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Community resources
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- Questions
Jira Service Management
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Hi, Is it possible to customize the text on REQUEST button on portal
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We're currently considering Jira SD. One thing that we encounter is mapping out the full costs. Since you can choose from thousands of add-ons and cannot decide in advance which one you actually...
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We have different "payed" accounts to handle all issues. But we often need information from our engineers or purchasers that should not be seen by the customer. So we want to use internal comments f...
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Hi guys, good day. I would like to seek your advise, we are a JIRA Cloud subscriber with its Service Management product. A team-mate started adding customers (employees) without conside...
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Is there an easy (and maybe an obvious way that I am missing) to configure agents as L1, L2 etc. in JIRA SM Cloud? We would like all incidents & requests to come to L1, and then be escalated to ...
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I would like to see how many tickets were resolved straight away, so that the first response & resolution times are the same Any help is greatly appreciated.
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I'm using the Verify Email Domain Configuration feature to validate my domain for sending emails. I'm getting the below errors though. It doesn't seem to give me anything to go off though. How do I ...
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Hi all We use an app called Harvest to track our time spent on tickets in JIRA. Would love to be able to show a column on a filter how many hours have been spent on tickets. Can you query values t...
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We have Jira Service Desk Form ([System] Incident) where internal customers would like to add "Linked Issues" field. In this case during issue creation they can link existing Jira ticket as blocked b...
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From what I can tell, Site Admin access is needed to view the Portal Customers list Is that the only way to expose access to this list? We have Agents that would like to be able to...
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Our customer (Manager) has a team that creates JIRA Service Desk tickets but the Manager is unable to voice the tickets opened by the team. How can I provide the Manager with access to t...
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1. A few weeks ago, I was trying to work on setting up our exchange server mailbox to integrate with JSM. Was having issues, and tabled the issue. 2. In the meantime, needed to test a new automation...
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I'm new to all things Jira and was wondering if anyone else has an ITAM project setup and a team in Jira that feeds information to Insight? I'm working on setting up my ITAM schema in Insight with a...
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We need to add Priority to two portal screens. It is on the "Report a System Problem Screen" by default". We would like to see it on "Get IT Help" and "Fix Account Problem" screens. Is t...
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Hi There, I used to think that once an issue is transited to a status in which StatusCategory = done, then the resolved date will be set. However, it seems wrong. We have many issues in the...
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I am creating a new service project where tickets are created from mails sent to a custom help desk id. Emails can originate from a company domain email or personal mails. I am looking ...
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Hello Team, I want to know if it is possible to track workflows triggered on a particular ticket? Thanks & Regards, Jyothsna.
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Hello, I have created a new custom field named "company" which will be a hidden field to customers. What I am wanting to do is setup a rule that will set "company" to a specified value, base...
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Scenario: we have a publicly available JSM server (datacenter version) we have a Confluence server (datacenter version) on the intranet both servers are connected over IPSEC I can't seem to pro...
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Ticket conditions raised are not reflected accurately between ticket in Jira, and email notice. The ticket show a severity level of 4 for example and the priority level will show urgent (it sho...
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Hello Team, I am looking to automate ticket assignment in JIRA with below conditions. When ever the ticket status is changed and based on certain conditions , it is required to be assigned to diffe...
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A user is unable to update a request or add a comment to a request without refreshing the page afterwards. When an update is added to a request the user clicks "Save" to try adding the comment/update...
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Hi All, can you please help me out with related to Dashboard if want to download it into PDF format how to do it what are the steps for it and does it require additional steps for it
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Our emailing system on Microsoft cloud exchange server and turning off Basic authentication. How can I setup Modern authentication for Jira Service Management ?
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Hello! I want to know what's the best way to add a permanent CC to our project. The client we're working for needs to collect the issues they send us via email and they need them to have them collect...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 46m ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |