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Jira Service Management
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I have a calendar field called Start Date in request form on JSD customer portal. The start date is allowed at least 5 days away in the future. I am in Jira Cloud. Is it possible to...
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Hello, I am trying to modify the Request Type for service desk issues that are created through email. When googling for a couple hours now, the solution suggests that we go to the email request on p...
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...utomatically created. I tried and could not the "IF" condition, of creating a linked issue. I have read that this feature is only available using the cloud version of Jira Service Desk. Is this true? Thanks!
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After switching to class service desk from next gen Yahoo and gmail accounts are not receiving issue created notifications when sending email request. Please advise on this quickly as this used to...
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I have a customer portal built for the IT team, on the portal i have a group for Hardware request, where users can submit request new equipment. Is there a logical way for me to take these requests w...
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I am setting up Jira server with software and service desk, do I use the same database as used for Jira software for Jira service desk or do I need to set up a separate one for service desk? Bit ...
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Hello, I am trying to set up automatically PDF reports on email sending, but i can't because application automation doesn't show that option in "action" windows. After installation I have re-indexed...
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A custom field was deleted, its been re-created with the drop down options re-added. However we can't get the data back on dashboard even though we've updated the query to using the new custom field....
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Hello, Is it possible to limit users to connect to JIRA from only one IP address per user ? Associate a user & an IP adress. If the user is connecting from another IP address he will be...
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I set up a number of custom reports. Yes after setting them up (and saving them), when I leave the Reports page, and return to the reports page, they have gone. This has occurred multiple times now...
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Hello, I have 2 admin accounts A and B. I noticed I created filters on account A but when I'm in account B I can only see some of the filters created by account A. Could...
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Currently the notifications come back as standard see above, is there a better way to customise the emails with out logo and signature?
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Is it possible to have multiple service desk portals (one that requires a log-in and one that doesn't require a log-in)? One of our teams already uses Jira service desk and people who submit a...
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I have set up a next gen service desk project. I have a created an automation that when someone assigns a ticket to themselves when it is in a certain status, the automation will transition the ticke...
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Ideally, a customer support ticket would come in to a single project (or queue?) with a definition of the product and version for which an issue is being reported. I don't see anyway to do that immed...
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I am moving to JSD from another tool and need to replicate a variety of SLAs - some based on UK business hours, some on US business hours; some for our high priority clients as well as our standard c...
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I looking to send a customer notification email to an email distribution list when a specific status is triggered in one of my workflows.
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Good afternoon, I would like to integrate my jira service desk with my supplier's jira service desk instance. We want a unique opening path for our client, and from the identification of the suppli...
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Boa tarde, Gostaria de integrar meu jira service desk com a instancia do jira service desk do meu fornecedor. Queremos um caminho único de abertura para nosso cliente e a partir da identificação de ...
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I've created a new custom report in JSD for issues changing status within 8 hours of creation. The report is showing 0 for the past and 229 for today. How do I get it to run correctly and show the SL...
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Hi, I'd like to setup a workflow that allows a defined group to veto a ticket (change) for a certain time window. Example: A change ticket for a disruptive deployment is created and a group of key ...
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I would like to create a template with single fields, which I can add as a new process. E.g. a ticket template with pre-defined fields: Ticket No. Modell Actions to be performed with tic...
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I have integrated pagerduty with JSD. When I change the priority of tickets on pagerDuty , I should see the same priority on JSD which is not happening. I have another question. I don't think ...
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Hi, Is there any way to create a Rule in Automation that will close an issue after the customer will complete the "Customer Satisfaction" or close in 3 days for example if that customer sati...
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I've configured a security level scheme with 2 levels, Group A can see their issues AND Group B issues (level1) but Group B can ONLY see their issues (level 2). The issue starts with level 1, then t...
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