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Jira Service Management
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while send email creating ticket as well as pick regards name and include after tiltle
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Hi All! I have this situation. there is a third party that will integrate with our jira service desk by using api rest the problem they have is that when they create the request, they...
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Olá, boa tarde! Preciso de uma ajuda!!! Eu preciso possibilitar que nossos clientes reabram os chamados a partir do Portal de Contato. Essa transição de status deve ser feita a par...
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We use Service Management (next gen) heavily. What we see repeatedly is that Resolved (date) is never set. The status is set to Done. History shows that as well. But a) the ti...
751 views 4 1 Deleted user February 8, 2021 -
I know there are 22 open tickets against one of my customers, I can see this by filtering as follows: project in (VH) AND Organizations = "Customer Name" AND statusCategory != Done BUT, i...
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Hi Team, We are creating issue from Email Handler, when it created in description I can see Thanks & regards Name of the person and where When Issues created, I need to capture ...
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Hello! We want change the issue.key in the custom value, for example on value of Date when the TT was created. Is it possible in Cloud Jira Service Desk?
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There are predefined series of data in Jira Service Management called 'Created' and 'Resolved' with a number of filters. I have a list of assignees as a filter. How does the data work as we are seein...
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I'm building a 3 tiered service catalog in insight. I'd like to have each tier dependent upon the previous tier. This is built and working in insight. However, in Jira, I'm not able to get them to re...
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Cannot access Jira application home directory after fresh install of Jira Service Manager Data Center. -bash: cd: /var/atlassian/application-data/jira/: Access denied I only could find info a...
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When the end user send email from their gmail or mail, the ticket status in JIRA changes but the content is not seen via., JIRA. The same content is visible only via., email. Similarly when we send ...
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When ever we send files/documents in PDF format via., JIRA Titcket. The attachments is not accessible when the mail reaches the other end. They are unable to access the PDF file.
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Hello, I'm in a next gen project, currently trial in standard project plan. As an admin or a more important role it makes sense to be able to see some of the side bar options, like the "Depl...
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I'm trying to create a workflow with validations. To do it, I create a new Workflow using [System] Change's Issue Types. I would like that the approver fill some fields before approve the Issue, blo...
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I want to understand how many time my guys are spending on tickets is there a simple way if we use the "Work Log" feature I can then generate a simple report that person x this month has spent x on t...
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Good morning everyone, Is there a way to automate, sending out a report of tickets from a dashboard report? I currently have a client dashboard set up, which is populated by a JQL query to show all...
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Hi, I'm adding a company user to the service desk project (as user cannot make a workflow needed transition) and service desk is overriding the project permissions. I did the invite earlier to anot...
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Hi Guys, Is there an option to add data fields to customer emails, currently it shows: "User shared this with your organization. View the request and set notifications on to get furt...
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/var/atlassian/appdata has 2 dirs: "Jira" and "Confluence". Both are empty /opt/atlassian/jira/work is empty no logs dir Jira doesn't start automatically on server restart even though is installed...
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My Confluence cloud site URL is different from my JSM cloud site URL. I add the application link to each other. However, I can't link Confluence spaces to the service project. Is it an unsupport...
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Hello, Checking the SLA breached in my portal, I see that the application only takes in account the first priority given in the ticket. I explain my self better. For a first reponse, I h...
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Hi Community, I have written a script on mailhandler to perform the following functionlality - compare recipients and participents of an exisiting tickets. If it is true, create a new ticket with t...
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Hi , We are not able to create jira ticket in service desk project. After filling all the details when we are clicking on create option nothing is happening. Neither jira ticket is getting created ...
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I've already have a mobile plugin installed and Jira software works fine on Android app. I updated service desk to 4.15, but the service desk projects still don't show on app, What's happening? h...
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Hello, How to add automaticly in participants people in CC of mail to ticket ? Im using Jira Cloud. Best regards Mathias
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