Auto Update Insight Objects upon Service Desk Workflow with Approval

[Crystal Rouse]

I am looking for a way to automatically update Attribute data in an Insight Schema's Object upon approval of a Service Desk Issue.

[Fabian Lim · Accepted solution]

Hi @Crystal Rouse

I recommend taking a look at the following document: https://documentation.mindville.com/insight/latest/insight-post-functions-33466958.html 

Focus on: Change Insight Value into Insight Object  

You will have to put an insight post-function in the transition based on an insight customfield that contains the object you want to update.

Regards.