails? I teste...
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I have my GSuite synching with service Desk (Cloud), but when they hit my portal to submit a ticket they have to create a JIRA account. Is there any way to let them log in with the GSuite Account in...
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https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-and-data-center-customers-963663645.html#AstylishnewportalforJiraServiceDeskServerandDataCentercustomers...
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Hi, is it possible to modify the description of the field. We would like to change the description to suggest they use their school email address.
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Hello, I am trying to create a Alert User for an automation rule within a Next-gen project. You can mention a user or team. My question is how do you mention a team? ...
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Eu tenho uma base de conhecimento para diversos clientes, mas queria queria criar alguns artigos e dar acesso específico a uma organização no service desk. Não queria criar um outro projeto para esta...
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I have one site that works fone. Our facilities team wanted their own license and admins. I created (and am paying for) a second URL. I am syncing GSuite with the first site. ...
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Every one of the users in each project is getting blasted with emails from every request made. I only want the person who created the request and the list of agents to receive emails for anythi...
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Hi! I realize that there a dozen questions/answers about Jira permissions. I guess I am dense because I"m struggling. Here is the scenario: I have an external/non-employee user who I want give acce...
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I know this is not the first time this question has been raised, but I have not seen a viable solution to this problem yet. We are running a service desk where many customers are submitting tic...
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Jira Service Desk grants access to one and only one Confluence space. However, we want to buy Confluence licenses for those customer end-users so that they can have first-class access to several Conf...
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Can we define which priorities are available in a given project (Priority Scheme) like we could in on Jira Server? If so how and where is that? I cannot seem find any priority scheme tab in the adm...
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Hi, we are evaluating Jira Service Desk (free plan) for our external customer support. From within Service Desk we would like to create linked issues on our remote Jira Software server in case the d...
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Hi All - If a ticket is in “Open” status for more that SLA timeline- Status should be changed to “Backlog” and automated escalation emails are sent to provided email ids in Jira Service ...
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Hi, I recently upgrade jira from version 8.5.0 to version 8.7.1 and jira service desk to 4.7.1. I've created one sample Service Desk project and I get 500 errors when I try to access the proje...
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Hola a todos, soy nueva en Jira y estoy configurando Jira SD para usarlo de canal de incidencias con clientes y tengo algunas dudas. La duda que tengo es si hay opción de crear campos condicionales....
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