Jira Service Management

Hi, Has anyone been able to configure OLA in the Jira service desk? Our requirements are as follows: 1. We have a Jira service management project to receive all customer tickets. 2. All the ti...

• cloud
• jira-service-management

While trying to add email id to a project it throughs up error as " Error when editing email settings" says should have some visible fields...,

• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

Hi! I'm new to this plugin and I was testing the functionality according to User Guide but something went wrong? I wanted to set up a custom dialog button as described here and creating t...

• cprime
• jira-service-management
• jira-service-management-server
• power-scripts
• server

Type: Cloud Is there any way to filter issues from a search based on the last comments date and visibility status using in built field. I can see the Comment fields in the CSV export contain a Date...

• cloud
• jira-service-management

Hi, I would like to move a standard plan with 6 users for now and add another number of users as we go, is this possible? will i be able to add another users after paying for standard plan?

• cloud
• jira-service-management

Hello team, Can I restrict customers from creating a request type but still be able to see the tickets of that request type?   Thank you in advance.

• cloud
• jira-service-management

Is there option for create Report / Chart in Customer Portal .any 3rd party plugin that customer can create Reporting ?  

• jira-service-management
• jira-service-management-server
• server

adding Alassian as a trusted app in "api access control" section didnt help

• cloud
• jira-service-management

We have several forms with custom fields.  Email notification being sent to creator is very generic.  Must be able to add custom field/value from forms to email ??

• cloud
• jira-service-management

Please someone let me know about the report creation in JIRA service desk. I would like to see the following items in a single report on a monthly basis. Currently, in the report section, I don't t...

• cloud
• jira-service-management

Hi everybody, I ran into an issue today. A customer in the company wanted to see a list of issues opened in Jira Service Management. I opened my list view of the incidents, filtered the issues, and ...

• cloud
• jira-service-management

When someone emails my  service desk, the issue is automatically set to a 'New Ticket' request' type, which starts an SLA timer .Any time a customer fills out a new customer form and adds their ...

• cloud
• jira-service-management

Dear community, I want to make Jira automation add a comment when one of a certain set of field values changes on a Jira cloud project. When the user changes more than one field value in a short ti...

• automation
• cloud
• jira-cloud
• jira-service-management

Hello,   actually I'm using freshdesk plan estate to manage my client.  But become a little expensive. I'm looking for this features: i can see if my client open my email migra...

• cloud
• information
• jira-service-desk
• jira-service-management
• trial

I would like be able to print a label for an asset which includes the unique ID and the QR.  

• assets
• cloud
• insight
• jira-service-desk
• jira-service-management

I am using the generic HR Question or Issue Request Type in the system. It has Subject & Description fields, no Required Fields and no auto-populated values. However, it doesn't appear in the a...

• cloud
• email
• jira-service-management
• request-type

Does anyone have a good workaround for JSDCLOUD-5596 (myPending, pendingBy bug? We have a procurement workflow that requires approvals from multiple people before the ticket can be transiti...

• cloud
• jira-service-management

How do I change the default assignee to support tickets?

• cloud
• jira-service-management

Hi, in Project Settings->Notifications, I added 2 recipients in the ticket opening events. I added them as "single email address". When a new ticket is opened no one receives the notification. Wh...

• cloud
• jira-service-management

Hello everyone, I would like to know if anyone is experiencing with JSM a delay on many email notifications. For example, a client registered an issue yesterday afternoon and after 20 hours the agen...

• cloud
• jira-service-management

Hi, 1- Can I have Domain Blacklisting option, when I integrate the email with JSM to create tickets? 2- Is there a possibility for word or sender email address filtering or exclusion option to...

• cloud
• email
• jira-service-management

Hi all, we started using Jira Service Management this year and we're facing the following problems. Every client is assigned to an organization so that the client can see all the open tickets in ou...

• cloud
• jira-service-management

Hi gang!   i try to translate the texte in my home page of my service management instance but the field for corelation of this section does not accept html or formating. In the section of l...

• jira-service-management
• jira-service-management-server
• server

Good Morning, I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification. the following error that presents me when I ...

• cloud
• jira-service-management

good Morning, I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification. the following error that presents me when I ...

• cloud
• jira-service-management