Jira Service Management

Hi, We've been using Google for authentication and syncing for our Jira Service Desk customers for a while now and it has been working well. Getting this working is one of the reason we stuck with A...

• cloud
• jira-service-management

When users are Signing up to use our Jira Service Management .  The link button that is provided in the notification to "finish signing up" take use to a page with error message broken link.&nbs...

• cloud
• jira-service-management

Hola! quiero que a todos los integrantes de un grupo nos llegue por mail un recordatorio de las tareas pendientes. se que es en "automatizar" pero no me cumplen con las condiciones ni con el texto de...

• cloud
• jira-service-management

Hi I would like to ask for your expert opinion on the issue I encounter with JIRA,  before mailbox's' password is set to not to expires, and then we have recently reset the password to configure...

• jira-service-desk-cloud
• jira-service-management

Quiero modificara para que cuando los usuarios hagan una solicitud me la mande con el flujo de aprobaciones ya que se salta ese proceso y aparte cuando cambio de flujo no me deja poner aprobadores .

• cloud
• jira-service-management

For the sake of discussion, lets say Organization X has bought a support package of 20 hours per month. Is it possible to: Have Jira/JSM automatically send an email to a set of internal users when ...

• atlassian-support
• customer
• jira-service-management
• jira-service-management-server
• quota
• +1 more tag...

Where in the settings can I find information about my API ?

• cloud
• jira-service-management

Hi I have access to our internal JIRA instance on our own server. Our ICT team has said Jira Service Management has just been successfully installed but it needs configuring. How can I tell if its ...

• cloud
• jira-service-management

I'm pondering this problem and hope the community can help.   I'm using the CSV import capability of Insight to poplulate objects.  I'd like to include Users for these objects.  The ...

• cloud
• insight
• jira-service-management
• user-management

We have a number of issue types in our organization that require multiple sub-tasks, and those subtasks can change over time as our processes mature. I use the Create and Apply template options unde...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Currently when I go to Projects > Support > Project Settings > People and click Add people I get an error telling me that the person couldn't be added because I've reached the maximum number...

• cloud
• jira-service-management

I have a set of automation rules: 1) that need to run in a priority sequence. That is, a given ticket could match on a number of rules so the most important one should go first. How to do this?...

• cloud
• jira-service-management

We already have Jira Software running on cloud, we want to move Jira Servise Desk also. How to be sure Jira Software projects will not be deleted by Service Desk import? Both application are runnin...

• cloud
• jira-service-management

Hello, I want to ask you if there is any solution how to create request types with defined fields by REST or Java API. There should be tens or maybe more requst types. Thanks

• jira-service-management
• jira-service-management-server
• server

I'm using Insight Cloud and Jira Service Management Cloud I want to create a new object in my Insight Onject schema upon creation of a service management ticket (i.e. Employee OnBoarding issue type)...

• cloud
• insight
• jira-cloud
• jira-service-management
• post-function

We need to create tickets that should be closed upon completion, but are recurring on e.g. monthly basis. So after a month they should always be available without the need to recreate the tickets. Ho...

• jira-service-management
• jira-service-management-server
• server

I am attempting to setup an Insight Object Schema, All the documentation I am seeing on getting started indicates that when I choose "Create Object Schema" I should see a screen with the following: E...

• cloud
• insight
• jira-service-management

Hi All, In a typical IT catalog, IT services are grouped by a IT category in a hierarchical structure Level 1: IT service category  -->Level 2: IT service type ------>Level 3: IT servi...

• cloud
• jira-service-management

Hi, I have this smart value which works perfectly when entering a string to replace: {{#issue.Request participants}}{{emailAddress.replaceAll("(SOMESTRING)","")}},{{/}} However, instead of using "...

• cloud
• jira-service-management

Hi team, We have an automation to update the issue type in Summary once an issue is created and it works well. The problem is when we move the issue to another issue type ( For example a ticket was ...

• cloud
• jira-service-management

Hi, Is there a possibility to configure products per customer inside Jira Service Management project? Our goal is to be able to generate reports per product under client, for example for this...

• cloud
• jira-service-management

Today we have migrated the server that JIRA resides on to another ESX.  This was purposley done as part of an ESX upgrade process.  Before the move our JIRA system was working fine.  N...

• jira-service-management
• jira-service-management-server
• server

hello all. what is the meaning/reason of the incident types that ends with the word [system]? I see incident types like this: - change - change of [system] - incident - incident of [system] I ...

• cloud
• jira-service-management

I am going to send automatic mails to Jira and I want to have an app that can help me to extract information from this email, the PDF file and/or XML file that come attached to the mail. Also, can u...

• cloud
• jira-service-management

I can get a list of issues for one of our companies projects just fine hitting the rest api but when trying to access a separate project the same way I am getting a 400 error.   I have admi...

• api
• cloud
• jira-service-management
• rest-api