I need to find out the customer id by email and add it to the Request participants.

[Алексей Козырский]

Hi guys, when contacting the help center, I need to find out the customer id by email and add it to the Request participants. How can I do this? Thanks in advance

[Angélica Luz]

Hello @Алексей Козырский,

Welcome to the Atlassian Community!

When a customer creates a ticket in the portal, they are set as the reporter of the ticket, so they can receive notifications and also, have permission to view and comment on the ticket. With this said, it wouldn’t be necessary to add them as participants, because they are already the reporter.

Can you please let us know more details about what you are trying to do?

Does the customer add the email address of someone else on a field while creating a ticket and do you need that person to be added as a participant?

​​Kind regards,
Angélica