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Jira Service Management
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Hi I just read the article about setting up CSAT surveys and it's between 1 to 5 stars. Is it possible to have it be thumbs up and down instead?
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When I respond to a service desk ticket and want to add a Knowledge Base article, I have the option to create a new article using the How-To or Troubleshooting template. After I write the new article...
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Hi all, I was wanting to create an automation that comments on particular issues on creation to get more information for the requester. Because Jira service management doesn't provide the ability to ...
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we have started sprint 67 which has issues in review which need to be closed and be part of Sprint 66. Is there a way to retrospectively moved the review/closed tickets to a closed sprint so that vel...
453 views 1 0 Deleted user March 19, 2021 -
I have use case where I'd like to create a JSM request form (to write a blog for the company). We have JSM Cloud. My first question: is it possible to embed the form in a Confluence page? Then, e...
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Is there any way to access the Customer fields (e.g. Manager, Department, Email, etc.) from within an Issue? For example, I want to see a list of all issues submitted by a specific department in one ...
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SLA feature not working in Jira service desk 4.13.4 after we upgraded the same. We upgraded Jira on test environment from 7.13.1 to 8.13.4. After Jira software upgrade, we directly upgraded ...
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I installed "Extension for Jira Service Desk" to create better request forms but when I go in the parameters of the project to do it, it doesn't appear. I checked everything and it is correctly inst...
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We've been building our projects as Stories and creating subtasks under each story as the work to do, so to speak. We're looking to create a report that will show us all the stories in a list w...
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Dear all, New to JIRA Service Management administration, and playing around to see if it can be setup for a use case we have. I have used JIRA Helpdesk in the past but only as a user rather than as ...
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Hi, As shown in the above graph, can we change the y-axis parameter of the graph. Also instead of choosing 7 days can we choose the data range according to our need. Pl...
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Hello, we use automation to send out https webhook posts to grab data from our jira cloud tickets. We want to make this more secure by only allowing atlassian to communicate with our public...
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While adding people as Agents to the service desk they get added as an customer and there is no option to delete that relation unless we delete the people profile from the Jira and add them again . P...
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I read a lot of the documentation and it says you can use Jira Service Management for External Customers, but after playing around with it I think that means external to my organization not to extern...
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I have tried several times using the different request types in the respective workflows, but it is not possible for a customer to select something or change the status themselves. Could someone plea...
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We currently use several service desks within Jira each with their own portal, grouped under our company help center which is branded with our company logo. However we are needing to create a new ser...
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Hello, I am trying to find a greek language pack so that customers can have the option of Greek when updating the language in the user preferences of their profile. However, Greek does not seem to ...
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I cannot work out how to set up "Automation" for customer notifications that will trigger an email to the Reporter when a linked issue is created for their Service Desk request. Scenario: Cus...
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Hello, we are using Jira CSV exports for various calculations of KPI’s. There is currently one information we can't manage to get : it is whether, for a given comment, it is internal or external.&n...
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課題タイプ：Service Request with Approvals ワークフロー：Service Request Fulfilment with Approvals workflow for Jira Service Desk の承認者（Waiting for approval）の設定を変更したところ、メール通知がされない事象が発生しました。 こちら、ワークフローのダイア...
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Hi all! We have 7 different service desks set up, with exactly the same settings and schemes except for the permission scheme. Here the difference is that customers can only create new issue...
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Hi Community, I have created a script mail handler to create tickets on JIRA The problem we have is as follow: >Every ticket that is being created is in the channel "JIRA". Our requirement: &...
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I'm trying to deploy access for our employees to raise issues for us to address, but I don't want every employee to be able raise every type of request. For instance, most users have no use ...
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I would like to start creating queues based on text in the ticket description. For example if a ticket comes in with "create a Zoom account", I would like it to appear in the Zoom queue as a se...
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I currently have Jira Software 8.15.0, with a Commercial license (). I wanted to buy JIRA Service Management for our company, and I wanted to use the trial version of JIRA service managemen...
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