Jira Service Management

Hello,   We had a user that was previously added as a customer to JSM. They couldn't log in and password resets didnt work. I deleted this account and then tried to add the user again as a cus...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, Reassignment count is an important metric for us to understand whether our issues are getting to the right resources first time or bouncing around so we can address and improve those are...

• cloud
• jira-service-management

I'm attempting to move an Insight object from one object type to another...but see no way of doing this...at least nothing is standing out! How do I go about moving an object in Insight? I'd hate to ...

• cloud
• insight
• jira-service-management

We have a "Custom Logo Support" project and a "Customer Service" Project. We sometimes have to move a ticket from one to the other. It becomes tedious when we have many tickets to move.  Hoping...

• cloud
• jira-service-management

Hello - is there a way to subscribe a knowledge base article in Jira Service Desk to be notified when there is an update. We have a page with the list of Releases.  When we add a new release in...

• cloud
• jira-service-management

Hi  I have set up a project for our product our customer Success team supports but we have customers in NZ, Australia and the UK. In terms of SLAs (time to respond and time to resolve) what can...

• cloud
• jira-service-management

Looking for a way to capture additional relevant information on a component.  This would enable us to: 1. Improve information we provide to 1st level support 2. Capture all relevant contact / ...

• cloud
• component
• jira-service-management

I have automation rule that zeros's remaining hours when subtask is transitioned to done. If user has NOT entered any hours i.e. enabled time tracking for a particular subtask the automation fails. ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, I've configured the OAuth2.0 authentication and an incoming mail server which utilizes the OAuth2.0 authentication. when I test connection for both of these, i'm able to successfully establish t...

• cloud
• jira-service-management
• mail-handler

I have a request type in Service desk where usually I don't need approvals. But in some cases (decided by service desk agents) we need to send specific tickets to approval. What would be the easies...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

.../v1/json/oem: proxyconnect tcp: tls: oversized record received with length 20291" Snippet from config file is as shown. oem2opsgenie.http.proxy.enabled=true oem2opsgenie.http.proxy.port=443 o...

• jira-service-desk
• jira-service-management

Email for Jira Cloud are getting held in mimecast at my organization.  I want to whitelist the domain and I assume I will need to IP as well.  As the cloud service IP is dynamic, how can I ...

• cloud
• jira-service-management

Automations are slow to update Issue Type values. This leads to subsequent conditions in the same automation or separate automations to fail. Automation "A" is designed to update the issue type fiel...

• automation
• cloud
• jira-service-management

We've had 2 JSD projects setup for about 6 months now - and everything is working fine.  We just added a new JSD project this month - and it appears to have a completely different look and feel...

• cloud
• jira-service-management

I've properly setup workflow and workflow scheme. I have only 3 states "Open", "In progress" and "Done". There are no conditions on transitions but there are triggers. When I create a new branch the ...

• cloud
• jira-service-management
• smart-commit

Can you remove a customer and then re-add them?

• cloud
• jira-service-management

I need to remove the text field that is on the Customer Portal and I can't find how to do that.

• cloud
• jira-service-management

    All fields are not exported when we are exporting the issue to word or excel.  

• cloud
• jira-service-management

Hi, can there be a workaround to store the customer name somewhere if not organization then? The root cause of this problem is that "private request" and population of the name applicable customer,...

• jira-service-desk-server
• jira-service-management-server
• server

Hi! I need to create a queue that shows me the issues whose "Time To Resolution" is close to expiring. I have tried with the following JQL but it is showing me issues whose "Time To Resolution" hav...

• cloud
• jira-service-management

Hello,  Are there any new or updated app for customers using JSM. Jira Cloud by Atlassian is awsome :D we would like something like that for customers. Can't find any.  

• cloud
• jira-service-management

Hi All, I have created a project and I am the admin of it.  Inside this project, I have created an Organisation and added few users to it. But in the portal, they are unable to see issues ...

• cloud
• jira-service-management

Hello, friends!   I am trying to set a custom notification scheme. I want to implement it in the new "Project Automation" rather than the "Legacy Automation"   The "Legacy Automation" ...

• jira-service-desk-cloud
• jira-service-management

We are using JSM Premium (Cloud), in a classic Service Management project. Do we have the ability to use our own company email address on outbound emails? (We have it set for incoming). Currently inv...

• cloud
• email
• jira-service-management

Hola 1 Quisiera saber la resolución exacta que maneja el banner y el logo que se permite personalizar en el portal de soporte.    2. Como puedo enviar un mensaje a mis clientes agregados...

• cloud
• jira-service-management