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Jira Service Management
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Hello, I want to create an automatic incident or an automatic mail from incoming webhook but y do not how to manage the aditional information. When I add some info to the POST body the webhook can't...
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Hello, I have an email responder configured so that issues can be created via email. Part of our configuration is that only customers can submit emails. This appears to work as I can check the ...
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Hola, quiero sacar un informe de las incidencias resueltas vs las incidencias en curso. Pero detecte algo raro ya que si creo una serie de Creados y filtro los resueltos no es el mismo numero que si ...
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Hi - I've been looking and looking but unfortunately I have not had any luck finding an answer to this. I would like to set up some automation to trigger alerts sent to me via slack using the...
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Dear Team, Please advise how to assign JSM ticket to a user (developer) who does not take licensed seat in JSM? Service desk agent has to assign the ticket to developer for follow up, who h...
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I am working in Jira Service Management and I created an automation that clones my ticket when it's created into a project in Jira Software. I would like to create an new automation that transition t...
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How I can relate a Jira Project with Jira Service Mngmt without create another project in Jira S Mnt
Hi everyone, I have some projects in Jira, where I'm tracking some software development projects. Recently we acquired Jira service management, and we want, if there's any possibility, link a...
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Hi, So whole story. I builded a automation rule, that will transtition issue from Canceled status to Waiting for Support status if the customer put comment, like: "No, no, please don't cancel my re...
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I have created a new ITSM project and I want to customize the customer service portal that my users access to submit tickets. Specifically, I would like to edit the categories such as common requests...
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I'm creating a workflow that will request approval for a new change management request type. Since I don't have an org structure in our instance when a user creates a new request the user has to popu...
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I'm not new to JIRA but am new to workflows. I want to design a workflow where a customer submits a request, then three teams pick up the project to work on their portion of the project. When all tea...
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With a Customer Service Desk. anonymous customers are able to submit requests without logging into Jira. But is it possible to allow anonymouse customers view any ticket in the Service desk project w...
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I have a question that I am hoping someone will be able to help me with. We are in the process of moving from a team-managed service desk to a company-managed service desk for better control of workf...
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Can a customer change the priority of ticket after it has been created?
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I'm having problems with the Resource Planning. Some of the tasks I plan for my team are disappearing what has caused a lot of trouble. Choosing the option Resource Plan, I pick an user, plan a ...
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I have an account I use with the company I work with. Now I have a client that has its own Jira Bord. I want to have access, but Jira doesn't let me as I am signed up with another company already. I ...
426 views 1 0 Deleted user July 22, 2021 -
Hello is there someone who already use css in jira service desk ? if yes, where did you insert the css file ?
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Recently i added 2 new Custumer to our Service Desk Portal. I got a notification message today. They are listed as "Service Desk Customer" under users and they are listed as "agent". So we have...
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Hi everyone, my question is about a problem after trying to edit my filters and saving them without success. Does this error happen because this filter is used in dashboards? Or it is someth...
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Hello! I use Jira Service Desk. I am a global admin of Jira. Also I am an admin of my JSD project. But I can't see anywhere the list of agents of my JSD, but I know that there are 3 of them, becuse I...
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Hello 👋 I'm Kate from Deviniti, a product owner of our apps for Jira Service Management. At our company, we always try to create products that meet our customers’ expectations. We're currently work...
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I have an issue where the customer opens a number of support tickets and they go back in to review them all the time. Now when the look at an older ticket they ate getting a "No Access" error t...
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I am unable to view customer profile or change customer name, this error appears wheni click on View Profile. I am the site admin.
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Hello, We have a very simple form used for our onboarding/termination process. This form was working fine until a few days ago and now we are receiving the following error when trying to send/submit...
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We've decided to give our Product Owners the ability to comment directly to Clients in Jira Service Management (JSM). They have "Add Comment" and "Edit Own Comment" permission on the project and the...
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