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Jira Service Management
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Hi, I want to know How to get an automatic response to customers when the ticket status is closed, resolved, done. Please refer to the attached screenshot .
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Hello, is it possible to report on when a issue was closed or when an assignee was was assigned to someone? Thanks!!
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We want to use service desk in related but different organizations in our company. These include customer service, IT helpdesk, and engineering teams. Tickets will be assigned and typically worked wi...
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I do not know how you are supposed to specify what object you are changing the attributes on. It makes no sense why it would give an attribute to set but no object to specify. Any thoughts? ...
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Hi, Every time a ticket is submitted by email, it gets duplicated in our board. I've no rules configured. Any ideas?
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I have been trying to implement a simple Inventory Management system, where I can keep track of items in the warehouse. and apply automation like if a ticket moves from one stage to another. The inve...
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I've been trying to create a shared dashboard, but when I set the sharing options, it just don't let me create it, I clicked on the "Save" button but it doesn't happen anything just my mouse cursor t...
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Hello, I am looking for a way to customize the pie charts used in the Insight Reports. For example, change the color of the pie slices or change the sort order of the data.
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Hi all Hope to get an answer. I have a custom field of type date picker configured as required, I have added it to a transition screen. In some cases this required field, have a value befo...
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Hi, Can we prevent agents from creating certain request types on the service desk? (from the "create" button) Regards, Nawaaz
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Hello, I am a Requested participant in an issue of another agent. They added an internal comment to the issue and I didn't get a notification. I would like one :), but I don't know how ...
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Hi! How can I see who will receive notifications on Customer Portal? For example It is real?
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Ls, I have read several times it should be possible to change the banner at the top of our sercie portal, created in Service Management Cloud. However, I cannot find the exact steps (clicks) to w...
4,902 views 8 1 Deleted user June 22, 2021 -
I'm setting up my most advanced automation workflow yet. The workflow is going to handle preboarding of employees. A manager "orders" an employee to HR. Depending on what he/she enters, a number of...
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Hi! We're wondering how to get username who approved an issue (green-sign-marked)? Can't find in issue fields and properties. Best solution for us - to get value as a separate column in Search...
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We have two fields in the application where need to enter the current manager ("Approval") and the new manager (custom field: "User Picker (single user)"). When first manager approves application, th...
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Dear Community, Inside customer portal, on the requests page, I can manage columns to select which one to show to our customers. I would like to add a custom field to display it inside the portal b...
2,152 views 2 0 Deleted user June 22, 2021 -
Hi, I'm building a schema where I have a lot of float attributes. I'm looking for a way (dashboard for example) to see the sum of multiple attributes based on IQL. For example : attributes A: ...
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I'm trying to edit the format of a column, called Serial No. - at present it is showing as a comma separated number and I want to change this to no commas or decimal points. I can't see where to chan...
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Hi We've created a new workflow for you now but haven't linked it to our project yet. Hope you have some time to help us how to link our new workflow to the company managed project? h...
324 views 1 0 Deleted user June 21, 2021 -
Hi, In Jira Service Management - Insight, I am trying to configure a "Services" schema in order to add attributes to the object types, however I am not getting the option to do that. I have jira adm...
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Hi, In Jira Service Management - Insight, I am trying to configure a "Services" schema in order to add attributes to the object types, however I am not getting the option to do that. I have jira adm...
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Hello! I need some users of my client portal could view issues created by my agents (in cases where these users need to interact with the issue). Currently, if I put a user as “informer” or "observe...
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Use case: I have a ticket assigned to me. Now I need to reassign it to someone in my customer (organisation) list. How do I do this?
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Is there a way to put in the Request Type into the Subject of the customer notification email? I only get the option of 3 things, being Issue Summary, Issue Key and Portal Name. I would like ...
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