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IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud

Pilar Lopez Gracia
Pilar Lopez Gracia
Contributor
July 6, 2021

IS there the posibility of send a sms to a Phone number in JIra Service Management? CLoud

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Bernarda Ivičević
Bernarda Ivičević
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July 7, 2021

Hi, yes there is, with OmniChat for Jira Service Management. It provides cross-channel support for customers, on a single interface for agents. It enables two-way communication via WhatsApp and SMS.

You can check it out here: https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip: https://www.atlassian.com/customers/infobip

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Jack Brickey
Jack Brickey
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July 6, 2021

Native JSM does not support this. However Opsgenie does so if you have Premium you can leverage OG. Then there are addon app options.

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Jira Service Management
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