Jira Service Management

Really appreciate if someone could guide how i can associate default create and edit screen to every newly created project. Currently whenever my colleague create a new project automatically 2 new sc...

• cloud
• jira-service-management

When creating tickets I normally use snipping tool, copy the image and then select Ctrl+V in the description box of the ticket and it adds in the image. I have logged in this morning and it is not w...

• jira-service-desk-cloud
• jira-service-management

Hello first :) we would like to implement the following with the customer portal, I hope you can help me. We have the customer portal where the customers can create ticket. All users with the same ...

• cloud
• jira
• jira-service-management

We have two knowledge bases: one internal/private used specifically for our own operators (it cannot be made public with page restritions, etc.) and a public one (this is a completely public confluen...

• cloud
• jira-service-management

I need create the ticket  description  regards name pick and after summary of title

• cloud
• jira-service-management

Good day! Can you help me, trying to share dashboard with an external customer, that doesn't have a license JIRA Is it possible? Now projects and issues can see only users with licenses and certai...

• cloud
• jira-service-management

Hi We need to assign request based on custom field request type and business unit. I have configured automation rule but it is not working as expected;. Audit log it is successfully executed.Also it ...

• cloud
• jira-service-management

How do I get the customers receive e-mail when I added them in the Jira Customer  Service Desk ?  Project settings->Cutomer notification-> customer invitation mail is enable. ...

• cloud
• jira-service-management

Hello, has anyone done this, and if no, how would you go about doing this. I know this is a specific field type and adding this via string will just not work. I know that I would have to add this v...

• jira-server
• jira-service-management
• jira-service-management-server
• server

Until last week, our customers were receiving acknowledgement emails when they raised a service request. All of a sudden customers have stopped receiving email acknowledgements for the service reques...

• cloud
• jira-service-management

Hi, Is there a way to automatically share a request with a given user/group/organization when a request is created ? using a postfunction, script or plugin ?   Thank you 

• jira-service-management
• jira-service-management-server
• server

Hi, I am using Jira Cloud. Is there a default location for backups. I have accidentally deleted few tickets and looking for backup to recreate/restore them.    Thanks, Anu

• cloud
• jira-service-management

Hi, I am new in Jira Service Management, We have several tickets in my queue for the same request, when one person send email and the another write above the same email Jira open other ticket ans s...

• cloud
• jira-service-management

We defined an email in service management used sample customer emails to email to it when we reply using service management it goes to SPAM - on customer side

• cloud
• jira-service-management

...ncoming mail > mail handlers, and changing 'create users' from false to true, although this does not seem to have fixed the issue. I would like responses from email addresses that do not have c...

• cloud
• jira-service-management

Hi, I recently updated my JIRA to 8.15 and Jira Service Management to 4.15. After the update, the attachments in my issues are no longer accessible. The steps are: go to the attachments section of ...

• jira-service-management
• jira-service-management-server
• server

Hi all, My company is checking Jira Service Management, and we need to have a single service desk for multiple "mini-companies". We don't want to use a project for each company because it turns into...

• cloud
• jira-service-management

Hi, I am new in Jira Service Management, and I am trying to configure Jira SM with multiple projects but only one mail for receiving request, so, I used the same mailbox for all the projects. Someone...

• jira-service-desk

Hi guys, is there anyone who knows an easy way to compare two Jira Service Desk/Jira Serice Management versions. For example JSD 3.15 with JSM 4.15. A customer asked me to show him the differences...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• release
• update
• +1 more tag...

So I was handed the reigns of Jira Admin. The group that gave me access can't seem to figure out what is missing. So they asked me to figure it out, therefore I am here. What did we miss? When tryin...

• cloud
• jira-service-management

I need multiple projects. Project A,B,C,D,E A, B and C are setup with access only for customers who are added to project. Project D and E, I don’t want customers of the other projects to see these...

• cloud
• jira-service-management

I'm not sure if I'm mixing terminology here but I'm not sure if this is a support feature or not. I run an MSP with a single client right now but with plans to expand soon. Is mixing multiple clien...

• cloud
• jira-service-management
• organization

Hello, community! Does anyone know of a good way to create an internal software catalog and/or request portal? I've bounced around a few communities and haven't found much info on the subject matter...

• assets
• automation
• cloud
• cmdb
• jira
• +2 more tags...

Hello,   I am trying to clone and link JIRA Service Desk Tickets that will allow me not to require more service desk licenses:   1. Customer submits a idea card 2. Idea Card is cloned ...

• jira-service-management
• jira-service-management-server
• server

 while send email creating ticket  as well as pick regards name  and include  after tiltle

• jira-service-desk-server
• jira-service-management
• jira-service-management-server