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Community resources
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Jira Service Management
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Hi All, We are seeing this issue where after the ticket is created, replies and responses in the thread create new tickets in the system. This is what the thread looks like. All respondin...
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Does anyone have any info on this error? I'm trying to configure the Insight Discovery tool, and looking through the logs I am seeing this line consistently. And I can't seem to figure out what it m...
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Hi there! I need to move or change the order for SLA'?, Is this possible? Currently these are displayed from last to first tkank you!
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How to promote configuration from development/staging to production. Looking for a clear how to guide for promoting our Jira v8.13.0 service desk project. I can't find any documentation t...
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...odewetrust.atlassian.net/rest/api/3/issuetype/10003", "subtask": true, &n...
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Hello, I'm trying to create a signature for the automation mail, like: Regards, IT Management Services ;image; Is that possible? I was trying using a simple HTML script: ...
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Hi, We are thinking of using the widget in our Service Management implementation, and after reading the documentation realise that we need to turn on Open Portal. We have concerns not with span, be...
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Does anyone know why my customers are now being asked to log in to the portal when downloading attachments I've included in my responses? We use the email channel rather than the request portal.
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We synchronize all our employees from Azure Active Directory into Jira with Atlassian Access. Most employees do not get any Jira licenses, so they are just customers in our JSM projects. We synchron...
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I have over 100 custom fields. They are configured to use the OSD: Jira Service Desk: Request Fulfilment Create Issue Screen and OSD: Jira Service Desk: Request Fulfilment View/Edit Screen. In the p...
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Hello, We need to read/ update the Insight custom fields (like name) based on the selection of unique identifier, namely id field. All these fields are attributes of the Insight object. While creat...
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Hi! As for now we have been working with our customer's requests through email itself (not Jira), and each analyst has assigned 20 customers. So when we receive an email from address X then th...
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Automation for Jira Approval emails,how do i allow the change to be approved directly from the email
I have created a rule which sends an approval email to approvers, there is a link in the email which is {{issue.key}} . However when this link is clicked by the approver it takes the user throug...
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I created an automation rule by using scheduled trigger, in this I applied JQL and I got multiple issues found as a result. Now I want to mail this all issues summary in one mail. Can anyone help me ...
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We are in the process of evaluating cloud. anyone here that has Time tracking and billing reporting on server version of Jira? what was your other option on cloud for this? Please share your e...
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Hi! We have a free text field in which we post URLs. We used to apply the wiki style renderer, but it turned all URLs to link description and we weren't able to see the actual URL without hovering o...
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Hi all, I have a use case in which I have an insight object type custom field in create issue screen of my JSM project. When I try to create bulk issues using csv import, there is an error that "Di...
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Hi to everybody, I'm new to Jira Service Management Tool and I'm configuring a service desk for our retail/logistic office. I would like to ask if somebody can help me: I would like t...
1,988 views 4 1 Deleted user June 10, 2021 -
Hi Team We are planning to migrate to High availability in AWS. presently we using JSD (Version 4.12.0) Data Center and DB is MySQL 5.7 . What is the Best Version for JSD and Jira and DB...
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Hi Team, We have bought Jira Service desk and Confluence. As Site Admin I also get to see on call which inturn redirects OpsGenie. I am able to create oncall schedule there. &nb...
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We are trying the Service Desk to manage out bugs and feature requests. We are now using a default workflow but even after the task/ issue is set to Done, such issues still show in the Open Issue (wi...
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Olá, Como configuro o fluxo de trabalho para o status ser alterado após a resposta do cliente através da Central de Ajuda?
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Olá, No JSM habilitei a Central de Ajuda para os clientes enviarem anexos nas solicitações. Porém, não consigo visualizar estes anexos na tarefa criada. Já revisei as configurações de anexos e apare...
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I have multiple help desk articles but when a customer clicks on them it says they are restricted from viewing.
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Is it possible to customize the fields that display on the Customers screen? We have a CRM plugin for Salesforce installed in Jira and want to display the customer code and account.
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