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Jira Service Management
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We use Jira API to raise tickets API working with following fields: - Reporter - Description - Custom field x 2 A custom field was mistakenly set to required, API then failed.&...
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Hi, i’m trying to create an automation to expedite a task if it’s been sat in “waiting for support” for more than 60 min.. I have written one that works by using the schedule trig...
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I'm new to JSD. Appreciate if you could explain how I can use Automation, Sub-task and task options in JSD. Thank you Lij
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Can we go ahead and set "old" JSD cloud automation to run as the new "Automations for Jira" user? And, not have any limits or loss of functionality?
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How do I send an email to or forward an email to a specific JIRA? I tried setting up POP/IMAP and mail handlers, but my knowledge on how to configure these things is very limited and I had a ha...
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When I export the tickets as Excell CSV, the column "Solutions" are left blank(Pls refer to the attached picture). I wanna trace the ticket and check the Solutions for the ticket. Where should...
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I want to change my primary email account in Jira service from personal to official email
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Our team CC's multiple people on an email including the Jira Service Desk email. When this happens the ticket is created and then if someone replies all to the email chain then they'll get an email ...
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I want to license Jira Service Desk; however it will only give me the free trial, as I am using Cloud. I keep receiving the error message that the app key is invalid. Does anyone know how I wo...
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I've figured out how to reopen issues that get comments after being resolved, but we've discovered that a lot of issues are getting reopened for comments like "Thank you!". So we decided to make reop...
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The facility management template for Jira service desk was first introduced in the cloud version. Is it now in the server version of Jira service desk? It is not showing as a feature differenc...
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I cannot find the correct page to edit the Issue Status list for our Service Desk that manages cs Tickets. When resolving a Customer Support Ticket, there is a drop-down menu that presents the list ...
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Ticket updates are not being sent to some requesters. The configured automation looks correct, but we still have problems with some orders.
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Hola, existe al gun reporte para Testing, que pueda presentar el avance de test Cases o Test plan en el tiempo? Solo se muestra el current status. De igual forma existe forma de generar report...
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As stated. Of course, I tried reloading the issue and double checked permissions. I am Site/Org admin so that can't be the problem. Any advice would be appreciated! Thanks!
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Hello community, one of our customers ask me if is it possible to set some default value for customer portal filters. For example, he wants to set 'Any Status, as a default value for request status...
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Hi, when I'm trying to create a new project, and want to choose from templates, I don't see an option of next gen project. Is it not built in? What am I missing? Thanks!
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Does anyone know how to get JIRA Service Desk to create a ticket when there is no message body in the email? Sometime clients only include a subject line no message body in their emails.  ...
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Hello all, i was wondering if theres a possibility (maybe with a groovy scripted field) to create a custom service desk field, that opens a file explorer when clicking on it and lets the user pick a...
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Hi all! I would like to ask if there is such possibility: We are implementing Help Center portal (servicedesk) for our University end-users. Our departments arised a question, if fol...
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Hello I am unable to create a copy of existing comment to another issue (using rest api V3 and groovy on Jira Cloud) if it contains image ("type": "mediaSingle"). For example, I can grab a comment w...
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I have created an automation rule inJira which closes my tickets in resolved status after 7 days. But this rule fails when the reporter of the ticket is inactive Please help
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Hi, Not sure whether this has been raised but I am having problems using an email address of my domain (Google G-Suite) in JIRA helpdesk. I am sure I have entered the correct username and password a...
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This is for a brand new web project I've been working on, I've created a brand-new domain name, a brand-new Office 365 account (with a support mailbox - not shared), and a brand-new Jira Service Desk...
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