I installed "Extension for Jira Service Desk" but it doesn't show in the side bar, why?

[Simon LOUVIAUX]

I installed "Extension for Jira Service Desk" to create better request forms but when I go in the parameters of the project to do it, it doesn't appear.

I checked everything and it is correctly installed (I use Jira Service management Cloud so I can't make a mistake when installing it). I don't understand why it doesn't appear and there's nothing relative to that in the documentation or the forum. Maybe is it because it is in trial actually?

Does anyone know how to solve this problem? 

Thanks in advance to everybody who's willing to help us.

[Katarzyna]

Hi @Simon LOUVIAUX ,

I'm Kate - product owner of this app. You should go under project settings and select Customer request form. Everything is described in the documentation. In case of any other problems or doubts, please contact our customer portal. Our team will be happy to help you :)

Kate