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Community resources
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Jira Service Management
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I'm having a problem with a servicedesk (JSM) project where non-agents are getting internal comments sent to them in notification emails. I thought internal comments were only for agents, how is it ...
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On Jira Data Center 8.13.4 / Jira Service Management 4.15.0 While setting up my new service desk i would like to get rid of the Default Customer request types that have populated the newly created pr...
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I have Jira Service Management automation set up so that when a ticket is submitted, of a specific severity, an alert message is posted to a Slack channel. I have all the elements working except for ...
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The "Insight Post-Function" doesn't seem to link to the Insight built in to Jira Service Management. Is this no longer an option for Insight in workflows?
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So I created a Confluence and a Jira Service Management account and got my domain tsdconnect.atalasian.net All good. Next I wanted to add OpsGenie and no matter what route I go through it wa...
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I would like to see a report that shows how busy certain days are by looking at the average number of tickets created per day of week over X period of days. I could do this in other tools but I...
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Hi guys, has anyone experience this. First approvers defined based on automation rule. 1. User raised a request at 10:28PM 2. First approver receives email notification at 12:18 AM Thanks
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In the issue type "Incident" i have a field "Linked major incidents". How can i add this field in the Issue type "Problem". Im using the ITIL template project.
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Hi All, I am using the below API to add a customer in a specific project in JSD but there is no email trigger to that customer . https://serverIP/rest/servicedeskapi/servicedesk/projectkey/customer...
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Everything worked yesterday. We have a ticket on a customer portal so that people can report a problem. Today when we tried to use a ticket it won't allow us to create it. We are getting an error mes...
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Dear Team I have some request from my team 1. If any app in JIRA who will provide some request from others without register 2. If Yes, please kindly suggest us, and please inform us about pricin...
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Please share your experience of what solutions exist for integrating Jira Server / Data Center instances with external IT infrastructure monitoring systems. I know that the cloud version of Opsgenie...
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Hello dear community, We work a lot with the notifications messages in the right top corner. Now it seems like Jira updates this and we cant delete any notifications anymore. Only mark them a...
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Hi guys, What's the best way to show Contact details from Hubspot in Jira Service Desk? I am looking to find the contact in Hubspot using the requestor email from Jira and then show the contact deta...
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Hi All, How can we enable 2FA in JIRA Service Management data center version ?
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How can tickets raised via email be auto-assigned to an agent? The scenario is in a case where I have multiple agents in my Service Desk Projects, each resolving different types of requests.
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Hi, We needed to change something in the email configuration of Service Management as we needed to use a different account so we deleted the current one (and the default). Now we are not ab...
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What is high availability in aws. Which version is sutable forbdata center.
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I don't see options to create next-gen or classic project in JIRA these are the only options I see
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Hi there! We want to show our agents who the last comment was from. The workflow currently looks like this: Both edits work (as in the automation does not fail), but only the first field "Last ...
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Hi, I'm trying to set a different logo for three service portals we use. I understand the background image for the header is shared across all three portals and have come to terms with that. What ...
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Customer would like to not remove participants on the request so I wonder if there is a way to do that, I tried permission scheme, but I could miss something. Thanks
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I am creating tasks via an automation as per below. I have a second automation that then assigns those tasks based on the "System" custom field (I have this as I want to reuse it for oth...
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Hi everybody, I want to know if there's the possibility to manage or preview the time estimates/worked of every ticket on every active sprint that each of my collabs has and place it in a Go...
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Hi New to Jira. Have imported existing tickets from old system. Used the Reporter field to import the email address of the customer (all external customers and I have allowed them access) All of t...
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| June 18, 2025 4:57 PM PDT |