Change Username for automated steps

[James Grommersch]

How do you change the name associated with system changes Like when a ticket goes from resolved to closed it shows my name as the user doing it.  I would like to set that to be a generic account so I can better track the work completed by technicians 

[Earl McCutcheon]

Hello @James Grommersch ,

Thanks for reaching out, and there is a "Run Rule As" setting in the Service Desk automation rules covered in more detail here:

• Advanced automation rule options

But The rules by default, rules run as the person who created the project, and you can change it to "the user who triggers the rule":

The caveat to this setting mentioned in the article as:

Make sure the person you choose has permission to perform all the actions that you might try to automate in all your rules.

This means that all the rules for this project must be possible to be run by any user with access to the project complete successfully, otherwise the setting will be greyed out. 

Alternatively, if you have Rules in the project that will not allow you to change the rule owner  you copuld look into New Project Automation  options, that will Run the automation as a Rule Actor:

• https://www.atlassian.com/software/jira/guides/expand-jira/automation

The rule actor is the user who executes a rule. This user must have the relevant permissions to trigger the rule, and complete any actions that may be performed. For example, if a rule is created that will comment on an issue when executed, the rule actor must have the Add comment permission, otherwise the rule will result in an error.

In your site, the rule actor will be set asAutomation app user.

Regards,
Earl