JIRA Service management trail version license coudn't be installed

[Rajesh Mani]

I currently have Jira Software 8.15.0, with a Commercial license (). I wanted to buy JIRA Service Management for our company, and I wanted to use the trial version of JIRA service management before buying. So I got a JIRA trial license after installing JIRA service management. I got the trial license for "JIRA Service Management Datacenter). Below are the steps I did after purchasing a trial license,

1- I copied the JIRA Service Management trial license and  pastes it in my JIRA software "Paste License"

2-After I pasted my trial license it opens a popup

"Upgrade your Jira Software license"

3- It is asking me to paste the JIRA software license. (Note, I already have JIRA commercial license installed)

4- I copy-pasted again JIRA software license, however, it is not accepting my license here

Please help

[Bastian Stehmann]

Hi @Rajesh Mani ,

I just removed the SEN from your post, as this is a public forum.

Do you have a server or a data center license for Jira Software.

I'm sure, the trial license is Data Center, so if you have a Server license for Jira Software, they do not fit to each other and you must upgrade the Server license to Data Center.