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Jira Service Management
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Can anyone understand why my ticket says 'Closed' as it was resolved, and normally when you close a ticket it disappears into the 'Completed' tab of Jira. This closed ticket stays in the 'All open...
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Dear all, In our service Desk from our production Jira instance, we have implemented Automation in 2 sections : Automation Legacy Automation In the first section Automation Legacy we have some ...
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Hello, We have a situation that some of our clients replying to default jira email (jira@<company>.atlassian.net) when they get notified about task changes. In my opinion, there is just t...
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I have a requirement where in we need to add comments automatically based on the agent workload. I.e when there are more number of tickets raised in a request type in a short period of time let's we...
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Hello everyone, we are having a problem with missing issue description when function move is used. Meaning that it happens if we move issue to different project and even with issue type change in sa...
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Email notification of created issue isn't reaching assignee. How can I see the outgoing email logs for troubleshooting?
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Hi all, I know how to customize report and create different reports as a default function. I suppose we need to select one of the value in "Series" field when creating customized report, but I can...
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Hi, We are looking to capture specific downtime values on our P1's, so we are looking to add an additional field to our tickets. This field would need to be in an HH:MM format and has to be manual. ...
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We are using HubSpot as our CRM and with the new integration it seems it’s only possible to create or associate a JIRA issue from Hubspot. We are trying to move to JIRA ITSM to manage our support re...
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Is there a way we can increase font size of Folder names in Structure? (Other than Zoom)
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I am an msp owner and use service management for my clients. There are times I am on boarding new clients and wanted to know if I would be able to push software like an msi installer has an attachmen...
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Hello - wondering if anyone can give some advice on this. I have a service desk that has many customers (over 50). However I need to restrict access for a handful of customers (3 max) to only see re...
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We've noticed twice now in the last week that customers didn't receive a notification email after an agent did a public comment on an issue. We are using Jira Service Management cloud and a Team Mana...
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Hello, I wanted to tell you that I am doing a task to include groups of clients and within the groups add users, I do this from the option of clients. Now when I log in with my user with the role of ...
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Hi all, I don't know how to solve this, whenever I cc someone in a Jira ticket they don't receive an email, only if I assign the ticket to them. How can I fix it? Thanks in advance
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Hi, When loading a ticket (I'm an admin user with full access -- checked via the "Permission helper"), I don't see any comments anymore. I can see the tickets description, but I don't see t...
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Hi! Suddenly I've started to get a error when the customer tries to fulfill his profile. Also get 404 and I click in "View Profile" of the customer. Has anybody had these issues? ...
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Hi , Im trying the support product for the system support, how long i can use this with 3 free user And later after using 3-4 months if i want to add more agents is it possible ...
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Dear all, I am defining my list of Organizations where everyone of them has an email or multiple email contact available as Customer. How can I be sure that the automatic email sent by Jira to those...
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I am exploring the Jira API for creating issues for the passed date. Is there any way via which we can set past created and updated date for creating issue using API
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Guys, I needed to be able to access all of my JIRA invoices since 2016, but from February 2021 onwards, an "Invalid order ID" message, do you know what it can be? Who can I email to get these invoice...
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how to add watch to tickets in a project
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Hi, I have setup JSM for our support team so that when customers email our support email an issue is created in JSM (more details here), now we have clients emailing in, some will create a ticket th...
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I want to see watchers and add myself as a watcher
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How do I get issue time tracking to turn on in Jira Service management Cloud???
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Atlassian Community Events
| User | Count |
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| 25 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |